메뉴 건너뛰기




Volumn 57, Issue 6, 2014, Pages 719-728

Business performance and social media: Love or hate?

Author keywords

Business performance; Critical mass; Facebook; Social media; Social networks; Twitter; User generated content

Indexed keywords


EID: 84922449416     PISSN: 00076813     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.bushor.2014.07.005     Document Type: Article
Times cited : (185)

References (47)
  • 3
    • 78149257652 scopus 로고    scopus 로고
    • Social media, reputation risk, and ambient publicity management
    • Aula P. Social media, reputation risk, and ambient publicity management. Strategy and Leadership 2010, 38(6):43-49.
    • (2010) Strategy and Leadership , vol.38 , Issue.6 , pp. 43-49
    • Aula, P.1
  • 4
    • 84896930624 scopus 로고
    • Firm resources and sustained competitive advantage
    • Barney J. Firm resources and sustained competitive advantage. Journal of Management 1991, 17(1):99-120.
    • (1991) Journal of Management , vol.17 , Issue.1 , pp. 99-120
    • Barney, J.1
  • 5
    • 33845582683 scopus 로고    scopus 로고
    • When customers get clever: Managerial approaches to dealing with creative consumers
    • Berthon P.R., Pitt L.F., McCarthy I., Kates S.M. When customers get clever: Managerial approaches to dealing with creative consumers. Business Horizons 2007, 50(1):39-47.
    • (2007) Business Horizons , vol.50 , Issue.1 , pp. 39-47
    • Berthon, P.R.1    Pitt, L.F.2    McCarthy, I.3    Kates, S.M.4
  • 7
    • 33646393510 scopus 로고    scopus 로고
    • Corporate reputation and social performance: The importance of fit
    • Brammer S.J., Pavelin S. Corporate reputation and social performance: The importance of fit. Journal of Management Studies 2006, 43(3):435-455.
    • (2006) Journal of Management Studies , vol.43 , Issue.3 , pp. 435-455
    • Brammer, S.J.1    Pavelin, S.2
  • 8
    • 0000758307 scopus 로고
    • A three-dimensional conceptual model of corporate performance
    • Carroll A.B. A three-dimensional conceptual model of corporate performance. The Academy of Management Review 1979, 4(4):497-505.
    • (1979) The Academy of Management Review , vol.4 , Issue.4 , pp. 497-505
    • Carroll, A.B.1
  • 9
    • 84862835806 scopus 로고    scopus 로고
    • Predicting the present with Google Trends
    • Choi H., Varian H. Predicting the present with Google Trends. Economic Record 2012, 88(S1):2-9.
    • (2012) Economic Record , vol.88 , Issue.S1 , pp. 2-9
    • Choi, H.1    Varian, H.2
  • 10
    • 0040984002 scopus 로고
    • The capabilities of market-driven organizations
    • Day G.S. The capabilities of market-driven organizations. Journal of Marketing 1994, 58(4):37-52.
    • (1994) Journal of Marketing , vol.58 , Issue.4 , pp. 37-52
    • Day, G.S.1
  • 11
    • 79953729044 scopus 로고    scopus 로고
    • UGIS: Understanding the nature of user-generated information systems
    • DesAutels P. UGIS: Understanding the nature of user-generated information systems. Business Horizons 2011, 54(3):185-192.
    • (2011) Business Horizons , vol.54 , Issue.3 , pp. 185-192
    • DesAutels, P.1
  • 12
    • 84922429633 scopus 로고    scopus 로고
    • A world of trouble
    • January 12. Retrieved January 25, 2013
    • The Economist. (2013, January 12). A world of trouble. Retrieved January 25, 2013, from http://www.economist.com/news/business/21569361-which-risks-loom-largest-businesses-2013-world-trouble.
    • (2013)
  • 13
    • 84922465520 scopus 로고    scopus 로고
    • Google hit by weak results. The Wall Street Journal
    • October 19
    • Efrati, A. (2012, October 19). Google hit by weak results. The Wall Street Journal. Retrieved from http://online.wsj.com/article/SB10000872396390443684104578064671358259436.html.
    • (2012)
    • Efrati, A.1
  • 14
    • 33745211430 scopus 로고    scopus 로고
    • Using Web-based search data to predict macroeconomic statistics
    • Ettredge M., Gerdes J., Karuga G. Using Web-based search data to predict macroeconomic statistics. Communications of the ACM 2005, 48(11):87-92.
    • (2005) Communications of the ACM , vol.48 , Issue.11 , pp. 87-92
    • Ettredge, M.1    Gerdes, J.2    Karuga, G.3
  • 15
    • 33947314316 scopus 로고    scopus 로고
    • Corporate social responsibility: Doing well by doing good
    • Falck O., Heblich S. Corporate social responsibility: Doing well by doing good. Business Horizons 2007, 50(3):247-254.
    • (2007) Business Horizons , vol.50 , Issue.3 , pp. 247-254
    • Falck, O.1    Heblich, S.2
  • 16
