메뉴 건너뛰기




Volumn 35, Issue 4, 2011, Pages 636-652

Examining the critical success factors of mobile website adoption

Author keywords

China; Communication technologies; Critical success factors; Information quality; Internet; Mobile communication systems; Service quality assurance; System quality

Indexed keywords

INFORMATION ANALYSIS; INFORMATION USE; INTERNET; MOBILE TELECOMMUNICATION SYSTEMS; QUALITY ASSURANCE; QUALITY OF SERVICE; RADIO BROADCASTING; SURVEYS; WEBSITES;

EID: 84993009081     PISSN: 14684527     EISSN: None     Source Type: Journal    
DOI: 10.1108/14684521111161972     Document Type: Article
Times cited : (168)

References (57)
  • 1
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: a review and recommended two-step approach
    • Anderson, J.C. and Gerbing, D.W. (1988), “Structural equation modeling in practice: a review and recommended two-step approach”, Psychological Bulletin, Vol. 103 No. 3, pp. 411-23.
    • (1988) Psychological Bulletin , vol.103 , Issue.3 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 2
    • 51249177591 scopus 로고
    • On the evaluation of structural equation models
    • Bagozzi, R.P. and Yi, Y. (1988), “On the evaluation of structural equation models”, Journal of the Academy of Marketing Science, Vol. 16 No. 1, pp. 74-94.
    • (1988) Journal of the Academy of Marketing Science , vol.16 , Issue.1 , pp. 74-94
    • Bagozzi, R.P.1    Yi, Y.2
  • 3
    • 0023020183 scopus 로고
    • The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations
    • Baron, R.M. and Kenny, D.A. (1986), “The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations”, Journal of Personality and Social Psychology, Vol. 51 No. 6, pp. 1173-82.
    • (1986) Journal of Personality and Social Psychology , vol.51 , Issue.6 , pp. 1173-1182
    • Baron, R.M.1    Kenny, D.A.2
  • 4
    • 77955280449 scopus 로고    scopus 로고
    • How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust
    • Beldad, A., de Jong, M. and Steehouder, M. (2010), “How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust”, Computers in Human Behavior, Vol. 26 No. 5, pp. 857-69.
    • (2010) Computers in Human Behavior , vol.26 , Issue.5 , pp. 857-869
    • Beldad, A.1    de Jong, M.2    Steehouder, M.3
  • 6
    • 77954862343 scopus 로고    scopus 로고
    • Clarifying the integration of trust and TAM in e-commerce environments: implications for systems design and management
    • Benamati, J.S., Fuller, M.A., Serva, M.A. and Baroudi, J.A. (2010), “Clarifying the integration of trust and TAM in e-commerce environments: implications for systems design and management”, IEEE Transactions on Engineering Management, Vol. 57 No. 3, pp. 380-93.
    • (2010) IEEE Transactions on Engineering Management , vol.57 , Issue.3 , pp. 380-393
    • Benamati, J.S.1    Fuller, M.A.2    Serva, M.A.3    Baroudi, J.A.4
  • 8
    • 61349127769 scopus 로고    scopus 로고
    • Addressing the what and how of online services: positioning supporting-services functionality and service quality for business-to-consumer success
    • Cenfetelli, R.T., Benbasat, I. and Al-Natour, S. (2008), “Addressing the what and how of online services: positioning supporting-services functionality and service quality for business-to-consumer success”, Information Systems Research, Vol. 19 No. 2, pp. 161-81.
    • (2008) Information Systems Research , vol.19 , Issue.2 , pp. 161-181
    • Cenfetelli, R.T.1    Benbasat, I.2    Al-Natour, S.3
  • 9
    • 58749095822 scopus 로고    scopus 로고
    • Examining the success factors for mobile work in healthcare: a deductive study
    • Chatterjee, S., Chakraborty, S., Sarker, S., Sarker, S. and Lau, F.Y. (2009), “Examining the success factors for mobile work in healthcare: a deductive study”, Decision Support Systems, Vol. 46 No. 3, pp. 620-33.
