Services operations management and humanitarian logistics

Journal of Humanitarian Logistics and Supply Chain Management

Volumn 3, Issue 1, 2013, Pages 37-51

  Heaslip, Graham ^a  

^a MAYNOOTH UNIVERSITY   (Ireland)

Author keywords

Humanitarian logistics; Operations management; Services; Services management

Indexed keywords

EID: 84927921059     PISSN: 20426747     EISSN: 20426755     Source Type: Journal    
DOI: 10.1108/20426741311328501     Document Type: Article

References (103)

1. Adivar, B., Atan, T., Sevil Oflac, B. and Orten, T. (2010), “Improving social welfare chain using optimal planning model”, Supply Chain Management: An International Journal, Vol. 15 No. 4, pp. 290-305.
2. Akhtar, P., Marr, N.E. and Garnevska, E.V. (2012), “Coordination in humanitarian relief chains: chain coordinators”, Journal of Humanitarian Logistics and Supply Chain Management, Vol. 2 No. 1, pp. 85-103.
3. Apte, A.U. (2009), “Humanitarian logistics: a new field of research and action. Foundations and trends in technology”, Information and Operations Management, Vol. 3 No. 1, pp. 1-99.
4. Baines, T.S., Lightfoot, H.W., Benedettini, O. and Kay, J.M. (2009), “The servitisation of manufacturing: a review of literature and reflection on future challenges”, Journal of Manufacturing Technology Management, Vol. 20 No. 5, pp. 547-567.
5. Balcik, B., Beamon, B.M., Krejci, C.C., Muramatsu, K.M. and Ramirez, M. (2010), “Coordination in humanitarian relief chains: practices, challenges and opportunities”, International Journal of Production Economics, Vol. 126 No. 1, pp. 22-34.
6. Banomyong, R. and Sopadang, A. (2010), “Using Monte Carlo simulation to refine emergency logistics response models: a case study”, International Journal of Physical Distribution and Logistics Management, Vol. 40 Nos 8/9, pp. 709-721.
7. Bask, A.H., Tinnilä, M. and Rajahonka, M. (2010), “Matching service strategies, business models and modular business processes”, Business Process Management Journal, Vol. 16 No. 1, pp. 153-180.
8. Beamon, B.M. and Balcik, B. (2008), “Performance measurement in humanitarian relief chains”, International Journal of Public Performance Sector Management, Vol. 21 No. 1, pp. 4-25.
9. Beamon, B.M. and Kotleba, S.A. (2006), “Inventory management support systems for emergency humanitarian relief operations in South Sudan”, International Journal of Logistics Management, Vol. 17 No. 2, pp. 187-212.
10. Benini, A., Conley, C., Dittemore, B. and Waksman, Z. (2009), “Survivor needs or logistical convenience? Factors shaping decisions to deliver relief to earthquake-affected communities, Pakistan 2005-06”, Disasters, Vol. 33 No. 1, pp. 110-131.
11. Besiou, M., Stapleton, O. and Van Wassenhove, L.N. (2011), “System dynamics for humanitarian operations”, Journal of Humanitarian Logistics and Supply Chain Management, Vol. 1 No. 1, pp. 78-103.
12. Blecken, A. (2010), “Supply chain process modelling for humanitarian organisations”, International Journal of Physical Distribution and Logistics Management, Vol. 40 Nos 8/9, pp. 675-692.
13. Bolumole, Y.A., Knemeyer, M.A. and Lambert, D.M. (2003), “The customer service event management process”, International Journal of Logistics Management, Vol. 14 No. 2, p. 15.
14. Carroll, A. and Neu, J. (2009), “Volatility, unpredictability and asymmetry: an organising framework for humanitarian logistics operations?”, Management Research News, Vol. 32 No. 11, pp. 1024-1037.
15. Chandes, J. and Pache, G. (2010), “Investigating humanitarian logistics issues: from operations management to strategic action”, Journal of Manufacturing Technology Management, Vol. 21 No. 3, pp. 320-340.
16. Chang, Y., Wilkinson, S., Seville, E. and Potangaroa, R. (2010), “Resourcing for a resilient post-disaster reconstruction environment”, International Journal of Disaster Resilience in the Built Environment, Vol. 1 No. 1, pp. 65-83.
17. Charles, A., Lauras, M. and Van Wassenhove, L. (2010), “A model to define and assess the agility of supply chains: building on humanitarian experience”, International Journal of Physical Distribution and Logistics Management, Vol. 40 Nos 8/9, pp. 722-741.
18. Collins, A., Henchion, M. and O'Reilly, P. (2001), “Logistics customer service: performance of Irish food exporters”, International Journal of Retail & Distribution Management, Vol. 29 No. 1, pp. 6-15.
