메뉴 건너뛰기




Volumn 26, Issue 6, 2014, Pages 592-605

The use of data from national and other large-scale user experience surveys in local quality work: A systematic review

Author keywords

Follow up studies; Patient experiences; Patient satisfaction; Quality of health care; Review; Survey

Indexed keywords

ARTICLE; DATA ANALYSIS; DATA EXTRACTION; DATA SYNTHESIS; FOLLOW UP; HEALTH CARE QUALITY; HEALTH CARE SURVEY; HEALTH PERSONNEL ATTITUDE; HEALTH SERVICE; HUMAN; PRIORITY JOURNAL; SYSTEMATIC REVIEW;

EID: 84922467767     PISSN: 13534505     EISSN: 14643677     Source Type: Journal    
DOI: 10.1093/intqhc/mzu077     Document Type: Article
Times cited : (28)

References (31)
  • 1
    • 33748863786 scopus 로고    scopus 로고
    • A conceptual framework for the OECD Health Care Quality Indicators Project
    • Arah OA, Westert GP, Hurst J et al. A conceptual framework for the OECD Health Care Quality Indicators Project. Int J Qual Health Care 2006;18(Suppl. 1):5-13.
    • (2006) Int J Qual Health Care , vol.18 , pp. 5-13
    • Arah, O.A.1    Westert, G.P.2    Hurst, J.3
  • 2
    • 41249103062 scopus 로고    scopus 로고
    • Which aspects of non-clinical quality of care are most important? Results from WHO's general population surveys of 'health systems responsiveness' in 41 countries
    • Valentine N, Darby C, Bonsel GJ. Which aspects of non-clinical quality of care are most important? Results from WHO's general population surveys of 'health systems responsiveness' in 41 countries. Soc Sci Med 2008;66:1939-50.
    • Soc Sci Med , vol.2008 , pp. 1939-1950
    • Valentine, N.1    Darby, C.2    Bonsel, G.J.3
  • 3
    • 84863703554 scopus 로고    scopus 로고
    • The Nordic Patient Experiences Questionnaire (NORPEQ): cross-national comparison of data quality, internal consistency and validity in four Nordic countries
    • Skudal KE, Garratt AM, Eriksson B et al. The Nordic Patient Experiences Questionnaire (NORPEQ): cross-national comparison of data quality, internal consistency and validity in four Nordic countries. BMJ Open 2012;2:e000864.
    • (2012) BMJ Open , vol.2 , pp. e000864
    • Skudal, K.E.1    Garratt, A.M.2    Eriksson, B.3
  • 4
    • 84873472552 scopus 로고    scopus 로고
    • A systematic review of evidence on the links between patient experience and clinical safety and effectiveness
    • Doyle C, Lennox L, Bell D. A systematic review of evidence on the links between patient experience and clinical safety and effectiveness. BMJ Open 2013;3:e001570.
    • (2013) BMJ Open , vol.3 , pp. e001570
    • Doyle, C.1    Lennox, L.2    Bell, D.3
  • 5
    • 85044701014 scopus 로고    scopus 로고
    • The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature
    • Crow R, Gage H, Hampson S et al. The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature. Health Technol Assess 2002;6:1-244.
    • Health Technol Assess , vol.2002 , pp. 1-244
    • Crow, R.1    Gage, H.2    Hampson, S.3
  • 7
    • 70349552118 scopus 로고    scopus 로고
    • Rapport nr 7-2008. Oslo: Norwegian Knowledge Centre for the Health Services, 26 October 2013, date last accessed
    • Garratt AM, Solheim E, Danielsen K. National and Cross-National Surveys of Patient Experiences: A Structured Review. Rapport nr 7-2008. Oslo: Norwegian Knowledge Centre for the Health Services, 2008. http://www.kunnskapssenteret.no/Publikasjoner/National+and+cross-national+surveys+of+patient+experiences%3A+a+structured+review.2420.cms?language=english (26 October 2013, date last accessed).
    • (2008) National and Cross-National Surveys of Patient Experiences: A Structured Review
    • Garratt, A.M.1    Solheim, E.2    Danielsen, K.3
  • 8
    • 78249235295 scopus 로고    scopus 로고
    • Usefulness of a national parent experience survey in quality improvement: views of paediatric department employees
    • Iversen HH, Bjertnaes O, Groven G et al. Usefulness of a national parent experience survey in quality improvement: views of paediatric department employees. Qual Saf Health Care 2010;19:e38.
    • (2010) Qual Saf Health Care , vol.19 , pp. e38
    • Iversen, H.H.1    Bjertnaes, O.2    Groven, G.3
  • 9
    • 84863329069 scopus 로고    scopus 로고
    • Reviewing studies with diverse designs: the development and evaluation of a new tool
    • Sirriyeh R, Lawton R, Gardner P et al. Reviewing studies with diverse designs: the development and evaluation of a new tool. J Eval Clin Pract 2012;18:746-52.