    • (2009) Decision Support Systems , vol.46 , Issue.3 , pp. 620-633
    • Chatterjee, S.1    Chakraborty, S.2    Sarker, S.3    Sarker, S.4    Lau, F.Y.5
  • 12
    • 55249087535 scopus 로고
    • Perceived usefulness, perceived ease of use, and user acceptance of information technology
    • Davis, F.D. (1989), “Perceived usefulness, perceived ease of use, and user acceptance of information technology”, MIS Quarterly, Vol. 13 No. 3, pp. 319-40.
    • (1989) MIS Quarterly , vol.13 , Issue.3 , pp. 319-340
    • Davis, F.D.1
  • 13
    • 84992951244 scopus 로고
    • User acceptance of computer technology: a comparison of two theoretical models
    • Davis, F.D., Bagozzi, R.P. and Warshaw, P.R. (1989), “User acceptance of computer technology: a comparison of two theoretical models”, Management Science, Vol. 35 No. 8, pp. 982-1003.
    • (1989) Management Science , vol.35 , Issue.8 , pp. 982-1003
    • Davis, F.D.1    Bagozzi, R.P.2    Warshaw, P.R.3
  • 14
    • 72249114849 scopus 로고
    • Information systems success: the quest for the dependent variable
    • DeLone, W. and McLean, E. (1992), “Information systems success: the quest for the dependent variable”, Information Systems Research, Vol. 3 No. 1, pp. 60-95.
    • (1992) Information Systems Research , vol.3 , Issue.1 , pp. 60-95
    • DeLone, W.1    McLean, E.2
  • 15
    • 0037368865 scopus 로고    scopus 로고
    • The DeLone and McLean model of information systems success: a ten-year update
    • DeLone, W.H. and McLean, E.R. (2003), “The DeLone and McLean model of information systems success: a ten-year update”, Journal of Management Information Systems, Vol. 19 No. 4, pp. 9-30.
    • (2003) Journal of Management Information Systems , vol.19 , Issue.4 , pp. 9-30
    • DeLone, W.H.1    McLean, E.R.2
  • 16
    • 7444259870 scopus 로고    scopus 로고
    • Measuring e-Commerce success: applying the DeLone & McLean information systems success model
    • DeLone, W.H. and McLean, E.R. (2004), “Measuring e-Commerce success: applying the DeLone & McLean information systems success model”, International Journal of Electronic Commerce, Vol. 9 No. 1, pp. 31-47.
    • (2004) International Journal of Electronic Commerce , vol.9 , Issue.1 , pp. 31-47
    • DeLone, W.H.1    McLean, E.R.2
  • 17
    • 0036738975 scopus 로고    scopus 로고
    • Antecedents of B2C channel satisfaction and preference: validating e-commerce metrics
    • Devaraj, S., Fan, M. and Kohli, R. (2002), “Antecedents of B2C channel satisfaction and preference: validating e-commerce metrics”, Information Systems Research, Vol. 13 No. 3, pp. 316-33.
    • (2002) Information Systems Research , vol.13 , Issue.3 , pp. 316-333
    • Devaraj, S.1    Fan, M.2    Kohli, R.3
  • 18
    • 48249088250 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell, C. and Larcker, D.F. (1981), “Evaluating structural equation models with unobservable variables and measurement error”, Journal of Marketing Research, Vol. 18 No. 1, pp. 39-50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 19
    • 57149105774 scopus 로고    scopus 로고
    • Re-conceptualizing information system success: the IS-impact measurement model
    • Gable, G.G., Sedera, D. and Chan, T. (2008), “Re-conceptualizing information system success: the IS-impact measurement model”, Journal of the Association for Information Systems, Vol. 9 No. 7, pp. 377-408.
