메뉴 건너뛰기




Volumn 3, Issue 3, 2014, Pages 176-184

A user satisfaction study of the NHS online prescription prepayment certificate

Author keywords

Benefits; Costs; E prescription; Opportunities; Risks; User satisfaction

Indexed keywords

ARTICLE; COST CONTROL; DECISION SUPPORT SYSTEM; DEMOGRAPHY; EDUCATIONAL STATUS; ELECTRONIC MEDICAL RECORD; ELECTRONIC PRESCRIBING; FUNDING; HEALTH CARE ACCESS; HEALTH CARE COST; HEALTH CARE DELIVERY; HEALTH CARE NEED; HEALTH CARE POLICY; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HEALTH CARE UTILIZATION; HEALTH SERVICE; HOSPITALIZATION; HUMAN; INFORMATION PROCESSING; INTERNET; METHODOLOGY; NATIONAL HEALTH SERVICE; ONLINE SYSTEM; PATIENT ATTITUDE; PATIENT MOBILITY; PATIENT SAFETY; PATIENT SATISFACTION; PRESCRIPTION PREPAYMENT CERTIFICATE; PRIORITY JOURNAL; QUALITATIVE ANALYSIS; QUESTIONNAIRE; REIMBURSEMENT; RISK BENEFIT ANALYSIS; SATISFACTION; STATISTICAL ANALYSIS; UNITED KINGDOM; USER SATISFACTION;

EID: 84904403559     PISSN: 22118837     EISSN: 22118845     Source Type: Journal    
DOI: 10.1016/j.hlpt.2014.05.003     Document Type: Article
Times cited : (8)

