Process management impact on clinical and experiential quality: Managing tensions between safe and patient-centered healthcare

Manufacturing and Service Operations Management

Volumn 14, Issue 4, 2012, Pages 548-566

  Chandrasekaran, Aravind ^a   Senot, Claire ^a   Boyer, Kenneth K ^a  

^a OHIO STATE UNIVERSITY   (United States)

Author keywords

Clinical and experiential quality; Empirical research; Healthcare operations; Process management

Indexed keywords

EMPIRICAL RESEARCH; EXPERIENTIAL QUALITIES; INTERNAL FORCES; ORGANIZATIONAL LEARNING; PATIENT SAFETY; PATIENT SATISFACTION; PATIENT-CENTERED HEALTHCARE; PRIMARY DATA; PROCESS MANAGEMENT; QUALITY MEASURES; STATE LEGISLATION; THEORY AND PRACTICE; TIME INTERVAL;

HEALTH CARE; HOSPITALS; RESEARCH;

MANAGEMENT;

EID: 84868226751     PISSN: 15234614     EISSN: 15265498     Source Type: Journal    
DOI: 10.1287/msom.1110.0374     Document Type: Article

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