The Nordic Patient Experiences Questionnaire (NORPEQ): Cross-national comparison of data quality, internal consistency and validity in four Nordic countries

BMJ Open

Volumn 2, Issue 3, 2012, Pages

  Skudal, Kjersti Eeg ^a   Garratt, Andrew Malcolm ^a   Eriksson, Birgitta ^b   Leinonen, Tuija ^c   Simonsen, Jan ^d   Bjertnaes, Oyvind Andresen ^a  

^a NORWEGIAN KNOWLEDGE CENTRE FOR THE HEALTH SERVICES   (Norway)

^b NATIONAL BOARD OF HEALTH AND WELFARE   (Sweden)

^c NATIONAL PUBLIC HEALTH INSTITUTE   (Finland)

^d Ministry of Health Affairs   (Faroe Islands)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; ARTICLE; COMPARATIVE STUDY; CONSTRUCT VALIDITY; CULTURAL FACTOR; FEMALE; FINLAND; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HEALTH SURVEY; HUMAN; INTERNAL CONSISTENCY; MAJOR CLINICAL STUDY; MALE; NORDIC PATIENT EXPERIENCES QUESTIONNAIRE; NORWAY; PATIENT SATISFACTION; PSYCHOMETRY; QUESTIONNAIRE; RATING SCALE; SCORING SYSTEM; SWEDEN;

EID: 84863703554     PISSN: None     EISSN: 20446055     Source Type: Journal    
DOI: 10.1136/bmjopen-2012-000864     Document Type: Article

References (40)

