The impact of combining conformance and experiential quality on hospitals' readmissions and cost performance

Management Science

Volumn 62, Issue 3, 2016, Pages 829-848

  Senot, Claire ^a   Chandrasekaran, Aravind ^b   Ward, Peter T ^b   Tucker, Anita L ^c   Moffatt Bruce, Susan D ^d  

^a TULANE UNIVERSITY   (United States)

^b OHIO STATE UNIVERSITY   (United States)

^c BRANDEIS UNIVERSITY   (United States)

^d THE OHIO STATE UNIVERSITY WEXNER MEDICAL CENTER   (United States)

Author keywords

Conformance quality; Experiential quality; Healthcare delivery; Readmissions trade off

Indexed keywords

ECONOMIC AND SOCIAL EFFECTS; HOSPITALS;

CONTROLLING COSTS; COST PERFORMANCE; EVIDENCE-BASED; EXPERIENTIAL QUALITIES; HEALTHCARE DELIVERY; MEASURES OF PERFORMANCE; OVER-RESPONSE; TRADE OFF;

COSTS;

EID: 84961777283     PISSN: 00251909     EISSN: 15265501     Source Type: Journal    
DOI: 10.1287/mnsc.2014.2141     Document Type: Article

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