Using client experiences for quality improvement in long-term care organizations

International Journal for Quality in Health Care

Volumn 24, Issue 3, 2012, Pages 224-229

  Zuidgeest, Marloes ^a   Strating, Mathilde ^b   Luijkx, Katrien ^a   Westert, Gert ^a,c   Delnoij, En Diana ^a,d  

^a TILBURG UNIVERSITY   (Netherlands)

^b ERASMUS UNIVERSITY ROTTERDAM   (Netherlands)

^c RADBOUD UNIVERSITY MEDICAL CENTER   (Netherlands)

^d Centre for Consumer Experience in Health Care   (Netherlands)

Author keywords

CQ index use; Customer experiences; Healthcare improvement initiatives; Nursing homes or homes for the elderly

Indexed keywords

ARTICLE; EMPLOYEE; FOOD; HEALTH CARE ORGANIZATION; HEALTH CARE PERSONNEL; HEALTH CARE POLICY; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HUMAN; INTERVIEW; LONG TERM CARE; MANAGER; MEDICAL INFORMATION; NETHERLANDS; NORMAL HUMAN; PATIENT ATTITUDE; PATIENT CARE; PATIENT SATISFACTION; PRIORITY JOURNAL; QUESTIONNAIRE;

AGED; HUMANS; LONG-TERM CARE; NETHERLANDS; NURSING HOMES; PATIENT SATISFACTION; QUALITY IMPROVEMENT; QUALITY OF HEALTH CARE; QUESTIONNAIRES;

EID: 84861564640     PISSN: 13534505     EISSN: 14643677     Source Type: Journal    
DOI: 10.1093/intqhc/mzs013     Document Type: Article

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