References (48)
  • 1
    • 84944592076 scopus 로고    scopus 로고
    • A new cobras framework to evaluate e-government services: a citizen centric perspective
    • In: Tgovernment workshop [Internet]. Available from:; 2011 [cited 2013 November 30].
    • Osman I, Anouze A, Irani Z, Lee H, Balci A, Medeni T, et al. A new cobras framework to evaluate e-government services: a citizen centric perspective. In: Tgovernment workshop [Internet]. Available from:; 2011 [cited 2013 November 30]. http://www.iseing.org/tgovwebsite/tGovWorkshop2011/CRCPDF/tGOV-3/Paper%203.pdf.
    • Osman, I.1    Anouze, A.2    Irani, Z.3    Lee, H.4    Balci, A.5    Medeni, T.6
  • 2
    • 84904407882 scopus 로고    scopus 로고
    • World Health Organisation. [Internet] Available from
    • World Health Organisation. [Internet] Available from: http://www.who.int/topics/ehealth/en/.
  • 3
    • 84906165741 scopus 로고    scopus 로고
    • Evaluating actors and factors associated with healthcare information systems. Evaluating information systems; p. 179-98.
    • Mantzana V, Themistocleous M, Morabito V, Soulioutis K. Evaluating actors and factors associated with healthcare information systems. Evaluating information systems; 2008. p. 179-98.
    • (2008)
    • Mantzana, V.1    Themistocleous, M.2    Morabito, V.3    Soulioutis, K.4
  • 4
    • 34548224106 scopus 로고    scopus 로고
    • Conflicting institutional logics: a national programme for IT in the organisational field of healthcare
    • Currie W.L., Guah M.W. Conflicting institutional logics: a national programme for IT in the organisational field of healthcare. J Inf Technol 2007, 22(3):235-247.
    • (2007) J Inf Technol , vol.22 , Issue.3 , pp. 235-247
    • Currie, W.L.1    Guah, M.W.2
  • 5
    • 57549096747 scopus 로고    scopus 로고
    • Adopting electronic medical records in primary care: lessons learned from health information systems implementation experience in seven countries
    • Ludwick D.A., Doucette J. Adopting electronic medical records in primary care: lessons learned from health information systems implementation experience in seven countries. Int J Med Inform 2009, 78(1):22-31.
    • (2009) Int J Med Inform , vol.78 , Issue.1 , pp. 22-31
    • Ludwick, D.A.1    Doucette, J.2
  • 6
    • 84904407877 scopus 로고    scopus 로고
    • The NPfIT in the NHS in England [Internet]. Available from [cited 2013 January 15].
    • Granger R. The NPfIT in the NHS in England [Internet]. Available from:; 2004 [cited 2013 January 15]. http://www.connectingforhealth.nhs.uk.
    • (2004)
    • Granger, R.1
  • 7
    • 30344432070 scopus 로고    scopus 로고
    • ERP integration in a healthcare environment: a case study
    • Stefanou C., Revanoglou A. ERP integration in a healthcare environment: a case study. J Enterp Inf Manag 2006, 19(1):115-130.
    • (2006) J Enterp Inf Manag , vol.19 , Issue.1 , pp. 115-130
    • Stefanou, C.1    Revanoglou, A.2
  • 8
    • 0036048091 scopus 로고    scopus 로고
    • Wiggins CERP implementation in rural healthcare
    • Trimmer K., Pumphrey D.L. Wiggins CERP implementation in rural healthcare. J Manag Med 2002, 16(2-3):113-132.
    • (2002) J Manag Med , vol.16 , Issue.2-3 , pp. 113-132
    • Trimmer, K.1    Pumphrey, D.L.2
  • 9
    • 0042417052 scopus 로고    scopus 로고
    • Enterprise application integration and complex adaptive systems
    • Sutherland J., Willem J. Enterprise application integration and complex adaptive systems. Commun ACM 2002, 45(10):59-64.
    • (2002) Commun ACM , vol.45 , Issue.10 , pp. 59-64
    • Sutherland, J.1    Willem, J.2
  • 10
    • 84878009601 scopus 로고    scopus 로고
    • Patient and carer experience of obtaining regular prescribed medication for chronic disease in the English National Health Service: a qualitative study
    • Wilson P.M., Kataria N., McNeilly E. Patient and carer experience of obtaining regular prescribed medication for chronic disease in the English National Health Service: a qualitative study. BMC Health Serv Res 2013, 13(1):192.
    • (2013) BMC Health Serv Res , vol.13 , Issue.1 , pp. 192
    • Wilson, P.M.1    Kataria, N.2    McNeilly, E.3
  • 11
    • 79960855593 scopus 로고    scopus 로고
    • Implementation of an e-prescribing service: users' satisfaction and recommendations
    • Shams M.E.H.E.S. Implementation of an e-prescribing service: users' satisfaction and recommendations. Can Pharm J/Rev Pharm Can 2011, 144(4):186-191.