19. Cozzolino, A., Rossi, S. and Conforti, A. (2012), “Agile and lean principles in the humanitarian supply chain: the case of the United Nations World Food Programme”, Journal of Humanitarian Logistics and Supply Chain Management, Vol. 2 No. 1, pp. 16-33.
20. Croxton, K.L. (2003), “The order fulfilment process”, International Journal of Logistics Management, Vol. 14 No. 1, pp. 19-31.
21. Davies, A., Brady, T. and Hobday, M. (2006a), “Charting a path towards integrated solutions”, MIT Sloan Management Review, Vol. 43 No. 7, pp. 39-48.
22. Denyer, D. and Neely, A. (2004), “Introduction to special issue: innovation and productivity performance in the UK”, International Journal of Management Reviews, Vol. 5/6 Nos 3-4, pp. 131-135.
23. Department for International Development (2011), “Multilateral aid review: ensuring maximum value for money for UK aid through multilateral organisations”, Crown Publications, London, available at: www.gov.uk/government/uploads/system/uploads/attachment_data/file/67583/multilateral_aid_review.pdf (accessed 6 November 2012).
24. Eriksson, E. (2009), “Knowledge transfer between preparedness and emergency response: a case study”, Disaster Prevention and Management, Vol. 18 No. 2, pp. 162-169.
25. Ertem, M.A., Buyurgan, N. and Rossetti, M.D. (2010), “Multiple-buyer procurement auctions framework for humanitarian supply chain management”, International Journal of Physical Distribution and Logistics Management, Vol. 40 No. 3, pp. 202-227.
26. Furrer, O., Thomas, H. and Goussevskaia, A. (2008), “The structure and evolution of the strategic management field: a content analysis of 26 years of strategic management research”, International Journal of Management Reviews, Vol. 10 No. 1, pp. 1-23.
27. Gebauer, H. and Friedli, T. (2005), “Behavioural implications of the transition process from products to services”, Journal of Business & Industrial Marketing, Vol. 20 No. 2, pp. 70-80.
28. Gebauer, H., Bravo-Sanchez, C. and Fleisch, E. (2008), “Service strategies in product manufacturing companies”, Business Strategy Series, Vol. 9 No. 1, pp. 12-20.
29. Gebauer, H., Friedli, T. and Fleisch, E. (2006), “Success factors for achieving high service revenues in manufacturing companies”, Benchmarking: An International Journal, Vol. 13 No. 3, pp. 374-386.
30. Haskett, J., Jones, T., Loveman, G., Sasser, E. and Schlesinger, L. (2008), “Putting the service profit chain to work”, Harvard Business Review, Vol. 86 Nos 7/8, pp. 118-129.
31. Heaslip, G., Sharif, A.M. and Althonayan, A. (2012), “Employing a systems-based perspective to the identification of inter-relationships within humanitarian logistics”, International Journal of Production Economics, Vol. 139 No. 2, pp. 377-392.
32. Humanitarian Policy Group (2012), “Humanitarian space: a review of trends and issues”, Overseas Development Institute, available at: www.odi.org.uk/resources/details.asp?id=6425&title=humanitarian-space-principles-aid (accessed 1 August 2012).
33. International Federation of Red Cross and Red Crescent Societies (2012), “Annual report global logistics service: January 2011-December 2011”, Geneva, available at: www.ifrc.org/en/publications-and-reports/appeals/?ac=&at=55&c=&co=&dt=1&f=&re=&t=&ti=MAA00028&zo (accessed 1 August 2012).
34. Jahre, M. and Jensen, L.M. (2010), “Coordination in humanitarian logistics through clusters”, International Journal of Physical Distribution and Logistics Management, Vol. 40 Nos 8/9, pp 657-674.
35. Jahre, M., Jensen, L.-M. and Listou, T. (2009), “Theory development in humanitarian logistics: a framework and three cases”, Management Research News, Vol. 32 No. 11, pp. 1008-1023.
36. Johnston, R. (2005), “Service operations management: from the roots up”, International Journal of Operations & Production Management, Vol. 25 No. 12, pp. 1298-1308.
37. Johnston, R. (2008), “Internal service – barriers, flows and assessment”, International Journal of Service Industry Management, Vol. 19 No. 2, pp. 210-231.
38. Kovács, G. and Spens, K.M. (2007), “Humanitarian logistics in disaster relief operations”, International Journal of Physical Distribution and Logistics Management, Vol. 37 No. 2, pp. 99-114.
