메뉴 건너뛰기




Volumn 20, Issue 2, 2005, Pages 70-78

Behavioral implications of the transition process from products to services

Author keywords

Behavioral accounting; Decision making; Transition management

Indexed keywords


EID: 18844387661     PISSN: 08858624     EISSN: None     Source Type: Journal    
DOI: 10.1108/08858620510583669     Document Type: Article
Times cited : (220)

References (28)
  • 1
    • 0002809748 scopus 로고
    • Capturing the value of supplementary services
    • Anderson, J.C. and Narus, J.A. (1995), "Capturing the value of supplementary services", Harvard Business Review, Vol. 73 No. 3, pp. 75-83.
    • (1995) Harvard Business Review , vol.73 , Issue.3 , pp. 75-83
    • Anderson, J.C.1    Narus, J.A.2
  • 3
    • 0019590893 scopus 로고
    • The customer contact approach to services: Theoretical bases and practical extensions
    • Chase, R. (1981), "The customer contact approach to services: theoretical bases and practical extensions", Operations Research, Vol. 24 No. 4, pp. 698-706.
    • (1981) Operations Research , vol.24 , Issue.4 , pp. 698-706
    • Chase, R.1
  • 6
    • 0002618637 scopus 로고
    • Behavioral decision theory: Process of judgement and choice
    • Einhorn, H.J. and Hogarth, R.M. (1986), "Behavioral decision theory: process of judgement and choice", Annual Review of Psychology, Vol. 32, pp. 53-88.
    • (1986) Annual Review of Psychology , vol.32 , pp. 53-88
    • Einhorn, H.J.1    Hogarth, R.M.2
  • 7
    • 0001073758 scopus 로고
    • Building theories from case study research
    • Eisenhardt, K.M. (1989), "Building theories from case study research", Academy of Management Review, Vol. 14 No. 4, pp. 532-50.
    • (1989) Academy of Management Review , vol.14 , Issue.4 , pp. 532-550
    • Eisenhardt, K.M.1
  • 9
    • 0002641277 scopus 로고
    • Leveraging processes for strategic advantage
    • Garvin, D. (1995), "Leveraging processes for strategic advantage", Harvard Business Review, Vol. 73 September-October, pp. 77-90.
    • (1995) Harvard Business Review , vol.73 , pp. 77-90
    • Garvin, D.1
  • 11
    • 0002731826 scopus 로고
    • Timid choices and bold forecasts: A cognitive perspective on risk taking
    • Kahnemann, D. and Lovallo, D. (1993), "Timid choices and bold forecasts: a cognitive perspective on risk taking", Management Science, Vol. 39 No. 1, pp. 17-31.
    • (1993) Management Science , vol.39 , Issue.1 , pp. 17-31
    • Kahnemann, D.1    Lovallo, D.2
  • 14
    • 0003261990 scopus 로고
    • Aspiration level adaption: An empirical exploration
    • Lant, T. (1992), "Aspiration level adaption: an empirical exploration", Management Science, Vol. 38 No. 5, pp. 623-44.
    • (1992) Management Science , vol.38 , Issue.5 , pp. 623-644
    • Lant, T.1
  • 18
    • 0035599831 scopus 로고    scopus 로고
    • Service strategies within the manufacturing sector: Benefits, costs and partnership
    • Mathieu, V. (2001), "Service strategies within the manufacturing sector: benefits, costs and partnership", International Journal of Service Industry Management, Vol. 12 No. 5, pp. S. 451-475.
    • (2001) International Journal of Service Industry Management , vol.12 , Issue.5 , pp. 451-475
    • Mathieu, V.1
  • 21
    • 38549138812 scopus 로고
    • The intuitive psychologist and his shortcomings: Distortions in the attribution process
    • Berkowitz, L. Academic Press New York, NY
    • Ross, L. (1977), "The intuitive psychologist and his shortcomings: distortions in the attribution process", in Berkowitz, L. (Ed.), Advances in Experimental Social Psychology, Vol. 10, Academic Press, New York, NY.
    • (1977) Advances in Experimental Social Psychology , vol.10
    • Ross, L.1
  • 22
    • 0026470381 scopus 로고
    • Successful change programs begin with results
    • Schaffer, R. and Thompson, H. (1992), "Successful change programs begin with results", Harvard Business Review, Vol. 70 No. 1, pp. 80-9.
    • (1992) Harvard Business Review , vol.70 , Issue.1 , pp. 80-89
    • Schaffer, R.1    Thompson, H.2
  • 25
    • 0035410546 scopus 로고    scopus 로고
    • Cutting corners and working overtime: Quality erosion in the service industry
    • Sterman, J. and Oliva, R. (2001), "Cutting corners and working overtime: quality erosion in the service industry", Management Science, Vol. 47 No. 7, pp. 894-914.
    • (2001) Management Science , vol.47 , Issue.7 , pp. 894-914
    • Sterman, J.1    Oliva, R.2
  • 26
    • 21844497076 scopus 로고
    • Explaining development and change and organizations
    • Van de Ven, A. and Poole, M.S. (1995), "Explaining development and change and organizations", Academy of Management Review, Vol. 20 No. 3, pp. 510-40.
    • (1995) Academy of Management Review , vol.20 , Issue.3 , pp. 510-540
    • Van De Ven, A.1    Poole, M.S.2
  • 27
    • 0038644138 scopus 로고    scopus 로고
    • VDMA Verlag Frankfurt
    • VDMA (1998), Dienen und Verdienen, VDMA Verlag, Frankfurt.
    • (1998) Dienen und Verdienen


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.