The role of patient experience surveys in quality assurance and improvement: A focus group study in English general practice

Health Expectations

Volumn 18, Issue 6, 2015, Pages 1982-1994

  Boiko, Olga ^a   Campbell, John L ^a   Elmore, Natasha ^b   Davey, Antoinette F ^a   Roland, Martin ^b   Burt, Jenni ^b  

^a UNIVERSITY OF EXETER MEDICAL SCHOOL   (United Kingdom)

^b UNIVERSITY OF CAMBRIDGE   (United Kingdom)

Author keywords

Patient experience; Primary care; Qualitative research; Quality improvement

Indexed keywords

ENGLAND; FEEDBACK SYSTEM; GENERAL PRACTICE; HEALTH PERSONNEL ATTITUDE; HUMAN; INFORMATION PROCESSING; NATIONAL HEALTH SERVICE; PATIENT SATISFACTION; PRIMARY HEALTH CARE; PROGRAM EVALUATION; QUESTIONNAIRE; REPRODUCIBILITY; STANDARDS; TOTAL QUALITY MANAGEMENT;

ATTITUDE OF HEALTH PERSONNEL; ENGLAND; FEEDBACK; FOCUS GROUPS; GENERAL PRACTICE; HUMANS; PATIENT SATISFACTION; PRIMARY HEALTH CARE; PROGRAM EVALUATION; QUALITY IMPROVEMENT; REPRODUCIBILITY OF RESULTS; STATE MEDICINE; SURVEYS AND QUESTIONNAIRES;

EID: 84954504387     PISSN: 13696513     EISSN: 13697625     Source Type: Journal    
DOI: 10.1111/hex.12298     Document Type: Article

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