Influence of community design on user behaviors in online communities

Journal of Business Research

Volumn 67, Issue 11, 2014, Pages 2258-2268

  Fiedler, Marina ^a   Sarstedt, Marko ^b,c  

^a UNIVERSITY OF PASSAU   (Germany)

^b OTTO VON GUERICKE UNIVERSITY   (Germany)

^c UNIVERSITY OF NEWCASTLE   (Australia)

Author keywords

Community design; Design principles; Member attachment; Online communities

Indexed keywords

EID: 84940269074     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2014.06.014     Document Type: Article

References (75)

1. Algesheimer René, Dholakia Utpal M., Herrmann Andreas The social influence of brand community: Evidence from European car clubs. Journal of Marketing 2005, 69(3):19-34.
2. Arguello Jaime, Butler Brian, Joyce Elisabeth, Kraut Robert, Ling Kimberly S., Wang Xiaoqing Talk to me: Foundations for successful individual-group interactions in online communities. Proceedings of the ACM conference on human-factors in computing systems 2006, 959-968. ACM Press, New York, NY.
3. Armstrong Athur, Hagel John The real value of on-line communities. Harvard Business Review 1996, 74(3):134-141.
4. Armstrong J.Scott, Overton Terry S. Estimating nonresponse bias in mail surveys. Journal of Marketing Research 1977, 14(3):396-402.
5. Back Kurt W. Influence through social communication. Journal of Abnormal and Social Psychology 1951, 46(1):9-23.
6. Bagozzi Richard P., Dholakia Utpal M. Antecedents and purchase consequences of customer participation in small group brand communities. International Journal of Research in Marketing 2006, 23(1):45-61.
7. Boyd Danah M., Ellison Nicole B. Social network sites: Definition, history and scholarship. Journal of Computer-Mediated Communication 2007, 13(1):210-230.
8. Brickson Shelley L. Organizational identity orientation: Forging a link between organizational identity and organizations' relations with stakeholders. Administrative Science Quarterly 2005, 50(4):576-609.
9. Brickson Shelley L. Organizational identity orientation: The genesis of the role of the firm and distinct forms of social value. Academy of Management Review 2007, 32(3):864-888.
10. Brickson Shelley L. Athletes, best friends, and social activists: Accounting for the role of identity in organizational identification. Organization Science 2013, 24(1):226-245.
11. Buchan Nancy R., Croson Rachel T.A., Johnson Eric J. LetD́s get personal: An international examination of the influence of communication, culture and social distance on other regarding preferences. Journal of Economic Behaviour & Organization 2006, 60(3):373-398.
12. Cameron James E. A three-factor model of social identity. Self and Identity 2004, 3(3):239-262.
13. Casaló Luis V., Flavián Carlos, Guinalíu Miguel New members' integration: Key factors of success in online travel communities. Journal of Business Research 2013, 66(6):706-710.
14. Cheng Xi-Ping The group-based binding pledge as a solution to public goods problems. Organizational Behavior and Human Decision Processes 1996, 66(2):192-202.
15. Collins Nancy L., Miller Laurie C. Self-disclosure and liking: A meta-analytical review. Psychology Bulletin 1994, 116(3):457-475.
16. Dholakia Utpal M., Bagozzi Richard P., Pearo Lisa K. A social influence model of consumer participation in network- and small-group-based virtual communities. International Journal of Research in Marketing 2004, 21(3):241-263.
17. Diamantopoulos Adamantios, Riefler Petra, Roth Katharina P. Advancing formative measurement models. Journal of Business Research 2008, 61(12):1203-1218.
18. Ellemers Naomi, Kortekaas Paulien, Ouwerkerk Jaap W. Self-categorisation, commitment to the group and group self-esteem as related but distinct aspects of social identity. European Journal of Social Psychology 1999, 29(2-3):371-389.
19. Flippen Annette R., Hornstein Harvey A., Siegal William W., Weitzmann Eben A. A comparison of similarity and interdependence as triggers for in-group formation. Personality and Social Psychology Bulletin 1996, 22(9):882-893.
20. Fornell Claes, Larcker David F. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 1981, 18(1):39-50.
21. Frank Robert Passions within reason. The strategic role of the emotions 1988, WW Norton & Co, New York, NY.
22. Gallucci Marcello, Perugini Marco Information seeking and reciprocity: A transformational analysis. European Journal of Social Psychology 2003, 33(4):473-495.
23. Gouldner Alvin W. The norm of reciprocity: A preliminary statement. American Sociological Review 1960, 25(2):161-178.
24. Hahn Carsten H., Herrmann Andreas, Huber Frank, Johnson Michael D. Capturing customer heterogeneity using a finite mixture PLS approach. Schmalenbach Business Review 2002, 54(3):243-269.