    • J Eval Clin Pract , vol.2012 , pp. 746-752
    • Sirriyeh, R.1    Lawton, R.2    Gardner, P.3
  • 10
    • 33644936880 scopus 로고    scopus 로고
    • Improving the patient experience in general practice with the General Practice Assessment Questionnaire (GPAQ)
    • Chanter C, Ashmore S, Mandair S. Improving the patient experience in general practice with the General Practice Assessment Questionnaire (GPAQ). Qual Prim Care 2005;13:225-32.
    • (2005) Qual Prim Care , vol.13 , pp. 225-232
    • Chanter, C.1    Ashmore, S.2    Mandair, S.3
  • 11
    • 79958761279 scopus 로고    scopus 로고
    • Physician groups' use of data from patient experience surveys
    • Friedberg MW, SteelFisher GK, Karp M et al. Physician groups' use of data from patient experience surveys. J Gen Intern Med 2011;26:498-504.
    • (2011) J Gen Intern Med , vol.26 , pp. 498-504
    • Friedberg, M.W.1    SteelFisher, G.K.2    Karp, M.3
  • 12
    • 79955726297 scopus 로고    scopus 로고
    • Assessing the utility of consumer surveys for improving the quality of behavioral health care services
    • Koch JR, Breland AB, Nash M et al. Assessing the utility of consumer surveys for improving the quality of behavioral health care services. J Behav Health Serv Res 2011;38:234-48.
    • (2011) J Behav Health Serv Res , vol.38 , pp. 234-248
    • Koch, J.R.1    Breland, A.B.2    Nash, M.3
  • 13
    • 44249123998 scopus 로고    scopus 로고
    • Evaluating the use of a modified CAHPS survey to support improvements in patient-centred care: lessons from a quality improvement collaborative
    • Davies E, Shaller D, Edgman-Levitan S et al. Evaluating the use of a modified CAHPS survey to support improvements in patient-centred care: lessons from a quality improvement collaborative. Health Expect 2008;11:160-76.
    • (2008) Health Expect , vol.11 , pp. 160-176
    • Davies, E.1    Shaller, D.2    Edgman-Levitan, S.3
  • 14
    • 0030666226 scopus 로고    scopus 로고
    • Consumer reports in health care. Do they make a difference in patient care?
    • Longo DR, Land G, Schramm W et al. Consumer reports in health care. Do they make a difference in patient care? JAMA 1997;278:1579-84.
    • (1997) JAMA , vol.278 , pp. 1579-1584
    • Longo, D.R.1    Land, G.2    Schramm, W.3
  • 15
    • 0036247008 scopus 로고    scopus 로고
    • Performance profiles: the influence of patient satisfaction data on physicians' practice
    • Rider EA, Perrin JM. Performance profiles: the influence of patient satisfaction data on physicians' practice. Pediatrics 2002;109:752-7.
    • (2002) Pediatrics , vol.109 , pp. 752-757
    • Rider, E.A.1    Perrin, J.M.2
  • 16
    • 80055011885 scopus 로고    scopus 로고
    • General practitioners' experience and benefits from patient evaluations
    • Heje HN, Vedsted P, Olesen F. General practitioners' experience and benefits from patient evaluations. BMC Fam Pract 2011;12:116.
    • (2011) BMC Fam Pract , vol.12 , pp. 116
    • Heje, H.N.1    Vedsted, P.2    Olesen, F.3
  • 18
    • 0142188634 scopus 로고    scopus 로고
    • Feedback based on patient evaluations: a tool for quality improvement?
    • Wensing M, Vingerhoets E, Grol R. Feedback based on patient evaluations: a tool for quality improvement? Patient Educ Couns 2003;51:149-53.
    • (2003) Patient Educ Couns , vol.51 , pp. 149-153
    • Wensing, M.1    Vingerhoets, E.2    Grol, R.3
  • 19
    • 84861564640 scopus 로고    scopus 로고
    • Using client experiences for quality improvement in long-term care organizations
    • Zuidgeest M, Strating M, Luijkx K et al. Using client experiences for quality improvement in long-term care organizations. Int J Qual Health Care 2012;24:224-9.
    • (2012) Int J Qual Health Care , vol.24 , pp. 224-229
    • Zuidgeest, M.1    Strating, M.2    Luijkx, K.3
  • 20
    • 0029985817 scopus 로고    scopus 로고
    • The costs and benefits of asking patients for their opinions about general practice
    • Hearnshaw H, Baker R, Cooper A et al. The costs and benefits of asking patients for their opinions about general practice. Fam Pract 1996;13:52-8.
    • (1996) Fam Pract , vol.13 , pp. 52-58
    • Hearnshaw, H.1    Baker, R.2    Cooper, A.3
  • 21
    • 61449249155 scopus 로고    scopus 로고
    • Do patient surveys work? The influence of a national survey programme on local quality-improvement initiatives
    • Reeves R, Seccombe I. Do patient surveys work? The influence of a national survey programme on local quality-improvement initiatives. Qual Saf Health Care 2008;17:437-41.