    • (2011) Can Pharm J/Rev Pharm Can , vol.144 , Issue.4 , pp. 186-191
    • Shams, M.E.H.E.S.1
  • 12
    • 0031086735 scopus 로고    scopus 로고
    • Methods of measuring patient satisfaction in health care organizations
    • Ford R.C., Bach S.A., Fottler M.D. Methods of measuring patient satisfaction in health care organizations. Health Care Manag Rev 1997, 22(2):74-89.
    • (1997) Health Care Manag Rev , vol.22 , Issue.2 , pp. 74-89
    • Ford, R.C.1    Bach, S.A.2    Fottler, M.D.3
  • 13
    • 34548427376 scopus 로고    scopus 로고
    • Teaching quality improvement
    • Batalden P., Davidoff F. Teaching quality improvement. J Am Med Assoc 2007, 298(9):1059-1061.
    • (2007) J Am Med Assoc , vol.298 , Issue.9 , pp. 1059-1061
    • Batalden, P.1    Davidoff, F.2
  • 14
    • 69249210992 scopus 로고    scopus 로고
    • Measurement of patient satisfaction with community pharmacy services: a review
    • Panvelkar P.N., Saini B., Armour C. Measurement of patient satisfaction with community pharmacy services: a review. Pharm World Sci 2009, 31(5):525-537.
    • (2009) Pharm World Sci , vol.31 , Issue.5 , pp. 525-537
    • Panvelkar, P.N.1    Saini, B.2    Armour, C.3
  • 15
    • 84904407878 scopus 로고    scopus 로고
    • Saving time, helping patients: a good practice guide to quality repeat prescribing [Internet]. January [cited 2013 November 10].
    • Saving time, helping patients: a good practice guide to quality repeat prescribing [Internet].; 2004 January [cited 2013 November 10]. http://www.npc.nhs.uk/repeat_medication/repeat_prescribing/resources/library_good_practice_guide_repeatprescribingguide_2004.pdf.
    • (2004)
  • 16
    • 84899920751 scopus 로고    scopus 로고
    • COBRA framework to evaluate e-government services: a citizen-centric perspective
    • Osman I.H., Anouze A.L., Irani Z., Al-Ayoubi B., Lee H., Balci A., et al. COBRA framework to evaluate e-government services: a citizen-centric perspective. Gov Inf Q 2014, 31(2):243-256.
    • (2014) Gov Inf Q , vol.31 , Issue.2 , pp. 243-256
    • Osman, I.H.1    Anouze, A.L.2    Irani, Z.3    Al-Ayoubi, B.4    Lee, H.5    Balci, A.6
  • 17
    • 84880624136 scopus 로고    scopus 로고
    • A research proposition for using high definition video in emergency medical services
    • Weerakkody V., Molnar A., Irani Z., El-Haddadeh R. A research proposition for using high definition video in emergency medical services. Health Policy Technol 2013, 2(3):131-138.
    • (2013) Health Policy Technol , vol.2 , Issue.3 , pp. 131-138
    • Weerakkody, V.1    Molnar, A.2    Irani, Z.3    El-Haddadeh, R.4
  • 18
    • 84904407879 scopus 로고    scopus 로고
    • pend on NHS NPfIT of £5.1bn exceeds initial budget, Computer Weekly [Internet];[cited 2013 July 19]. Available from: [last accessed on 01.11.12].
    • Collins T. Spend on NHS NPfIT of £5.1bn exceeds initial budget, Computer Weekly [Internet]; 2009 [cited 2013 July 19]. Available from: [last accessed on 01.11.12]. http://www.computerweekly.com/Articles/2009/04/07/235546/Spend-on-NHS-NPfIT-of-1635.1bn-exceeds-initial-budget.htm.
    • (2009)
    • Collins, T.1
  • 19
    • 0034030572 scopus 로고    scopus 로고
    • Telemedicine can lower costs and improve access
    • Charles B.L. Telemedicine can lower costs and improve access. Healthc Financ Manag 2000, 54(4):66.
    • (2000) Healthc Financ Manag , vol.54 , Issue.4 , pp. 66
    • Charles, B.L.1
  • 20
    • 84877735335 scopus 로고    scopus 로고
    • Randomized controlled clinical trial of virtual house calls for Parkinson disease virtual house calls for Parkinson disease
    • Dorsey E.R., Venkataraman V., Grana M.J., Bull M.T., George B.P., Boyd C.M., et al. Randomized controlled clinical trial of virtual house calls for Parkinson disease virtual house calls for Parkinson disease. JAMA Neurol 2013, 70(5):565-570.
    • (2013) JAMA Neurol , vol.70 , Issue.5 , pp. 565-570
    • Dorsey, E.R.1    Venkataraman, V.2    Grana, M.J.3    Bull, M.T.4    George, B.P.5    Boyd, C.M.6
  • 24
    • 84899058140 scopus 로고    scopus 로고
    • Meeting user needs in national healthcare systems: lessons from early adopter community pharmacists using the electronic prescriptions service
    • Harvey J., Avery A.J., Hibberd R., Barber N. Meeting user needs in national healthcare systems: lessons from early adopter community pharmacists using the electronic prescriptions service. BMC Med Inform Decis Mak 2014, 14:16.