    • (2008) Journal of the Association for Information Systems , vol.9 , Issue.7 , pp. 377-408
    • Gable, G.G.1    Sedera, D.2    Chan, T.3
  • 21
    • 0344096683 scopus 로고    scopus 로고
    • Trust and TAM in online shopping: an integrated model
    • Gefen, D., Karahanna, E. and Straub, D.W. (2003), “Trust and TAM in online shopping: an integrated model”, MIS Quarterly, Vol. 27 No. 1, pp. 51-90.
    • (2003) MIS Quarterly , vol.27 , Issue.1 , pp. 51-90
    • Gefen, D.1    Karahanna, E.2    Straub, D.W.3
  • 23
    • 33745046300 scopus 로고    scopus 로고
    • Understanding the adoption of multipurpose information appliances: the case of mobile data services
    • Hong, S.-J. and Tam, K.Y. (2006), “Understanding the adoption of multipurpose information appliances: the case of mobile data services”, Information Systems Research, Vol. 17 No. 2, pp. 162-79.
    • (2006) Information Systems Research , vol.17 , Issue.2 , pp. 162-179
    • Hong, S.-J.1    Tam, K.Y.2
  • 24
    • 33847032218 scopus 로고    scopus 로고
    • Adoption of the mobile internet: an empirical study of multimedia message service (MMS)
    • Hsu, C.-L., Lu, H.-P. and Hsu, H.-H. (2007), “Adoption of the mobile internet: an empirical study of multimedia message service (MMS)”, Omega, Vol. 35 No. 6, pp. 715-26.
    • (2007) Omega , vol.35 , Issue.6 , pp. 715-726
    • Hsu, C.-L.1    Lu, H.-P.2    Hsu, H.-H.3
  • 26
    • 53449098847 scopus 로고    scopus 로고
    • Task-technology fit for mobile locatable information systems
    • Junglas, I., Abraham, C. and Watson, R.T. (2008), “Task-technology fit for mobile locatable information systems”, Decision Support Systems, Vol. 45 No. 4, pp. 1046-57.
    • (2008) Decision Support Systems , vol.45 , Issue.4 , pp. 1046-1057
    • Junglas, I.1    Abraham, C.2    Watson, R.T.3
  • 27
    • 44449145935 scopus 로고    scopus 로고
    • Drivers for transactional B2C m-commerce adoption: extended theory of planned behavior
    • Khalifa, M. and Shen, K.N. (2008), “Drivers for transactional B2C m-commerce adoption: extended theory of planned behavior”, Journal of Computer Information Systems, Vol. 48 No. 3, pp. 111-17.
    • (2008) Journal of Computer Information Systems , vol.48 , Issue.3 , pp. 111-117
    • Khalifa, M.1    Shen, K.N.2
  • 28
    • 76949108824 scopus 로고    scopus 로고
    • An empirical examination of factors influencing the intention to use mobile payment
    • Kim, C., Mirusmonov, M. and Lee, I. (2010), “An empirical examination of factors influencing the intention to use mobile payment”, Computers in Human Behavior, Vol. 26 No. 3, pp. 310-22.
    • (2010) Computers in Human Behavior , vol.26 , Issue.3 , pp. 310-322
    • Kim, C.1    Mirusmonov, M.2    Lee, I.3
  • 29
    • 63849329626 scopus 로고    scopus 로고
    • Understanding dynamics between initial trust and usage intentions of mobile banking
    • Kim, G., Shin, B. and Lee, H.G. (2009), “Understanding dynamics between initial trust and usage intentions of mobile banking”, Information Systems Journal, Vol. 19 No. 3, pp. 283-311.
    • (2009) Information Systems Journal , vol.19 , Issue.3 , pp. 283-311
    • Kim, G.1    Shin, B.2    Lee, H.G.3
  • 30
    • 34547312969 scopus 로고    scopus 로고
    • Culture-technology fit: effects of cultural characteristics on the post-adoption beliefs of mobile internet users
    • Lee, I., Choi, B., Kim, J. and Hong, S.-J. (2007), “Culture-technology fit: effects of cultural characteristics on the post-adoption beliefs of mobile internet users”, International Journal of Electronic Commerce, Vol. 11 No. 4, pp. 11-51.