25. Hair Joseph F., Hult G.Tomas M., Ringle Christian M., Sarstedt Marko A primer on partial least squares structural equation modeling (PLS-SEM) 2013, Sage, Thousand Oaks, CA.
26. Hair Joseph F., Ringle Christian M., Sarstedt Marko PLS-SEM - Indeed a silver bullet. Journal of Marketing Theory & Practice 2011, 19(2):139-151.
27. Hair Joseph F., Sarstedt Marko, Ringle Christian M., Mena Jeannette A. An assessment of the use of partial least squares structural equation modeling in marketing research. Journal of the Academy of Marketing Science 2012, 40(3):414-433.
28. Henry Kelly B., Arrow Holly, Carini Barbara A tripartite model of group identification. Small Group Research 1999, 30(5):558-581.
29. Henseler Jörg, Dijkstra Theo K., Sarstedt Marco, Ringle Christian M., Diamantopoulos Adamantios, Straub Detmar W., et al. Common belies and reality about PLS: Comments on Rönkkö and Evermann (2013). Organizational Research Methods 2014, 17(2):182-209.
30. Jarvenpaa Sirkka, Leidner Dorothy E. Communication and trust in global virtual teams. Organization Science 1999, 10(6):791-815.
31. Keltner Dacher, Bonanno George A study of laughter and dissociation: The distinct correlates of laughter and smiling during bereavement. Journal of Personality and Social Psychology 1997, 73(4):687-702.
32. Krishnamurthy Sandeep Cave or community?: An empirical examination of 100 mature open source projects. First Monday 2002, 7(6). (http://ojphi.org/htbin/cgiwrap/bin/ojs/index.php/fm/article/view/960/881).
33. Kumar Nirmalya, Stern Louis W., Anderson James C. Conducting interorganizational research using key informants. Academy of Management Journal 1993, 36(6):1633-1651.
34. Lee Eocman, Lee Jeho, Lee Jongseok Reconsideration of the winner-take-all hypothesis: Complex networks and local bias. Management Science 2006, 52(12):1838-1848.
35. Lee Hyun J., Lee Doo-Hee, Taylor Charles R., Lee Jung-Ho Do online brand communities help build and maintain relationships with consumers? A network theory approach. Journal of Brand Management 2011, 19(3):213-227.
36. McAfee Andrew P. Enterprise 2.0: The dawn of emergent collaboration. MIT Sloan Management Review 2006, 47(3):21-28.
37. McCroskey James C., McCain Toni A. The measurement of interpersonal attraction. Speech Monographs 1974, 41(3):261-266.
38. Mollica Kelly A., Gray Barbara, Trevino Linda K. Racial homophily and its persistence in newcomers' social networks. Organization Science 2003, 14(2):123-136.
39. Mooi Erik A., Sarstedt M. A concise guide to market research. The process, data, and methods using IBM SPSS Statistics 2011, Springer, Berlin.
40. Mowday Richard, Steers Richard, Porter Lyman W. The measurement of organizational commitment. Journal of Vocational Behavior 1979, 14(2):224-247.
41. Mummalaneni Venkatapparao An empirical investigation of Web site characteristics, consumer emotional states and on-line shopping behaviors. Journal of Business Research 2005, 58(4):526-532.
42. Nambisan Priya, Watt James H. Managing customer experiences in online product communities. Journal of Business Research 2011, 64(8):889-895.
43. O'Murchu Ina, Breslin John G., Decker Stefan Online social and business networking communities. Digital Enterprise Research Institute Technical Report 2004, (http://www.deri.org).
44. Oyserman D. The lens of personhood: Viewing the self and others in a multicultural society. Journal of Personality and Social Psychology 1993, 65(5):993-1009.
45. Pinsonneault Alain, Heppel Nelson Anonymity in group support systems research: A new conceptualization, measure and contingency framework. Journal of Management Information Systems 1998, 14(3):89-108.
46. Postmes Tom, Lea Martin, Spears Russell Intergroup differentiation in computer-mediated communication: Effects of depersonalization. Group Dynamics: Theory Research and Practice 2002, 6(1):2-16.
47. Preece Jenny, Maloney-Krichmar Diane Online communities. Handbook of human-computer interaction 2003, 596-620. Lawrence Erlbaum Associates Inc. Publishers, Mahwah, NJ. J.A. Jacko, A. Sears (Eds.).
48. Prentice Deborah A., Miller Dale T., Lightdale Jennifer R. Asymmetries in attachment of groups and to their members: Distinguishing between common-identity and common-bond groups. Personality and Social Psychology Bulletin 1994, 20(5):484-493.
49. Reinartz Werner, Haenlein Michael, Henseler Jörg An empirical comparison of the efficacy of covariance-based and variance-based SEM. International Journal of Research in Marketing 2009, 26(4):332-344.