39. Kovács, G. and Spens, K.M. (2009), “Identifying challenges in humanitarian logistics”, International Journal of Physical Distribution and Logistics Management, Vol. 39 No. 6, pp. 506-528.
40. Kovács, G. and Spens, K.M. (2011), “Humanitarian logistics and supply chain management: the start of a new journal”, Journal of Humanitarian Logistics and Supply Chain Management, Vol. 1 No. 1, pp. 5-14.
41. Kovács, G. and Tatham, P. (2009), “Responding to disruptions in the supply network – from dormant to action”, Journal of Business Logistics, Vol. 30 No. 2, pp. 215-229.
42. Larson, P.D. and Halldórsson, A. (2004), “Logistics versus supply chain management: an international survey”, International Journal of Logistics: Research and Applications, Vol. 7 No. 1, pp. 17-31.
43. Lieb, R. (2005), “The 3PL industry: where it's been, where it's going”, Supply Chain Management Review, Vol. 9 No. 6, pp. 20-27.
44. Littieri, E., Masella, C. and Radaelli, G. (2009), “Disaster management: findings from a systematic review”, Disaster Prevention and Management, Vol. 18 No. 2, pp. 117-136.
45. Lodree, E.J. Jr (2011), “Pre-storm emergency supplies inventory planning”, Journal of Humanitarian Logistics and Supply Chain Management, Vol. 1 No. 1, pp. 50-77.
46. Log Cluster (2012), “Logistics Operational Guide”, available at: http://log.logcluster.org (accessed 1 December 2012).
47. McKinnon, A.C. (2013), “Starry-eyed: journal rankings and the future of logistics research”, International Journal of Physical Distribution & Logistics Management, Vol. 43 No. 1, pp. 6-17, available at: www.emeraldinsight.com/journals.htm?articleid=17076410&show=abstract (accessed 17 September 2012).
48. McLachlin, R. and Larson, P.D. (2011), “Building humanitarian supply chain relationships: lessons from leading practitioners”, Journal of Humanitarian Logistics and Supply Chain Management, Vol. 1 No. 1, pp. 32-49.
49. McLachlin, R., Larson, P.D. and Khan, S. (2009), “Not-for-profit supply chains in interrupted environments: the case of a faith based humanitarian relief organisation”, Management Research News, Vol. 32 No. 11, pp. 1050-1064.
50. Miller, D., Hope, Q., Eisenstat, R., Foote, N. and Galbraith, J. (2002), “The problem of solutions: balancing clients and capabilities”, Business Horizons, March/April, pp. 3-12.
51. Maon, F., Lindgreen, A. and Vanhamme, J. (2009), “Developing supply chains in disaster reilef operations through cross-sector socially oriented collaborations: a theoretical model”, Supply Chain Management: An International Journal, Vol. 14 No. 2, pp. 149-164.
52. Natarajarathinam, M., Capar, I. and Narayanan, A. (2009), “Managing supply chains in times of crisis: a review of literature and insights”, International Journal of Physical Distribution and Logistics Management, Vol. 39 No. 7, pp. 535-573.
53. Neu, W. and Brown, S. (2005), “Forming successful business-to-business services in goods-dominant firms”, Journal of Service Research, Vol. 8 No. 1, pp. 3-16.
54. Nielsen, S. (2010), “Top management team diversity: a review of theories and methodologies”, International Journal of Management Reviews, Vol. 12 No. 3, pp. 301-316.
55. Nilsson, S., Sjoberg, M. and Larsson, G. (2010), “A civil contingencies agency management system for disaster aid: a theoretical model”, International Journal of Organisational Analysis, Vol. 18 No. 4, pp. 412-429.
56. Oliva, R. and Kallenberg, R. (2003), “Managing the transition from products to services”, International Journal of service Industry Management, Vol. 14 No. 2, pp. 1-10.
57. Oloruntoba, R. (2010), “A documentary analysis of the Cyclone Larry emergency relief chain: some key success factors”, International Journal of Production Economics, Vol. 126 No. 1, pp. 85-101.
58. Oloruntoba, R. and Gray, R. (2006), “Humanitarian aid: an agile supply chain?”, Supply Chain Management: An International Journal, Vol. 11 No. 4, pp. 115-120.
59. Oloruntoba, R. and Gray, R. (2009), “Customer service in emergency relief chains”, International Journal of Physical Distribution & Logistics Management, Vol. 39 No. 6, pp. 486-505.
60. Ordanini, A., Rubera, G. and DeFillippi, R. (2008), “The many moods of inter-organizational imitation: a critical review”, International Journal of Management Reviews, Vol. 10 No. 4, pp. 375-398.
