Does affinity matter? Slow effects of e-quality on information seeking in virtual communities

Library and Information Science Research

Volumn 37, Issue 1, 2015, Pages 68-76

  Zha, Xianjin ^a   Zhang, Jinchao ^a   Yan, Yalan ^b   Xiao, Zhiliang ^a  

^a WUHAN UNIVERSITY   (China)

^b WUHAN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (China)

Author keywords

Affinity; Information quality; Information seeking; Service quality; System quality; Virtual communities

Indexed keywords

EID: 84923441699     PISSN: 07408188     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.lisr.2014.04.003     Document Type: Article

References (74)

1. Aldás-Manzano J., Ruiz-Mafé C., Sanz-Blas S. Exploring individual personality factors as drivers of M-shopping acceptance. Industrial Management & Data Systems 2009, 109:739-757.
2. Arazy O., Kopak R. On the measurability of information quality. Journal of the American Society for Information Science & Technology 2011, 62:89-99.
3. Babalhavaeji F., Isfandyari-Moghaddam A., Aqili S.V., Shakooii A. Quality assessment of academic libraries' performance with a special reference to information technology-based services: Suggesting an evaluation checklist. The Electronic Library 2010, 28:592-621.
4. Barnes S.J., Pressey A.D. Who needs cyberspace? Examining drivers of needs in Second Life. Internet Research 2011, 21:236-254.
5. Baron R., Kenny D. The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology 1986, 51:1173-1182.
6. Bates M.J. Toward an integrated model of information seeking and searching. New Review of Information Behaviour Research 2002, 3:1-15.
7. Bock G.W., Kankanhalli A., Sharma S. Are norms enough? The role of collaborative norms in promoting organizational knowledge seeking. European Journal of Information Systems 2006, 15:357-367.
8. Bouty I. Interpersonal and interaction influences on informal resource exchanges between R&D researchers across organizational boundaries. Academy of Management Journal 2000, 43:50-65.
9. Burnett G. Information exchange in virtual communities: A typology. Information Research 2000, 5(4). Retrieved from http://www.informationr.net/ir/5-4/paper82.html.
10. Carlson J., O'Cass A. Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web site. Journal of Service Marketing 2010, 24:112-127.
11. Cheung C.M.K., Lee M.K.O. Understanding the sustainability of a virtual community: Model development and empirical test. Journal of Information Science 2009, 35:279-298.
12. Cheung C.M.K., Lee M.K.O., Rabjohn N. The impact of electronic word-of-mouth: The adoption of online opinions in online customer communities. Internet Research 2008, 18:229-247.
13. Chin W.W., Marcolin B.L., Newsted P.R. A partial least squares latent variable modeling approach for measuring interaction effects: Results from a Monte Carlo simulation study and an electronic-mail emotion/adoption study. Information Systems Research 2003, 14:189-217.
14. Chiu C.M., Hsu M.H., Wang E.T.G. Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories. Decision Support Systems 2006, 42:1872-1888.
15. Cho H., Lee J.S. Collaborative information seeking in intercultural computer-mediated communication groups: Testing the influence of social context using social network analysis. Communication Research 2008, 35:548-573.
16. DeLone W.H., McLean E.R. Information systems success: The quest for the dependent variable. Information Systems Research 1992, 3:60-95.
17. DeLone W.H., McLean E.R. The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems 2003, 19(4):9-30.
18. Ellison N., Steinfield C., Lampe C. The benefits of Facebook "friends": Social capital and college students' use of online social network sites. Journal of Computer-Mediated Communication 2007, 12:1143-1168.
19. Fallis D. Toward an epistemology of Wikipedia. Journal of the American Society for Information Science & Technology 2008, 59:1662-1674.
20. Ferguson D., Perse E. The World Wide Web as a functional alternative to television. Journal of Broadcasting & Electronic Media 2000, 44:155-174.
21. Gefen D., Rigdon E.E., Straub D. An update and extension to SEM guidelines for administrative and social science research. MIS Quarterly 2011, 35(2):iii-xiv.
22. Geissler G.L., Edison S.W. Market mavens' attitudes towards general technology: Implications for marketing communications. Journal of Marketing Communications 2005, 11:73-94.