    • (2007) International Journal of Electronic Commerce , vol.11 , Issue.4 , pp. 11-51
    • Lee, I.1    Choi, B.2    Kim, J.3    Hong, S.-J.4
  • 31
    • 74849099176 scopus 로고    scopus 로고
    • Understanding post-adoption usage of mobile data services: the role of supplier-side variables
    • Lee, S., Shin, B. and Lee, H.G. (2009), “Understanding post-adoption usage of mobile data services: the role of supplier-side variables”, Journal of the Association for Information Systems, Vol. 10 No. 12, pp. 860-88.
    • (2009) Journal of the Association for Information Systems , vol.10 , Issue.12 , pp. 860-888
    • Lee, S.1    Shin, B.2    Lee, H.G.3
  • 32
    • 38149111095 scopus 로고    scopus 로고
    • The impact of perceptions of interactivity on customer trust and transaction intentions in mobile commerce
    • Lee, T. (2005), “The impact of perceptions of interactivity on customer trust and transaction intentions in mobile commerce”, Journal of Electronic Commerce Research, Vol. 6 No. 3, pp. 165-80.
    • (2005) Journal of Electronic Commerce Research , vol.6 , Issue.3 , pp. 165-180
    • Lee, T.1
  • 33
    • 2442596181 scopus 로고    scopus 로고
    • A framework for the study of customer interface design for mobile commerce
    • Lee, Y.E. and Benbasat, I. (2004), “A framework for the study of customer interface design for mobile commerce”, International Journal of Electronic Commerce, Vol. 8 No. 3, pp. 79-102.
    • (2004) International Journal of Electronic Commerce , vol.8 , Issue.3 , pp. 79-102
    • Lee, Y.E.1    Benbasat, I.2
  • 34
    • 77954911699 scopus 로고    scopus 로고
    • Increasing trust in mobile commerce through design aesthetics
    • Li, Y.-M. and Yeh, Y.-S. (2010), “Increasing trust in mobile commerce through design aesthetics”, Computers in Human Behavior, Vol. 26 No. 4, pp. 673-84.
    • (2010) Computers in Human Behavior , vol.26 , Issue.4 , pp. 673-684
    • Li, Y.-M.1    Yeh, Y.-S.2
  • 35
    • 56049114389 scopus 로고    scopus 로고
    • Determinants of successful virtual communities: contributions from system characteristics and social factors
    • Lin, H.-F. (2008), “Determinants of successful virtual communities: contributions from system characteristics and social factors”, Information & Management, Vol. 45 No. 8, pp. 522-7.
    • (2008) Information & Management , vol.45 , Issue.8 , pp. 522-527
    • Lin, H.-F.1
  • 36
    • 33644698125 scopus 로고    scopus 로고
    • An examination of the determinants of customer loyalty in mobile commerce contexts
    • Lin, H.H. and Wang, Y.S. (2006), “An examination of the determinants of customer loyalty in mobile commerce contexts”, Information & Management, Vol. 43 No. 3, pp. 271-82.
    • (2006) Information & Management , vol.43 , Issue.3 , pp. 271-282
    • Lin, H.H.1    Wang, Y.S.2
  • 37
    • 77951126522 scopus 로고    scopus 로고
    • Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: an empirical study of mobile banking services
    • Luo, X., Li, H., Zhang, J. and Shim, J.P. (2010), “Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: an empirical study of mobile banking services”, Decision Support Systems, Vol. 49 No. 2, pp. 222-34.
    • (2010) Decision Support Systems , vol.49 , Issue.2 , pp. 222-234
    • Luo, X.1    Li, H.2    Zhang, J.3    Shim, J.P.4
  • 38
    • 0036737236 scopus 로고    scopus 로고
    • Developing and validating trust measures for e-commerce: an integrative typology
    • McKnight, D.H., Choudhury, V. and Kacmar, C. (2002), “Developing and validating trust measures for e-commerce: an integrative typology”, Information Systems Research, Vol. 13 No. 3, pp. 334-59.
