Patient surveys-A key to organizational change?

Patient Education and Counseling

Volumn 78, Issue 3, 2010, Pages 394-401

  Riiskjær, Erik ^a   Ammentorp, Jette ^b   Nielsen, Jørn Flohr ^c   Kofoed, Poul Erik ^b  

^a AARHUS UNIVERSITY   (Denmark)

^b UNIVERSITY OF SOUTHERN DENMARK   (Denmark)

^c AARHUS SCHOOL OF BUSINESS   (Denmark)

Author keywords

Change; Customizing surveys; Evaluation; Open ended questions; Patient surveys; Perceived usefulness

Indexed keywords

ARTICLE; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HEALTH SURVEY; HOSPITAL MANAGEMENT; HUMAN; INFORMATION SYSTEM; MAJOR CLINICAL STUDY; ORGANIZATIONAL EFFICIENCY; PATIENT SATISFACTION; PRIORITY JOURNAL; PUBLIC HOSPITAL; QUALITATIVE ANALYSIS; QUANTITATIVE ANALYSIS; VALIDITY;

BENCHMARKING; DATA COLLECTION; DENMARK; EFFICIENCY, ORGANIZATIONAL; HOSPITAL ADMINISTRATION; HOSPITALS; HUMANS; ORGANIZATIONAL INNOVATION; PATIENT SATISFACTION; PERCEPTION; QUALITATIVE RESEARCH; QUALITY OF HEALTH CARE; QUESTIONNAIRES;

EID: 77950353126     PISSN: 07383991     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pec.2009.08.017     Document Type: Article

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