61. Overstreet, R.E., Hall, D., Hanna, J.B. and Kelly Rainer, R. Jr (2011), “Research in humanitarian logistics”, Journal of Humanitarian Logistics and Supply Chain Management, Vol. 1 No. 2, pp. 114-131.
62. Paton, R.A. and McLaughlin, S.A. (2008), “Service innovation and the supply chain: managing the complexity”, European Management Journal, Vol. 26 No. 2, pp. 77-83.
63. Perry, M. (2007), “Natural disaster management planning: a study of logistics managers responding to the tsunami”, International Journal of Physical Distribution & Logistics Management, Vol. 37 No. 5, pp. 409-433.
64. Pettit, S. and Beresford, A. (2009), “Critical success factors in the context of humanitarian aid supply chains”, International Journal of Physical Distribution and Logistics Management, Vol. 39 No. 6, pp. 450-468.
65. Pourezzat, A.A., Nejati, M. and Mollaee, A. (2010), “Dataflow model for managing urban disasters: the experience of Bam earthquake”, International Journal of Disaster Resilience in the Built Environment, Vol. 1 No. 1, pp. 84-102.
66. Porter, M. (1985), Competitive Advantage: Creating and Sustaining Superior Performance, The Free Press, New York, NY.
67. Rashman, L., Withers, E. and Hartley, J. (2009), “Organizational learning and knowledge in public service organizations: a systematic review of the literature”, International Journal of Management Reviews, Vol. 11 No. 4, pp. 463-494.
68. Rietjens, S.J.H., Voordijk, G. and De Boer, S.J. (2007), “Co-ordinating humanitarian operations in peace support missions”, Disaster Prevention and Management, Vol. 16, pp. 56-69.
69. Richey, R.G., Daugherty, P.J. and Roath, A.S. (2007), “Firm technological readiness and complimentarity: capabilities impacting logistics service competency and performance”, Journal of Business Logistics, Vol. 28 No. 1, p. 195.
70. Richey, R.G., Roath, A.S., Whipple, J.M. and Fawcett, S.E. (2010), “Exploring a governance theory of supply chain management: barriers and facilitators to integration”, Journal Of Business Logistics, Vol. 31 No. 1, pp. 237-256.
71. Rutner, S., Aviles, M. and Cox, S. (2012), “Logistics evolution: a comparison of military and commercial logistics thought”, The International Journal of Logistics Management, Vol. 23 No. 1, pp. 96-118.
72. Sampson, S.E. and Froehle, C.M. (2006), “Foundations and implications of a proposed unified services theory”, Production and Operations Management, Vol. 15 No. 2, Summer, pp. 329-343.
73. Sandwell, C. (2011), “A qualitative study exploring the challenges of humanitarian organisations”, Journal of Humanitarian Logistics and Supply Chain Management, Vol. 1 No. 2, pp. 132-150.
74. Scholten, k., Scott, P. and Fynes, B. (2010), “(Le)agility in humanitarian aid (NGO) supply chains”, International Journal of Physical Distribution and Logistics Management, Vol. 40 Nos 8/9, pp. 623-635.
75. Selviaridis, K. and Spring, M. (2007), “Third party logistics: a literature review and research agenda”, The International Journal of Logistics Management, Vol. 18 No. 1, pp. 125-150.
76. Shaluf, I.M. (2007), “An overview on the technological disasters”, Disaster Prevention and Management, Vol. 16 No. 3, pp. 380-390.
77. Shultz, S.F. and Blecken, A. (2010), “Horizontal cooperation in disaster relief logistics: benefits and impediments”, International Journal of Physical Distribution and Logistics Management, Vol. 40 Nos 8/9, pp. 636-656.
78. Shultz, S.F. and Heigh, I. (2009), “Logistics performance management in action within a humanitarian organisation”, Management Research News, Vol. 32 No. 11, pp. 1038-1049.
79. Skjoett-Larsen, T. (2000), “Third party logistics – from an inter-organizational point of view”, International Journal of Physical Distribution & Logistics Management, Vol. 30 No. 2, pp. 112-127.
80. Skjoett-Larsen, T., Schary, P.B., Hsuan Mikkola, J. and Kotzab, H. (2007), Managing the Global Supply Chain, 3rd ed., Copenhagen Business School Press, Copenhagen.
81. Sohrabpour, V., Hellström, D. and Jahre, M. (2012), “Packaging in developing countries: identifying supply chain needs”, Journal of Humanitarian Logistics and Supply Chain Management, Vol. 2 No. 2, pp. 183-205.
82. Sphere Standards (2011), “The sphere project: humanitarian charter and minimum standards in humanitarian response”, available at: www.sphereproject.org (accessed 30 July 2012).
