Applying loss aversion to investigate service quality in logistics: A moderating effect of service convenience

International Journal of Operations and Production Management

Volumn 30, Issue 5, 2010, Pages 508-525

  Hsu, Chia Lin ^a   Chen, Mu Chen ^b   Chang, Kuo Chien ^c   Chao, Chuang Min ^d  

^a NATIONAL TAIWAN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

^b NATIONAL CHIAO TUNG UNIVERSITY   (Taiwan)

^c CHIHLEE INSTITUTE OF TECHNOLOGY   (Taiwan)

^d NATIONAL TAIPEI UNIVERSITY OF TECHNOLOGY   (Taiwan)

Author keywords

Customer loyalty; Customer services quality; Delivery services; Distribution management; Loss

Indexed keywords

EID: 77951215626     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/01443571011039605     Document Type: Article

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