    • (2008) Qual Saf Health Care , vol.17 , pp. 437-441
    • Reeves, R.1    Seccombe, I.2
  • 22
    • 29244437864 scopus 로고    scopus 로고
    • Hearing the patient's voice? Factors affecting the use of patient survey data in quality improvement
    • Davies E, Cleary PD. Hearing the patient's voice? Factors affecting the use of patient survey data in quality improvement. Qual Saf Health Care 2005;14:428-32.
    • (2005) Qual Saf Health Care , vol.14 , pp. 428-432
    • Davies, E.1    Cleary, P.D.2
  • 23
    • 84921430823 scopus 로고    scopus 로고
    • Audit and feedback: effects on professional practice and healthcare outcomes
    • Ivers N, Jamtvedt G, Flottorp S et al. Audit and feedback: effects on professional practice and healthcare outcomes. Cochrane Database Syst Rev 2012;6:CD000259.
    • (2012) Cochrane Database Syst Rev , vol.6 , pp. CD000259
    • Ivers, N.1    Jamtvedt, G.2    Flottorp, S.3
  • 24
    • 74549128745 scopus 로고    scopus 로고
    • Derby, CT; Camden, ME: Planetree; Picker Institute, 26 October 2013, date last accessed
    • Frampton S, Guastello S, Brady C et al. Patient-Centered Care Improvement Guide. Derby, CT; Camden, ME: Planetree; Picker Institute, 2008. http://planetree.org/wp-content/uploads/2012/01/Patient-Centered-Care-Improvement-Guide-10-28-09-Final.pdf (26 October 2013, date last accessed).
    • (2008) Patient-Centered Care Improvement Guide
    • Frampton, S.1    Guastello, S.2    Brady, C.3
  • 25
    • 85026941509 scopus 로고    scopus 로고
    • Using the GP Patient Survey to Improve Patient Care: A Guide for General Practitioners
    • (26 October 2013, date last accessed
    • Carter M, Roland M, Campbell J et al. Using the GP Patient Survey to Improve Patient Care: A Guide for General Practitioners. Manchester:National Primary Care Research & Development Centre, 2009. http://www.gp-patient.co.uk/download/GP_Handbook.pdf (26 October 2013, date last accessed).
    • (2009) Manchester:National Primary Care Research & Development Centre
    • Carter, M.1    Roland, M.2    Campbell, J.3
  • 26
    • 84865279734 scopus 로고    scopus 로고
    • A 10 year (2000-2010) systematic review of interventions to improve quality of care in hospitals
    • Conry MC, Humphries N, Morgan K et al. A 10 year (2000-2010) systematic review of interventions to improve quality of care in hospitals. BMC Health Serv Res 2012;12:275.
    • (2012) BMC Health Serv Res , vol.12 , pp. 275
    • Conry, M.C.1    Humphries, N.2    Morgan, K.3
  • 27
    • 72449198445 scopus 로고    scopus 로고
    • The effect of performance-based financial incentives on improving patient care experiences: a statewide evaluation
    • Rodriguez HP, von Glahn T, Elliott MN et al. The effect of performance-based financial incentives on improving patient care experiences: a statewide evaluation. J Gen Intern Med 2009; 24:1281-8.
    • (2009) J Gen Intern Med , vol.24 , pp. 1281-1288
    • Rodriguez, H.P.1    von Glahn, T.2    Elliott, M.N.3
  • 28
    • 84879821902 scopus 로고    scopus 로고
    • Facilitated patient experience feedback can improve nursing care: a pilot study for a phase III cluster randomised controlled trial
    • Reeves R, West E, Barron D. Facilitated patient experience feedback can improve nursing care: a pilot study for a phase III cluster randomised controlled trial. BMC Health Serv Res 2013;13:259.
    • (2013) BMC Health Serv Res , vol.13 , pp. 259
    • Reeves, R.1    West, E.2    Barron, D.3
  • 30
    • 77954580303 scopus 로고    scopus 로고
    • Applying an extended theoretical framework for data collection mode to health services research
    • Robling MR, Ingledew DK, Greene G et al. Applying an extended theoretical framework for data collection mode to health services research. BMC Health Serv Res 2010;10:180.
    • (2010) BMC Health Serv Res , vol.10 , pp. 180
    • Robling, M.R.1    Ingledew, D.K.2    Greene, G.3
  • 31
    • 72849132173 scopus 로고    scopus 로고
    • Dissemination and publication of research findings: an updated review of related biases
    • Song F, Parekh S, Hooper L et al. Dissemination and publication of research findings: an updated review of related biases. Health Technol Assess 2010;14:iii, ix-xi, 1-193.
    • (2010) Health Technol Assess , vol.14 , Issue.3 , pp. ix-xi+1
    • Song, F.1    Parekh, S.2    Hooper, L.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.