83. Stewart, G., Ramesh, K. and Smith, M. (2009), “Leveraging public-private partnerships to improve community resilience in times of disaster”, International Journal of Physical Distribution and Logistics Management, Vol. 39 No. 5, pp. 343-364.
84. Tatham, P.H. (2012), “Some reflections on the breadth and depth of the field of humanitarian logistics and supply chain management”, Journal of Humanitarian Logistics and Supply Chain Management, Vol. 2 No. 2, pp. 108-111.
85. Tatham, P.H. and Pettit, S.J. (2010), “Transforming humanitarian logistics: the journey to supply network management”, International Journal of Physical Distribution and Logistics Management, Vol. 40 Nos 8/9, pp. 609-622.
86. Taylor, A. and Taylor, M. (2009), “Operations management research: contemporary themes, trends and potential future directions”, International Journal of Operations and Production Management, Vol. 29 No. 12, pp. 1316-1340.
87. Thorpe, R., Holt, R., Macpherson, A. and Pittaway, L. (2005), “Using knowledge within small and medium-sized firms: a systematic review of the evidence”, International Journal of Management Reviews, Vol. 7 No. 4, 257-281.
88. Tranfield, D., Denyer, D. and Smart, P. (2003), “Towards a methodology for developing evidence informed management knowledge by means of systematic review”, British Journal of Management, Vol. 14 No. 3, pp. 207-222.
89. Vandermerwe, S. and Rada, J. (1988), “Servitisation of business: adding value by adding services”, European Management Journal, Vol. 6 No. 4, pp. 314-324.
90. Van Wassenhove, L. (2006), “Humanitarian aid logistics: supply chain management in high gear”, Journal of the Operational Research Society, Vol. 57 No. 5, pp. 475-489.
91. Walker, H. and Harland, C. (2008), “E-procurement in the United Nations: influences, issues and impact”, International Journal of Operations and Production Management, Vol. 28 No. 9, pp. 831-857.
92. WFP (2012), “WFP lsqbWorld Food Programme] strategic plan 2008-2013”, available at: www.wfp.org/content/wfp-strategic-plan-2008-2013 (accessed 30 July 2012).
93. WHO (2012), “Case study: impact of the ethiopian national laboratory logistics system on the harmonization of laboratory commodities”, available at: www.who.int/hiv/amds/amds_impact_ethiopian_lab.pdf (accessed 6 December 2012).
94. Wise, R. and Baumgartner, P. (1999), “Go downstream: the new profit imperative in manufacturing”, Harvard Business Review, September/October, Vol. 77 No. 5, pp. 133-141.
95. WVI (2012), “WVI lsqbWorld Vision International]”, available at: www.wvi.org/wvi/wviweb.nsf (accessed 1 August 2012).
96. Development Initiatives (2012), Global Humanitarian Assistance Report, Development Initiatives, Somerset.
97. ECHO (2012), “Cash and vouchers”, available at: http://ec.europa.eu/echo/policies/sectoral/cash_en.htm (accessed 14 August 2012).
98. EM-DAT (2011), “Natural disaster trends world 1900-2011”, available at: www.emdat.be/sites/default/files/Trends/natural/world_1900_2011/eveyr1.pdf (accessed 3 December 2012).
99. Green, L.V. and Kolesar, P.J. (2004), “Improving emergency responsiveness with management science”, Management Science, Vol. 50 No. 8, August, pp. 1001-1014.
100. Irish Aid (2012), “Irish aid annual report 2011: accountable to people, accounting for aid”, Government Publications, Dublin, available at: www.irishaid.gov.ie/media/irishaid/allwebsitemedia/20newsandpublications/publicationpdfsenglish/2011-irish-aid-annual-report.pdf (accessed 6 November 2012).
101. McLaughlin, S.A. and Macbeth, D.K. (2006), “Identifying knowledge transfer barriers within a complex supply chain organization”, in Mendibil, K. and Shamsuddin, A. (Eds), EurOMA: Moving up the Value Chain, Strathclyde University Press, Glasgow, pp. 21-34.
102. Pettit, S.J. and Beresford, A.K. (2005), “Emergency relief logistics: an evaluation of military, non-military and composite response models”, International Journal of Logistics: Research and Applications, Vol. 8 No. 4, pp. 313-331.
103. Richey, R.G. (2009), “The supply chain crisis and disaster pyramid: a theoretical framework for understanding preparedness and recovery”, International Journal of Physical Distribution and Logistics Management, Vol. 39 No. 7, pp. 619-628.