The Value of a Smile: Does Emotional Performance Matter More in Familiar or Unfamiliar Exchanges?

Journal of Business and Psychology

Volumn 30, Issue 1, 2015, Pages 37-50

  Gabriel, Allison S ^a   Acosta, Jennifer D ^b   Grandey, Alicia A ^c  

^a VIRGINIA COMMONWEALTH UNIVERSITY   (United States)

^b Allstate   (United States)

^c PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

Emotional displays; Emotional labor; Service familiarity; Service performance

Indexed keywords

EID: 84928495526     PISSN: 08893268     EISSN: None     Source Type: Journal    
DOI: 10.1007/s10869-013-9329-2     Document Type: Article

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