Pleasantly plump: Offsetting negative obesity stereotypes for frontline service employees

Journal of Retailing

Volumn 90, Issue 3, 2014, Pages 365-378

  Cowart, Kelly O ^a   Brady, Michael K ^b  

^a GRAND VALLEY STATE UNIVERSITY   (United States)

^b FLORIDA STATE UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Employee; Frontline service; Obesity; Retail strategy; Service quality

Indexed keywords

EID: 84906098098     PISSN: 00224359     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretai.2014.03.003     Document Type: Article

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