    • (2002) Information Systems Research , vol.13 , Issue.3 , pp. 334-359
    • McKnight, D.H.1    Choudhury, V.2    Kacmar, C.3
  • 39
    • 33845547851 scopus 로고    scopus 로고
    • Common method variance in IS research: a comparison of alternative approaches and a re-analysis of past research
    • Malhotra, N.K., Kim, S.S. and Patil, A. (2006), “Common method variance in IS research: a comparison of alternative approaches and a re-analysis of past research”, Management Science, Vol. 52 No. 12, pp. 1865-83.
    • (2006) Management Science , vol.52 , Issue.12 , pp. 1865-1883
    • Malhotra, N.K.1    Kim, S.S.2    Patil, A.3
  • 41
    • 33846076215 scopus 로고    scopus 로고
    • A review for mobile commerce research and applications
    • Ngai, E.W.T. and Gunasekaran, A. (2007), “A review for mobile commerce research and applications”, Decision Support Systems, Vol. 43 No. 1, pp. 3-15.
    • (2007) Decision Support Systems , vol.43 , Issue.1 , pp. 3-15
    • Ngai, E.W.T.1    Gunasekaran, A.2
  • 43
    • 0141907688 scopus 로고    scopus 로고
    • Common method biases in behavioral research: a critical review of the literature and recommended remedies
    • Podsakoff, P.M., MacKenzie, S.B., Lee, J.Y. and Podsakoff, N.P. (2003), “Common method biases in behavioral research: a critical review of the literature and recommended remedies”, Journal of Applied Psychology, Vol. 88 No. 5, pp. 879-903.
    • (2003) Journal of Applied Psychology , vol.88 , Issue.5 , pp. 879-903
    • Podsakoff, P.M.1    MacKenzie, S.B.2    Lee, J.Y.3    Podsakoff, N.P.4
  • 44
    • 77954767695 scopus 로고    scopus 로고
    • Examining influencing factors of post-adoption usage of mobile internet: focus on the user perception of supplier-side attributes
    • Shin, Y.M., Lee, S.C., Shin, B. and Lee, H.G. (2010), “Examining influencing factors of post-adoption usage of mobile internet: focus on the user perception of supplier-side attributes”, Information Systems Frontier, Vol. 12 No. 4.
    • (2010) Information Systems Frontier , vol.12 , Issue.4
    • Shin, Y.M.1    Lee, S.C.2    Shin, B.3    Lee, H.G.4
  • 45
    • 33846810148 scopus 로고    scopus 로고
    • Trust in health infomediaries
    • Song, J. and Zahedi, F.M. (2007), “Trust in health infomediaries”, Decision Support Systems, Vol. 43 No. 2, pp. 390-407.
    • (2007) Decision Support Systems , vol.43 , Issue.2 , pp. 390-407
    • Song, J.1    Zahedi, F.M.2
  • 47
    • 77953089740 scopus 로고    scopus 로고
    • Sellers' trust and continued use of online marketplaces
    • Sun, H. (2010), “Sellers' trust and continued use of online marketplaces”, Journal of the Association for Information Systems, Vol. 11 No. 4, pp. 182-211.
    • (2010) Journal of the Association for Information Systems , vol.11 , Issue.4 , pp. 182-211
    • Sun, H.1
  • 48
    • 33745556600 scopus 로고    scopus 로고
    • The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance
    • Thong, J.Y.L., Hong, S.-J. and Tam, K.Y. (2006), “The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance”, International Journal of Human-Computer Studies, Vol. 64 No. 9, pp. 799-810.
