Logistics performance management in action within a humanitarian organization

Management Research News

Volumn 32, Issue 11, 2009, Pages 1038-1049

  Schulz, Sabine F ^a   Heigh, Ian ^b  

^a TECHNISCHE UNIVERSITÄT BERLIN   (Germany)

^b Global Emergency Group   (United States)

Author keywords

Aid agencies; Balanced scorecard; Continuous improvement; Performance management

Indexed keywords

EID: 70350398202     PISSN: 01409174     EISSN: None     Source Type: Journal    
DOI: 10.1108/01409170910998273     Document Type: Article

References (17)

1. Beamon, B.M. (1999), "Measuring supply chain performance", International Journal of Operations & Productions Management, Vol. 19 No. 3, pp. 275-92.
2. Beamon, B.M. (2004), "Humanitarian relief chains: issues and challenges", Proceedings of the 34th International Conference on Computers and Industrial Engineering, San Francisco, CA.
3. Beamon, B.M. and Balcik, B. (2008), "Performance measurement in humanitarian relief chains", Internationaljournal of Public Sector Management, Vol. 21 No. 1, pp. 4-25.
4. Brewer, P.C. and Speh, T.W. (2000), "Using the balanced scorecard to measure supply chain performance", Journal of Business Logistics, Vol. 21 No. 1, pp. 75-93.
5. Davidson, A.L. (2006), Key Performance Indicators in Humanitarian Logistics, Engineering Systems Division, Massachusetts Institutes of Technology, Cambridge, MA.
6. Griffis, S.E., Goldsby, T.J., Cooper, M. and Closs, D.J. (2007), "Aligning logistics performance measures to the information needs of the firm", Journal of Business Logistics, Vol. 28 No. 2, pp. 35-56.
7. IFRC (2006), Current Status of Logistics Strategy Implementation, internal presentation.
8. Kaplan, R.S. and Norton, D.P. (1992), "The balanced scorecard - measures that drive performance", Harvard Business Review, Vol. 70 No. 1, pp. 71-80.
9. Kaplan, R.S. and Norton, D.P. (1997), "Why does business need a balanced scorecard", Journal of Cost Management, Vol. 11 No. 3, pp. 5-10.
10. Keller, M. and Hellingrath, B. (2007), "Kennzahlenbasierte Wirtschaftlichkeits-bewertung in Produktions-und Logistiknetzwerken", in Otto, A. and Obermaier, R. (Eds), Logistikmanagement - Analyse, Bewertung und Gestaltung Logistischer Systeme, Gaber Verlag, Wiesbaden, pp. 51-76.
11. Lambert, D.M. and Pohlen, TL. (2001), "Supply chain metrics", International Journal of Logistics Management, Vol. 12 No. 1, pp. 1-19.
12. NCPDM (1984), Measuring and Improving Productivity in Physical Distribution, Prepared by A.T. Kearney, Oak Brook, IL.
13. Pfohl, H.-C. and Zöllner, W (1991), "Effizienzmessung der logistik", Die Betriebswirtschaft, Vol. 51 No. 3, pp. 323-39.
14. Supply-Chain Council (2006), Supply Chain Operations Reference Model SCOR Version 8.0, available at: www.supply-chain.org (accessed 31 October).
15. Trague, N.R. (2005), The Quality Toolbox, 2nd ed., ASQ Quality Press, Milwaukee, WI.
16. Vahrenkamp, R. and Siepermann, C. (2005), Logistik: Management und Strategien, Oldenbourg Verlag, München.
17. Van Hoek, R.I. (1998), "Measuring the unmeasurable - measuring and improving performance in the supply chain", Supply Chain Management, Vol. 3 No. 4, pp. 187-92.