Critical success factors and customer expectation in budget hotel segment - A case study of China

Journal of Quality Assurance in Hospitality and Tourism

Volumn 10, Issue 1, 2009, Pages 59-74

  Hua, Wen ^a   Chan, Andrew ^b   Mao, Zhenxing ^c  

^a Wenwercom   (United States)

^b HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^c CALIFORNIA STATE POLYTECHNIC UNIVERSITY   (United States)

Author keywords

Budget hotels; China; Critical success factors; Customer expectation

Indexed keywords

EID: 62249183765     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1080/15280080802713702     Document Type: Article

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