23. Goldsmith R.E., Horowitz D. Measuring motivations for online opinion seeking. Journal of Interactive Advertising 2006, 6(2):1-16.
24. Goncalves M.A., Moreira B.L., Fox E.A., Watson L.T. What is a good digital library? A quality model for digital libraries. Information Processing & Management 2007, 43:1416-1437.
25. Gorla N., Somers T.M., Wong B. Organizational impact of system quality, information quality, and service quality. Journal of Strategic Information Systems 2010, 19:207-228.
26. Haridakis P., Hanson G. Social interaction and co-viewing with YouTube: Blending mass communication reception and social connection. Journal of Broadcasting & Electronic Media 2009, 53:317-335.
27. Jin X.L., Cheung C.M.K., Lee M.K.O., Chen H.P. How to keep members using the information in a computer-supported social network. Computers in Human Behavior 2009, 25:1172-1181.
28. Johnson T.J., Kaye B.K., Bichard S.L., Wong W.J. Every blog has its day: Politically-interested internet users' perceptions of blog credibility. Journal of Computer-Mediated Communication 2007, 13:100-122.
29. Kankanhalli A., Tan B.C.Y., Wei K.K. Contributing knowledge to electronic knowledge repositories: An empirical investigation. MIS Quarterly 2005, 29:113-143.
30. Kim J., Jin B., Swinney J.L. The role of etail quality, e-satisfaction and e-trust in online loyalty development process. Journal of Retailing and Consumer Service 2009, 16:239-247.
31. Kim H., Niehm L. The impact of website quality on information quality, value, and loyalty Intentions in apparel retailing. Journal of Interactive Marketing 2009, 23:221-233.
32. Kim K.S., Sin S.C.J. Selecting quality sources: Bridging the gap between the perception and use of information sources. Journal of Information Science 2011, 37:178-188.
33. Kinnally W., Lacayo A., McClung S., Sapolsky B. Getting up on the download: College students' motivations for acquiring music via the web. New Media & Society 2008, 10:893-913.
34. Lee F., Vogel D., Limayem M. Virtual community informatics: A review and research agenda. Journal of Information Technology Theory and Application 2003, 5:47-61.
35. Li X. Factors influencing the willingness to contribute information to online communities. New Media & Society 2011, 13:279-296.
36. Liang H., Saraf N., Hu Q., Xue Y. Assimilation of enterprise systems: The effect of institutional pressures and the mediating role of top management. MIS Quarterly 2007, 31:59-87.
37. Liao S.L., Chou E.Y. Intention to adopt knowledge through virtual communities: Posters vs lurkers. Online Information Review 2012, 36:442-461.
38. Lim S., Kwon N. Gender differences in information behavior concerning Wikipedia, an unorthodox information source?. Library & Information Science Research 2010, 32:212-220.
39. Lin H.F. Determinants of successful virtual communities: Contributions from system characteristics and social factors. Information & Management 2008, 45:522-527.
40. Lu L., Yuan Y.C. Shall I Google it or ask the competent villain down the hall? The moderating role of information need in information source selection. Journal of the American Society for Information Science & Technology 2011, 62:133-145.
41. Mafé C.R., Blas S.S. Explaining Internet dependency: An exploratory study of future purchase intention of Spanish Internet users. Internet Research 2006, 16:380-397.
42. Marchionini G. Information seeking in electronic environments 1995, Cambridge University Press, Cambridge, UK.
43. Markland M. Embedding online information resources in virtual learning environments: Some implications for lecturers and librarians of the move towards delivering teaching in the online environment. Information Research 2003, 8(4). Retrieved from http://www.informationr.net/ir/8-4/paper158.html.
44. Menchen-Trevino E., Hargittai E. Young adults' credibility assessment of Wikipedia. Information, Communication and Society 2011, 14:24-51.
45. Ostrander M. Talking, looking, flying, searching: Information seeking behaviour in Second Life. Library Hi Tech 2008, 26:512-524.
46. Pearson A., Tadisina S., Griffin C. The role of e-service quality and information quality in creating perceived value: Antecedents to web site loyalty. Information Systems Management 2012, 29:201-215.
47. Perse E.M. Soap opera viewing patterns of college students and cultivation. Journal of Broadcasting & Electronic Media 1986, 30:175-193.
48. Podsakoff P., MacKenzie S., Lee J., Podsakoff N. Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology 2003, 88:879-903.
