Assessing the utility of consumer surveys for improving the quality of behavioral health care services

Journal of Behavioral Health Services and Research

Volumn 38, Issue 2, 2011, Pages 234-248

  Koch, J Randy ^a   Breland, Alison B ^a   Nash, Mary ^b   Cropsey, Karen ^c  

^a VIRGINIA COMMONWEALTH UNIVERSITY   (United States)

^b FIELDING GRADUATE UNIVERSITY   (United States)

^c UNIVERSITY OF ALABAMA AT BIRMINGHAM   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CONSUMER; CROSS-SECTIONAL STUDY; FOLLOW UP; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HEALTH CARE SURVEY; HUMAN; INFORMATION PROCESSING; INTERNET; INTERVIEW; MENTAL HEALTH SERVICE; STANDARD; STATISTICS; TOTAL QUALITY MANAGEMENT; UNITED STATES;

CONSUMER SATISFACTION; CROSS-SECTIONAL STUDIES; DELIVERY OF HEALTH CARE; FOCUS GROUPS; FOLLOW-UP STUDIES; HEALTH CARE SURVEYS; HUMANS; INTERNET; INTERVIEWS AS TOPIC; MENTAL HEALTH SERVICES; QUALITY ASSURANCE, HEALTH CARE; QUALITY IMPROVEMENT; QUALITY INDICATORS, HEALTH CARE; VIRGINIA;

EID: 79955726297     PISSN: 10943412     EISSN: None     Source Type: Journal    
DOI: 10.1007/s11414-010-9211-1     Document Type: Article

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