    • 0002528209 scopus 로고
    • The behavior of stock-market prices
    • Fama E.F. The behavior of stock-market prices. The Journal of Business 1965, 38(1):34-105.
    • (1965) The Journal of Business , vol.38 , Issue.1 , pp. 34-105
    • Fama, E.F.1
  • 17
    • 75949118160 scopus 로고    scopus 로고
    • Corporate social responsibility in the blogosphere
    • Fieseler C., Fleck M., Meckel M. Corporate social responsibility in the blogosphere. Journal of Business Ethics 2010, 91(4):599-614.
    • (2010) Journal of Business Ethics , vol.91 , Issue.4 , pp. 599-614
    • Fieseler, C.1    Fleck, M.2    Meckel, M.3
  • 18
    • 84977704978 scopus 로고
    • New hope for the expectations hypothesis of the term structure of interest rates
    • Froot K.A. New hope for the expectations hypothesis of the term structure of interest rates. The Journal of Finance 1989, 44(2):283-305.
    • (1989) The Journal of Finance , vol.44 , Issue.2 , pp. 283-305
    • Froot, K.A.1
  • 21
    • 79953676846 scopus 로고    scopus 로고
    • We're all connected: The power of the social media ecosystem
    • Hanna R., Rohm A., Crittenden V.L. We're all connected: The power of the social media ecosystem. Business Horizons 2011, 54(3):265-273.
    • (2011) Business Horizons , vol.54 , Issue.3 , pp. 265-273
    • Hanna, R.1    Rohm, A.2    Crittenden, V.L.3
  • 22
    • 38349093266 scopus 로고    scopus 로고
    • The impact of capabilities and prior investments on online channel commitment and performance
    • Hulland J., Wade M., Antia K. The impact of capabilities and prior investments on online channel commitment and performance. Journal of Management Information Systems 2007, 23(4):109-142.
    • (2007) Journal of Management Information Systems , vol.23 , Issue.4 , pp. 109-142
    • Hulland, J.1    Wade, M.2    Antia, K.3
  • 23
    • 5444222313 scopus 로고    scopus 로고
    • Are nonfinancial measures leading indicators of financial performance? An analysis of customer satisfaction
    • Ittner C.D., Larcker D.F. Are nonfinancial measures leading indicators of financial performance? An analysis of customer satisfaction. Journal of Accounting Research 1998, 36(3):1-35.
    • (1998) Journal of Accounting Research , vol.36 , Issue.3 , pp. 1-35
    • Ittner, C.D.1    Larcker, D.F.2
  • 25
    • 71149088987 scopus 로고    scopus 로고
    • Users of the world, unite! The challenges and opportunities of social media
    • Kaplan A.M., Haenlein M. Users of the world, unite! The challenges and opportunities of social media. Business Horizons 2010, 53(1):59-68.
    • (2010) Business Horizons , vol.53 , Issue.1 , pp. 59-68
    • Kaplan, A.M.1    Haenlein, M.2
  • 26
    • 79551630751 scopus 로고    scopus 로고
    • The early bird catches the news: Nine things you should know about micro-blogging
    • Kaplan A.M., Haenlein M. The early bird catches the news: Nine things you should know about micro-blogging. Business Horizons 2011, 54(2):105-113.
    • (2011) Business Horizons , vol.54 , Issue.2 , pp. 105-113
    • Kaplan, A.M.1    Haenlein, M.2
  • 27
    • 79953711711 scopus 로고    scopus 로고
    • Social media? Get serious! Understanding the functional building blocks of social media
    • Kietzmann J.H., Hermkens K., McCarthy I.P., Silvestre B.S. Social media? Get serious! Understanding the functional building blocks of social media. Business Horizons 2011, 54(3):241-251.
    • (2011) Business Horizons , vol.54 , Issue.3 , pp. 241-251
    • Kietzmann, J.H.1    Hermkens, K.2    McCarthy, I.P.3    Silvestre, B.S.4
  • 28
    • 84887353593 scopus 로고    scopus 로고
    • Leading people and leading authentic self through online networking platforms
    • Korzynski P. Leading people and leading authentic self through online networking platforms. Actual Problems of Economics 2012, 2(7):231-242.
    • (2012) Actual Problems of Economics , vol.2 , Issue.7 , pp. 231-242
    • Korzynski, P.1
  • 29
    • 79952193326 scopus 로고    scopus 로고
    • Why people use social networking sites: An empirical study integrating network externalities and motivation theory
    • Lin K.-Y., Lu H.-P. Why people use social networking sites: An empirical study integrating network externalities and motivation theory. Computers in Human Behavior 2011, 27(3):1152-1161.
    • (2011) Computers in Human Behavior , vol.27 , Issue.3 , pp. 1152-1161
    • Lin, K.-Y.1    Lu, H.-P.2
  • 31
    • 0003589471 scopus 로고
    • W.W. Norton & Company, Inc., New York
    • Malkiel A random walk down Wall Street 1973, W.W. Norton & Company, Inc., New York.
