Risk assessment of co-creating value with customers: A rough group analytic network process approach

Expert Systems with Applications

Volumn 55, Issue , 2016, Pages 145-156

  Cao, Jintao ^a   Song, Wenyan ^b  

^a SHANGHAI JIAO TONG UNIVERSITY   (China)

^b BEIHANG UNIVERSITY   (China)

Author keywords

Analytic network process; Multi criteria decision making; Risk assessment; Rough set theory; Value co creation

Indexed keywords

BUDGET CONTROL; DECISION MAKING; DECISION THEORY; ROUGH SET THEORY; SALES; UNCERTAINTY ANALYSIS;

ANALYTIC NETWORK PROCESS; COMPETITION STRATEGY; DECISION MAKERS; EFFECTIVE MANAGEMENT; INDUSTRIAL CASE STUDY; MULTI CRITERIA DECISION MAKING; POTENTIAL RISKS; VALUE CO CREATIONS;

RISK ASSESSMENT;

EID: 84959304197     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2016.02.012     Document Type: Article

References (66)

1. Alam I. Removing the fuzziness from the fuzzy front-end of service innovations through customer interactions Industrial Marketing Management 35 4 2006 468 480
2. Alefeld G., Herzberger J. Introduction to interval computations 2012 Academic Press New York
3. Amini M., Wakolbinger T., Racer M., Nejad M.G. Alternative supply chain production-sales policies for new product diffusion: An agent-based modeling and simulation approach European Journal of Operational Research 216 2 2012 301 311
4. Azadeh A., Alem S.M. A flexible deterministic, stochastic and fuzzy data envelopment analysis approach for supply chain risk and vendor selection problem: Simulation analysis Expert Systems with Applications 37 12 2010 7438 7448
5. Berenji H.R., Anantharaman R.N. Supply chain risk management: risk assessment in engineering and manufacturing industries International Journal of Innovation, Management and Technology 2 6 2011 452 458
6. Brockhoff K. Customers' perspectives of involvement in new product development International Journal of Technology Management 26 5 2003 464 481
7. Calabrese A. Service productivity and service quality: A necessary trade-off? International Journal of Production Economics 135 2 2012 800 812
8. Callahan J., Lasry E. The importance of customer input in the development of very new products R&D Management 34 2 2004 107 120
9. Campbell A.J., Cooper R.G. Do customer partnerships improve new product success rates? Industrial Marketing Management 28 5 1999 507 519
10. Cavinato J.L. Supply chain logistics risks: From the back room to the board room International Journal of Physical Distribution & Logistics Management 34 5 2004 383 387
11. Chan F.T.S., Kumar N. Global supplier development considering risk factors using fuzzy extended AHP-based approach Omega 35 4 2007 417 431
12. Chang D.Y. Applications of the extent analysis method on fuzzy AHP European Journal of Operational Research 95 3 1996 649 655
13. Chaudhuri A., Singh K.N. Risk assessment of supply chains during new product development: Applications in discrete and process manufacturing industries H. Gurnani A. Mehrotra S. Ray Supply chain disruptions: theory and practice of managing risk 2012 Springer-Verlag London 303 317
14. Chaudhuri A., Mohanty B.K., Singh K.N. Supply chain risk assessment during new product development: A group decision making approach using numeric and linguistic data International Journal of Production Research 51 10 2013 2790 2804
15. Dembczýskia K., Grecob S., Słowíski R. Rough set approach to multiple criteria classification with imprecise evaluations and assignments European Journal of Operational Research 198 2 2009 626 636
16. Dowlatshahi S. A modeling approach to logistics in concurrent engineering European Journal of Operational Research 115 1 1999 59 76
17. Durugbo C., Pawar K. A unified model of the co-creation process Expert Systems with Applications 41 9 2014 4373 4387
18. Esterman M., Ishii K. Concurrent product development across the supply chain: Development of integrator/supplier risk and coupling indices Proceedings of DETC 2001, ASME 2001 design engineering technical conferences and computers and information in engineering conference, 9-12 September: 2001 ASME Pittsburg, PA 1 10