49. Rains S.A., Karmikel C.D. Health information-seeking and perceptions of website credibility: Examining Web-use orientation, message characteristics, and structural features of websites. Computers in Human Behavior 2009, 25:544-553.
50. Rieh S.Y. Judgment of information quality and cognitive authority in the web. Journal of the American Society for Information Science & Technology 2002, 53:145-161.
51. Ross L., Sennyey P. The library is dead, long live the library! The practice of academic librarianship and the digital revolution. Journal of Academic Librarianship 2008, 34:145-152.
52. Rothaermel F.T., Sugiyama S. Virtual internet communities and commercial success: Individual and community-level theory grounded in the atypical case of TimeZone.com. Journal of Management 2001, 27:297-312.
53. Rubin A.M., Perse E.M. Audience activity and television news gratifications. Communication Research 1987, 14:58-84.
54. Ruiz-Mafe C., Sanz-Blas S. Explaining Internet dependency: An exploratory study of future purchase intention of Spanish Internet users. Internet Research 2006, 16:380-397.
55. Savolainen R. Everyday life information seeking: Approaching information seeking in the context of "way of life". Library & Information Science Research 1995, 17:259-294.
56. Sin S.C.J., Kim K.S. International students' everyday life information seeking: The informational value of social networking sites. Library & Information Science Research 2013, 35:107-116.
57. Stern B.B., Royne M.B., Stafford T.F., Bienstock C.C. Consumer acceptance of online auctions: An extension and revision of the TAM. Psychology & Marketing 2008, 25:619-636.
58. Straub D.W., Boudreau M.C., Gefen D. Validation guideline for IS positivist research. Communications of the AIS 2004, 13:380-427.
59. Stvilia B., Twidale M., Smith L.C., Gasser L. Information quality work organization in Wikipedia. Journal of the American Society for Information Science & Technology 2008, 59:983-1001.
60. Tremayne M., Zheng N., Lee J.K., Jeong J. Issue publics on the web: Applying network theory to the war blogosphere. Journal of Computer-Mediated Communication 2006, 12:290-310.
61. Turban E., Gehrke D. Determinants of e-commerce website. Human Systems Management 2000, 19:111-120.
62. Wetzels M., Odekerken-Schroder G., van Oppen C. Using PLS path modeling for assessing hierarchical construct models: Guidelines and empirical illustration. MIS Quarterly 2009, 33:177-195.
63. Williamson K. Discovered by chance: The role of incidental information acquisition in an ecological model of information use. Library & Information Science Research 1998, 20:23-40.
64. Wilson T.D. Human information behavior. Informing Science 2000, 3:49-55.
65. Wixom B.H., Todd P.A. A theoretical integration of user satisfaction and technology acceptance. Information Systems Research 2005, 16:85-102.
66. Wu J., Wang Y. Measuring KMS success: A respecification of the DeLone and McLean's model. Information & Management 2006, 43:728-739.
67. Xu Y., Tan C.Y., Yang L. Who will you ask? An empirical study of interpersonal task information seeking. Journal of the American Society for Information Science & Technology 2006, 57:1666-1677.
68. Yaari E., Baruchson-Arbib S., Bar-Ilan J. Information quality assessment of community-generated content-A user study of Wikipedia. Journal of Information Science 2011, 37:487-498.
69. Yan Y.L., Davison R.M. Exploring behavioral transfer from knowledge seeking to knowledge contributing: The mediating role of intrinsic motivation. Journal of the American Society for Information Science & Technology 2013, 64:1144-1157.
70. Yi Y.J., Stvilia B., Mon L. Cultural influences on seeking quality health information: An exploratory study of the Korean community. Library & Information Science Research 2012, 34:45-51.
71. Zha X.J., Li J., Yan Y.L. Understanding the moderating effect of tie on the transfer of ease of use and usefulness from print resources to electronic resources. Library & Information Science Research 2013, 35:223-231.
72. Zhou T. Examining the critical success factors of mobile website adoption. Online Information Review 2011, 35:636-652.
73. Zhou T. Understanding users' initial trust in mobile banking: An elaboration likelihood perspective. Computers in Human Behavior 2012, 28:1518-1525.
74. Zorn I. Vifu: Virtual community building for networking among women. Gender, Technology and Development 2004, 8:75-95.