1. Crow R, Gage H, Hampson S, et al. The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature. Health Technol Assess 2002;6:1-244.
2. Garratt AM, Sullivan M, Danielsen K. National and Cross-national Surveys of Patient Experiences: A Structured Review. Oslo, Norway: Norwegian Knowledge Centre for the health services, 2008.
3. Kelley E, Hurst J. Health care Quality Indicators Project. Conceptual Framework Paper. 2006, Paris, France: OECD publishing health working Papers.
4. Murray CJL, Frenk J. A framework for assessing the performance of health systems. Bull World Health Organ 2000;78:717-31. (Pubitemid 30489588)
5. Peiponen A, Brommels M, Kupiainen O. Vakioitu potilastyytyväisyyden mittari. Finska Läkartidningen 1996;51: 2042-8.
6. Pettersen KI, Veenstra M, Guldvog B, et al. The patient experiences questionnaire: development, validity and reliability. Int J Qual Health Care 2004;16:453-63. (Pubitemid 39625154)
7. Garratt AM, Bjorngaard JH, Dahle KA, et al. The psychiatric outpatient experiences questionnaire (POPEQ): data quality, reliability and validity in patients attending 90 Norwegian clinics. Nord J Psychiatry 2006;60:89-96.
8. Oltedal S, Garratt AM, Johannessen JO. Psychiatric outpatients'experiences with specialised health delivery. J Ment Health 2007;16:271-9.
9. Garratt AM, Bjertnaes OA, Barlinn J. Parent experiences of paediatric care (PEPC) questionnaire: reliability and validity following a national survey. Acta Paediatr 2007;96:246-52.
10. Jenkinson C, Coulter A, Bruster S. The picker patient experience questionnaire: development and validation using data from in-patient surveys in five countries. Int J Qual Health Care 2002;14:353-8. (Pubitemid 35174886)
11. Coulter A, Cleary PD. Patients' experiences with hospital care in five countries. Health Aff (Millwood) 2001;20:244-52. (Pubitemid 33710316)
12. Byrkjeflot H, Neby S. The end of the decentralised model of health care governance? Comparing developments in the Scandinavian hospital sector. J Health Organ Manag 2008;22:331-49.
13. Oltedal S, Garratt A, Bjertnæs O, et al. The NORPEQ patient experiences questionnaire: data quality, internal consistency and validity following a Norwegian inpatient survey. Scand J Public Health 2007;35:540-7. (Pubitemid 47484730)
14. Hurtado MP, Angeles J, Blahut SA, et al. Assessment of the equivalence of the Spanish and English versions of the CAHPS (R) Hospital Survey on the quality of inpatient care. Health Serv Res 2005;40:2140-61. (Pubitemid 41814230)
15. Larsson BW, Larsson G, Chantereau MW, et al. International comparisons of patient's views on quality of care. Int J Health Care Qual Assur Inc Leadersh Health Serv 2005;18:62-37.
16. Nordisk Ministerråd. Nordisk kvalitetsmåling i sundhedsvæsenet. København: Nordisk Ministerråd, 2010. ISBN 978-92-893-2110-5.
17. Bredart A, Bottomley A, Blazeby JM, et al European Organisation for Research and Treatment of Cancer Quality of Life Group and Quality of Life Unit. An international prospective study of the EORTC cancer in-patient satisfaction with care measure (EORTC IN-PATSAT32). Eur J Cancer 2005;41:2120-31. (Pubitemid 41337954)
18. Jenkinson C, Coulter A, Bruster S, et al. Patients' experiences and satisfaction with health care: results of a questionnaire study of specific aspects of care. Qual Saf Health Care 2002;11:335-9. (Pubitemid 35463389)
19. Fitzpatrick R, Davey C, Buxton MJ, et al. Evaluating patient-based outcome measures for use in clinical trials. Health Technol Assess 1998;2:1-74.
20. Sitzia J. How valid and reliable are patient satisfaction data? An analysis of 195 studies. Int J Qual Health Care 1999;11:319-28. (Pubitemid 29395018)
21. Streiner DL, Norman GR. Health Measurement Scales - A Practical Guide to Their Development and Use. 4th ed. Oxford, UK: Oxford University Press, 2008.
22. Freil M, Lorentzen J, Rasmussen L, et al. Patient-experienced quality assessed in two national surveys (In Danish). Ugeskr Laeger 2005;167:4375-9. (Pubitemid 41703096)
23. Larsson BW, Larsson G. Development of a short form of the Quality from the Patient's Perspective (QPP) questionnaire. J Clin Nurs 2002;11:681-7. (Pubitemid 41697963)
24. Garratt AM, Bjaertnes OA, Krogstad U, et al. The outpatient experiences questionnaire (OPEQ): data quality, reliability, and validity in patients attending 52 Norwegian hospitals. Qual Saf Health Care 2005;14:433-7. (Pubitemid 41820069)
25. Bradley C. Translation of Questionnaire. Handbook of Psychology and Diabetes. Switzerland: Harwood, 1994.
26. Leplege A, Verdier A. The adaption of health status measures: methodological aspects of the translation procedure. In: Schumaker S, Berzon B, eds. International Assessment of Quality of Life: Theory, Translation, Measurement and Analysis. Oxford: Rapid communications, 1995.
27. Hair J, Anderson R, Tatham R, et al. Multivariate Data Analysis with Readings. 4th edn. Upper Saddle River, N.J.: Prenctice-Hall Inc., 1995.
28. Joliffe IT. Principal Component Analysis. 2nd edn. New York: Springer series in statistics, 1986.
29. Jackson JL, Chamberlin J, Kroenke K. Predictors of patient satisfaction. Soc Sci Med 2001;52:609-20.
30. Danielsen K, Garratt AM, Bjertnaes OA, et al. Patient experiences in relation to respondent and health service delivery characteristics: a survey of 26,938 patients attending 62 hospitals throughout Norway. Scand J Public Health 2007;35:70-7. (Pubitemid 46331184)
31. Groenewegen PP, Kerssens JJ, Sixma HJ, et al. What is important in evaluating health care quality? An international comparison of user views. BMC Health Serv Res 2005;5:16.
32. Schoen C, Osborn R, Doty MM, et al. Toward higher-performance health systems: adults' health care experiences in seven countries, 2007. Health Aff (Millwood) 2007;26:W717-34.
33. Letkovicova H, Prasad A, La Vallèe R, et al. The Health Systems Responsiveness Analytical Guidlines for Surveys in the Multi-country Survey Study. Geneva, Switzerland: World Health Organization, 2005.
34. Schoen C, Osborn R, Doty MM, et al. A survey of primary care physicians in eleven countries, 2009: perspectives on care, costs, and experiences. Health Aff (Millwood) 2009;28:W1171-83.
35. Morales LS, Weech-Maldonado R, Elliott MN, et al. Psychometric properties of the Spanish Consumer Assessment of health Plans survey (CAHPS). Hisp J Behav Sci 2003;25:386-409. (Pubitemid 37089329)
36. Delnoij D, ten Asbroek G, Arah O, et al. Made in the USA: the import of American Consumer Assessment of health Plan surveys (CAHPS) into the Dutch social insurance system. Eur J Public Health 2004;14:43.
37. Kerssens JJ, Groenewegen PP, Sixma HJ, et al. Comparison of patient evaluations of health care quality in relation to WHO measures of achievement in 12 European countries. Bull World Health Organ 2004;82:106-14. (Pubitemid 38282058)
38. van der Schee E, Braun B, Calnan M, et al. Public trust in health care: a comparison of Germany, the Netherlands, and England and Wales. Health Policy 2007;81:56-67. (Pubitemid 46343676)
39. Beaton DE, Bombardier C, Guillemin F, et al. Guidelines for the process of cross-cultural adaptation of self-report measures. Spine (Phila Pa 1976) 2000;25:3186-91.
40. Smith PC, Mossialos E, Papanicolas I, et al. Performance Measurement for Health System Improvement. Experiences, Challenges and Prospects. New York: Cambridge University Press, 2009.