19. Füller J., Matzler K. Virtual product experience and customer participation - A chance for customer-centred, really new products Technovation 27 6-7 2007 378 387
20. Facchinetti G., Ricci R.G., Muzzioli S. Note on ranking fuzzy triangular numbers International Journal of Intelligent System 13 7 1998 613 622
21. Forman E., Peniwati K. Aggregating individual judgments and priorities with the analytic hierarchy process European Journal of Operational Research 108 1 1998 165 169
22. Foster S.T., Franz C. User involvement during information systems development: A comparison of analyst and user perceptions of system acceptance Journal of Engineering and Technology Management 16 3/4 1999 329 348
23. Gaudenzi B., Borghesi A. Managing risks in the supply chain using the AHP method International Journal of Logistics Management 17 1 2006 114 136
24. Grönroos C., Voima P. Critical service logic: Making sense of value creation and co-creation Journal of the Academy of Marketing Science 41 2 2013 133 150
25. Grönroos C. Service logic revisited: Who creates value? And who co-creates? European Business Review 20 4 2008 298 314
26. Ho J.W., Huang Y.S. A study on customer involvement in final assembly for DIY products Computers & Industrial Engineering 56 1 2009 19 27
27. Ho W., Zheng T., H. Yildiz, Talluri S. Supply chain risk management: A literature review International Journal of Production Research 53 16 2015 5031 5069
28. Holweg M., Disney S.M., P. Hines, Naim M.M. Towards responsive vehicle supply: A simulation-based investigation into automotive scheduling systems Journal of Operations Management 23 5 2005 507 530
29. Horenbeek A.V., Pintelon L. Development of a maintenance performance measurementframework - using the analytic network process (ANP) for maintenance performance indicator selection Omega 42 1 2014 33 46
30. Jüttner U., Peck H., Christopher M. Supply chain risk management: Outlining an agenda for future research International Journal of Logistics: Research & Applications 6 4 2003 197 210
31. Karpen I.O., Bove L.L., Lukas B.A. Linking service-dominant logic and strategic business practice: A conceptual model of a service-dominant orientation Journal of Service Research 15 1 2012 21 38
32. Kleinsmann M., Buijs J., Valkenburg R. Understanding the complexity of knowledge integration in collaborative new product development teams: A case study Journal of Engineering and Technology Management 27 1-2 2010 20 32
33. Koc T. Organizational determinants of innovation capacity in software companies Computers & Industrial Engineering 53 3 2007 373 385
34. Langerak F. The relationship between customer and supplier perceptions of the manufacturer's market orientation and its business performance International Journal of Market Research 43 1 2001 43 62
35. Lee C., Lee H., H. Seol, Park Y. Evaluation of new service concepts using rough set theory and group analytic hierarchy process Expert Systems with Applications 39 3 2012 3404 3412
36. Leonard-Barton D. Wellsprings of knowledge: Building and sustaining the sources of innovation 1995 Harvard Business School Press Boston
37. Lin X., Germain R. Antecedents to Customer involvement in product development: Comparing US and Chinese firms European Management Journal 22 2 2004 244 255
38. Mourtzis D., Papakostas N., Makris S., Xanthakis V., Chryssolouris G. Supply chain modeling and control for producing highly customized products CIRP Annals - Manufacturing Technology 57 1 2008 451 454
39. Mua J.F., Peng G., MacLachlan D.L. Effect of risk management strategy on NPD performance Technovation 29 3 2009 170 180
40. Nguyen H., Dawal S.Z.M., Y. Nukman, Aoyama H. A hybrid approach for fuzzy multi-attribute decision making in machine tool selection with consideration of the interactions of attributes Expert Systems with Applications 41 6 2014 3078 3090
41. Pawlak Z. Rough sets International Journal of Computing and Information Sciences 11 5 1982 341 356