    • (1973) A random walk down Wall Street
  • 32
    • 67349268124 scopus 로고    scopus 로고
    • Social media: The new hybrid element of the promotion mix
    • Mangold W.G., Faulds D.J. Social media: The new hybrid element of the promotion mix. Business Horizons 2009, 52(4):357-365.
    • (2009) Business Horizons , vol.52 , Issue.4 , pp. 357-365
    • Mangold, W.G.1    Faulds, D.J.2
  • 33
    • 84922445292 scopus 로고    scopus 로고
    • Small Business Saturday by the numbers
    • November 26. Retrieved September 12, 2013
    • Markowitz, E. (2013, November 26). Small Business Saturday by the numbers. Retrieved September 12, 2013, from http://www.cnbc.com/id/49968762.
    • (2013)
    • Markowitz, E.1
  • 34
    • 75949087171 scopus 로고    scopus 로고
    • The impact of marketing capability, operations capability, and diversification strategy on performance: A resource-based view
    • Nath P., Nachiappan S., Ramanathan R. The impact of marketing capability, operations capability, and diversification strategy on performance: A resource-based view. Industrial Marketing Management 2010, 39(2):317-329.
    • (2010) Industrial Marketing Management , vol.39 , Issue.2 , pp. 317-329
    • Nath, P.1    Nachiappan, S.2    Ramanathan, R.3
  • 36
    • 79953695035 scopus 로고    scopus 로고
    • The new WTP: Willingness to participate
    • Parent M., Plangger K., Bal A. The new WTP: Willingness to participate. Business Horizons 2011, 54(3):219-229.
    • (2011) Business Horizons , vol.54 , Issue.3 , pp. 219-229
    • Parent, M.1    Plangger, K.2    Bal, A.3
  • 39
    • 77956879644 scopus 로고    scopus 로고
    • Performance implications of customer-linking capabilities: Examining the complementary role of customer orientation and CRM technology
    • Rapp A., Trainor K.J., Agnihotri R. Performance implications of customer-linking capabilities: Examining the complementary role of customer orientation and CRM technology. Journal of Business Research 2010, 63(11):1229-1236.
    • (2010) Journal of Business Research , vol.63 , Issue.11 , pp. 1229-1236
    • Rapp, A.1    Trainor, K.J.2    Agnihotri, R.3
  • 41
    • 79958831866 scopus 로고    scopus 로고
    • The political power of social media: Technology, the public sphere, and political change
    • Shirky C. The political power of social media: Technology, the public sphere, and political change. Foreign Affairs 2011, 90(1):28-41.
    • (2011) Foreign Affairs , vol.90 , Issue.1 , pp. 28-41
    • Shirky, C.1
  • 42
    • 84897659806 scopus 로고    scopus 로고
    • Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM
    • Trainor K.J., Andzulis J., Rapp A., Agnihotri R. Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM. Journal of Business Research 2014, 67(6):1201-1208.
    • (2014) Journal of Business Research , vol.67 , Issue.6 , pp. 1201-1208
    • Trainor, K.J.1    Andzulis, J.2    Rapp, A.3    Agnihotri, R.4
  • 43
    • 84922476227 scopus 로고    scopus 로고
    • Why UK shops need a Small Business Saturday
    • June 13. Retrieved September 12, 2013
    • Umunna, C. (2013, June 13). Why UK shops need a Small Business Saturday. Retrieved September 12, 2013, from http://www.telegraph.co.uk/finance/yourbusiness/10118818/Why-UK-shops-need-a-Small-Business-Saturday.html.
    • (2013)
    • Umunna, C.1
  • 44
    • 0000833421 scopus 로고
    • Measurement of business performance in strategy research: A comparison of approaches
    • Venkatraman N., Ramanujam V. Measurement of business performance in strategy research: A comparison of approaches. Academy of Management Review 1986, 11(4):801-814.
    • (1986) Academy of Management Review , vol.11 , Issue.4 , pp. 801-814
    • Venkatraman, N.1    Ramanujam, V.2
  • 46
    • 79953709372 scopus 로고    scopus 로고
    • Social spending: Managing the social media mix
    • Weinberg B.D., Pehlivan E. Social spending: Managing the social media mix. Business Horizons 2011, 54(3):275-282.
    • (2011) Business Horizons , vol.54 , Issue.3 , pp. 275-282
    • Weinberg, B.D.1    Pehlivan, E.2
  • 47
    • 24644525065 scopus 로고    scopus 로고
    • Super Bowl advertising effectiveness: Hollywood finds the games golden
    • Yelkur R., Tomkovick C., Traczyk P. Super Bowl advertising effectiveness: Hollywood finds the games golden. Journal of Advertising Research 2004, 44(1):143-159.
    • (2004) Journal of Advertising Research , vol.44 , Issue.1 , pp. 143-159
    • Yelkur, R.1    Tomkovick, C.2    Traczyk, P.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.