    • (2006) International Journal of Human-Computer Studies , vol.64 , Issue.9 , pp. 799-810
    • Thong, J.Y.L.1    Hong, S.-J.2    Tam, K.Y.3
  • 49
    • 33646701376 scopus 로고    scopus 로고
    • Why on-line customers remain with a particular e-retailer: an integrative model and empirical evidence
    • Tsai, H.-T., Huang, H.-C., Jaw, Y.-L. and Chen, W.-K. (2006), “Why on-line customers remain with a particular e-retailer: an integrative model and empirical evidence”, Psychology & Marketing, Vol. 23 No. 5, pp. 447-64.
    • (2006) Psychology & Marketing , vol.23 , Issue.5 , pp. 447-464
    • Tsai, H.-T.1    Huang, H.-C.2    Jaw, Y.-L.3    Chen, W.-K.4
  • 50
    • 44249124273 scopus 로고    scopus 로고
    • Examining trust in information technology artifacts: the effects of system quality and culture
    • Vance, A., Christophe, E.-D.-C. and Straub, D.W. (2008), “Examining trust in information technology artifacts: the effects of system quality and culture”, Journal of Management Information Systems, Vol. 24 No. 4, pp. 73-100.
    • (2008) Journal of Management Information Systems , vol.24 , Issue.4 , pp. 73-100
    • Vance, A.1    Christophe, E.-D.-C.2    Straub, D.W.3
  • 52
    • 18944367029 scopus 로고    scopus 로고
    • A theoretical integration of user satisfaction and technology acceptance
    • Wixom, B.H. and Todd, P.A. (2005), “A theoretical integration of user satisfaction and technology acceptance”, Information Systems Research, Vol. 16 No. 1, pp. 85-102.
    • (2005) Information Systems Research , vol.16 , Issue.1 , pp. 85-102
    • Wixom, B.H.1    Todd, P.A.2
  • 53
    • 77951860033 scopus 로고    scopus 로고
    • The effects of privacy concerns and personal innovativeness on potential and experienced customers' adoption of location-based services
    • Xu, H. and Gupta, S. (2009), “The effects of privacy concerns and personal innovativeness on potential and experienced customers' adoption of location-based services”, Electronic Markets, Vol. 19 Nos 2-3, pp. 137-49.
    • (2009) Electronic Markets , vol.19 , Issue.2-3 , pp. 137-149
    • Xu, H.1    Gupta, S.2
  • 54
    • 14044265591 scopus 로고    scopus 로고
    • Exploring factors affecting the adoption of mobile commerce in Singapore
    • Yang, K.C.C. (2005), “Exploring factors affecting the adoption of mobile commerce in Singapore”, Telematics and Informatics, Vol. 22 No. 3, pp. 257-77.
    • (2005) Telematics and Informatics , vol.22 , Issue.3 , pp. 257-277
    • Yang, K.C.C.1
  • 55
    • 67651083583 scopus 로고    scopus 로고
    • The effects of national culture values on consumer acceptance of e-commerce: online shoppers in China
    • Yoon, C. (2009), “The effects of national culture values on consumer acceptance of e-commerce: online shoppers in China”, Information & Management, Vol. 46 No. 5, pp. 294-301.
    • (2009) Information & Management , vol.46 , Issue.5 , pp. 294-301
    • Yoon, C.1
  • 56
    • 44249118847 scopus 로고    scopus 로고
    • Dynamics of trust revision: using health infomediaries
    • Zahedi, F.M. and Song, J. (2008), “Dynamics of trust revision: using health infomediaries”, Journal of Management Information Systems, Vol. 24 No. 4, pp. 225-48.
    • (2008) Journal of Management Information Systems , vol.24 , Issue.4 , pp. 225-248
    • Zahedi, F.M.1    Song, J.2
  • 57
    • 77951622146 scopus 로고    scopus 로고
    • Feeling the sense of community in social networking usage
    • Zhang, Z. (2010), “Feeling the sense of community in social networking usage”, IEEE Transactions on Engineering Management, Vol. 57 No. 2, pp. 225-39.
    • (2010) IEEE Transactions on Engineering Management , vol.57 , Issue.2 , pp. 225-239
    • Zhang, Z.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.