42. Ragatz G.L., Handfield R.B., Scannell T.V. Success factors for integrating suppliers into new product development Journal of Product Innovation Management 14 3 1997 190 202
43. Reniers G.L.L., Sörensen K., Dullaert W. A multi-attribute Systemic Risk Index for comparing and prioritizing chemical industrial areas Reliability Engineering and System Safety 98 1 2012 35 42
44. Roth S., Woratschek H., Pastowski S. Negotiating prices for customized services Journal of Service Research 8 4 2006 316 329
45. Ruiz-Femenia R., Guillén-Gosálbez G., Jiménez L., Caballero J.A. Multi-objective optimization of environmentally conscious chemical supply chains under demand uncertainty Chemical Engineering Science 95 5 2013 1 11
46. Saaty T.L. How to make a decision: The analytic hierarchy process European Journal of Operational Research 48 1 1990 9 26
47. Saaty T.L. Decision making with dependence and feedback: The analytic network process 1996 RWS Publications Pittsburgh
48. Schrader S., Gopfert J. Structuring manufacturer-supplier interaction in new product development teams: An empirical analysis, in relationships and networks in international markets G.G. Hans R. Thomas W. Achim 1998 Pergamon Press, Elsevier Science Oxford
49. Sinha P.R., Whitman L.E., Malzahn D. Methodology to mitigate supplier risk in an aerospace supply chain Supply Chain Management - An International Journal 9 2 2004 154 168
50. Song W., Ming X., Xu Z. Risk evaluation of customer integration in new product development under uncertainty Computers & Industrial Engineering 65 3 2013 402 412
51. Tang O., Musa S.N. Identifying risk issues and research advancements in supply chain risk management International Journalof Production Economics 133 1 2011 25 34
52. Tang C.S. Perspectives in supply chain risk management International Journal of Production Economics 103 2 2006 451 488
53. Thomke S., Fujimoto T. The effect of 'front-loading' problem-solving on product development performance Journal of Product Innovation Management 17 2 2000 128 142
54. Tuncel G., Alpan G. Risk assessment and management for supply chain networks: A case study Computers in Industry 61 3 2010 250 259
55. Vargo S.L., Akaka M.A. Service-dominant logic as a foundation for service science: Clarifications Service Science 1 1 2009 32 41
56. Veryzer R.W. Key factors affecting customer evaluation of discontinuous new products Journal of Product Innovation Management 15 2 1998 136 150
57. Von Hippel E., Katz R. Shifting innovation to users via toolkits Management Science 48 7 2002 821 833
58. Wang X., Chan H.K., Yee R.W.Y., Diaz-Rainey I. A two-stage fuzzy-AHP model for risk assessment of implementing green initiatives in the fashion supply chain International Journal of Production Economics 135 2 2012 595 606
59. Ward A., Liker J.K., Cristiano J.J., Sobek K.D. II The second Toyota paradox: How delaying decisions can make cars faster Sloan Management Review 36 1995 43 61
60. Williams C.C. A lifestyle choice? Evaluating the motives of do-it-yourself (DIY) consumers International Journal of Retail & Distribution Management 32 4/5 2004 270 278
61. Yüksel I., Daʇdeviren M. Using the analytic network process (ANP) in a SWOT analysis - A case study for a textile firm Information Sciences 177 16 2007 3364 3382
62. Zadeh L.A. Fuzzy sets Information and Control 8 3 1965 338 353
63. Zayed T., Amer M., Pan J. Assessing risk and uncertainty inherent in Chinese highway projects using AHP International Journal of Project Management 26 4 2008 408 419
64. Zhai L., Khoo L., Zhong Z. A rough set enhanced fuzzy approach to quality function deployment International Journal of Advanced Manufacturing Technology 37 5/6 2008 613 624
65. Zhang X., Chen R. Examining the mechanism of the value co-creation with customers International Journal of Production Economics 116 2 2008 242 250
66. Zhu G.N., Hu J., Qi J., Gu C.C., Peng Y.H. An integrated AHP and VIKOR for design concept evaluation based on rough number Advanced Engineering Informatics 29 3 2015 408 418