50. Ren Yuqing, Harper Maxwell, Drenner Sara, Kiesler Sara, Terveen Loren, Riedl John, et al. Building member attachment in online communities: Applying theories of group identity and interpersonal bonds. MIS Quarterly 2012, 36(3):841-864.
51. Ren Yuqing, Kiesler Sara, Kraut Robert E. Applying common identity and bond theory to design of online communities. Organization Studies 2007, 28(3):377-408.
52. Ren Yuqing, Kraut Robert E. A simulation for designing online community: Member motivation, contribution, and discussion moderation. Working Paper 2012, (http://kraut.hciresearch.org/sites/kraut.hciresearch.org/files/articles/ren07-SimulatingOnlineCommunit-v4.6-rek.pdf).
53. Ren Yuqing, Kraut Robert E., Kiesler Sara, Resnick Paul Encouraging commitment in online communities. Building successful online communities. Evidence-based social design 2011, 77-123. MIT Press, Cambridge, MA. R.E. Kraut, P. Resnick (Eds.).
54. Ridings Catherine M., Arinze Bay, Gefen David Some antecedents and effects of trust in virtual communities. Journal of Strategic Information Systems 2002, 11(4):271-295.
55. Ringle Christian M., Sarstedt Marko, Mooi Erik A. Response-based segmentation using FIMIX-PLS. Theoretical foundations and an application to ACSI data. Annals of Information Systems 2010, 8:19-49.
56. Ringle Christian M., Sarstedt M., Schlittgen R., Taylor Charles R. PLS path modeling and evolutionary segmentation. Journal of Business Research 2013, 66(9):1318-1324.
57. Ringle Christian M., Wende Sven, Will Alexander SmartPLS 2.0 (Beta) 2005, (Hamburg, http://www.smartpls.de).
58. Rogers Paul, Lea Martin Social presence in distributed group environments: The role of social identity. Behaviour & Information Technology 2005, 24(2):151-158.
59. Sahay Alok, Riley Debra The role of resource access, market considerations, and the nature of innovation in pursuit of standards in new product development process. Journal of Product Innovation Management 2003, 20(5):338-355.
60. Sarstedt Marko A review of recent approaches for capturing heterogeneity in partial least squares path modelling. Journal of Modelling in Management 2008, 3(2):140-161.
61. Sarstedt Marko, Becker Jan-Michael, Ringle Christian M., Schwaiger Manfred Uncovering and treating unobserved heterogeneity with FIMIX-PLS: Which model selection criterion provides an appropriate number of segments?. Schmalenbach Business Review 2011, 63(1):34-62.
62. Sarstedt Marko, Wilczynski Petra More for less? A comparison of single-item and multi-item measures. Business Administration Review 2009, 69(2):211-227.
63. Sassenberg Kai Common bond and common identity groups on the internet: attachment and normative behavior in on-topic and off-topic chats. Group Dynamics: Theory, Research and Practice 2002, 6(1):27-37.
64. Schau Hope Jensen, Muñiz Albert M., Arnould Eric J. How brand community practices create value. Journal of Marketing 2009, 73(3):30-51.
65. Scott John Social network analysis 1991, Sage, London.
66. Sherif Muzafer, Sherif Carolyn W. Groups in harmony and tension 1953, New York, NY, Harper Bros.
67. Sommers Samuel R. On racial diversity and group decision making: Identifying multiple effects of racial composition on jury deliberations. Journal of Personality and Social Psychology 2006, 90(4):597-612.
68. Tajfel Henri, Billic Michael G., Bundy Richerd P., Flament Claude Social categorization and intergroup behaviour. European Journal of Social Psychology 1971, 1(2):149-178.
69. Tajfel Henri, Turner John The social identity theory of intergroup behavior. The social psychology of intergroup relations 1986, 7-24. Nelson-Hall, Chicago, IL. S. Worchel, W.G. Austin (Eds.).
70. Tsai Wenpin Social structure of coopetition within a multiunit organization: Coordination, competition and intraorganizational knowledge sharing. Organization Science 2002, 13(2):179-190.
71. Utz Sonja Social identification and interpersonal attraction in MUDs. Swiss Journal of Psychology 2003, 62(2):91-101.
72. Yuki Mika Intergroup comparison versus intragroup relationships: A cross-cultural examination of social identity theory in North American and East Asian cultural contexts. Social Psychology Quarterly 2003, 66(2):166-183.
73. Zaglia Melanie E. Brand communities embedded in social networks. Journal of Business Research 2013, 66(2):216-223.
74. Zhang Dongsong, Fu Xiaolan, Lowry Paul B., Zhou Lina The impact of individualism-collectivism, social presence, and group diversity on group decision making under majority influence. Journal of Management Information Systems 2007, 23(4):53-80.
75. Zhou Zimin, Zhang Qiyuan, Su Chenting, Zhou Nen How do brand communities generate brand relationships? Intermediate mechanisms. Journal of Business Research 2012, 65(7):890-895.