    • (2014) BMC Med Inform Decis Mak , vol.14 , pp. 16
    • Harvey, J.1    Avery, A.J.2    Hibberd, R.3    Barber, N.4
  • 25
    • 84894057688 scopus 로고    scopus 로고
    • Defining key performance indicators for evaluating the use of high definition video-to-video services in eHealth. Artificial intelligence applications and innovations
    • Molnar A, Weerakkody V. Defining key performance indicators for evaluating the use of high definition video-to-video services in eHealth. Artificial intelligence applications and innovations; 2013. p. 452-61.
    • (2013) , pp. 452-461
    • Molnar, A.1    Weerakkody, V.2
  • 26
    • 84894037120 scopus 로고    scopus 로고
    • Tutamen:an integrated personal mobile and adaptable video platform for health and protection. Artificial intelligence applications and innovations
    • Palma D, Goncalves J, Cordeiro L, Simoes P, Monteiro E, Magdalinos P, et al. Tutamen: an integrated personal mobile and adaptable video platform for health and protection. Artificial intelligence applications and innovations; 2013. p. 442-51.
    • (2013) , pp. 442-451
    • Palma, D.1    Goncalves, J.2    Cordeiro, L.3    Simoes, P.4    Monteiro, E.5    Magdalinos, P.6
  • 27
    • 84899968824 scopus 로고    scopus 로고
    • Diffusion of e-health innovations in 'post-conflict' settings: a qualitative study on the personal experiences of health workers
    • Woodward A., Fyfe M., Handuleh J., Patel P., Godman B., Leather A, et al. Diffusion of e-health innovations in 'post-conflict' settings: a qualitative study on the personal experiences of health workers. Hum Resour Health 2014, 12(1). http://dx.doi.org/10.1186/1478-4491-12-22.
    • (2014) Hum Resour Health , vol.12 , Issue.1
    • Woodward, A.1    Fyfe, M.2    Handuleh, J.3    Patel, P.4    Godman, B.5    Leather, A.6
  • 28
    • 84870391175 scopus 로고    scopus 로고
    • Creating an environment for innovative start-ups in healthcare
    • Pinto R., Baracsi M. Creating an environment for innovative start-ups in healthcare. Health Policy Technol 2012, 1(4):187-192.
    • (2012) Health Policy Technol , vol.1 , Issue.4 , pp. 187-192
    • Pinto, R.1    Baracsi, M.2
  • 29
    • 42049098279 scopus 로고    scopus 로고
    • The national programme for information technology - an overview
    • Crompton P. The national programme for information technology - an overview. J Vis Commun Med 2007, 30(2):72-77.
    • (2007) J Vis Commun Med , vol.30 , Issue.2 , pp. 72-77
    • Crompton, P.1
  • 30
    • 84904407874 scopus 로고    scopus 로고
    • National Audit Office. The National Programme for IT in the NHS. London: The Stationary Office; 16 June.
    • National Audit Office. The National Programme for IT in the NHS. London: The Stationary Office; 2004 16 June.
    • (2004)
  • 31
  • 32
    • 84904407875 scopus 로고    scopus 로고
    • NPfIT Review. Major projects authority program assessment review of the National Program for IT. Cabinet Office [Internet]. Available from:[cited 2013 January 3].
    • NPfIT Review. Major projects authority program assessment review of the National Program for IT. Cabinet Office [Internet]. Available from:; 2011 [cited 2013 January 3]. http://www.cabinetoffice.gov.uk/sites/default/files/resources/mpa-review-nhs-it.pdf.
    • (2011)
  • 33
    • 84866418472 scopus 로고    scopus 로고
    • Institutional isomorphism and change: the national programme for IT - 10 years on
    • Currie W.L. Institutional isomorphism and change: the national programme for IT - 10 years on. J Inf Technol 2012, 27(3):236-248.
    • (2012) J Inf Technol , vol.27 , Issue.3 , pp. 236-248
    • Currie, W.L.1
  • 34
    • 77951962990 scopus 로고    scopus 로고
    • Evaluating the governance structure for public sector IT: the UK National Programme in the Health Service. Evaluating information systems
    • Currie WL. Evaluating the governance structure for public sector IT: the UK National Programme in the Health Service. Evaluating information systems; 2012. p. 199-217.
    • (2012) , pp. 199-217
    • Currie, W.L.1
  • 35
    • 84883283763 scopus 로고    scopus 로고
    • E-Prescription across Europe
    • Kierkegaard P. E-Prescription across Europe. Health Technol 2013, 3(3):1-15.
    • (2013) Health Technol , vol.3 , Issue.3 , pp. 1-15
    • Kierkegaard, P.1
  • 36
    • 84904407870 scopus 로고    scopus 로고
    • NHS Connecting for Health (2007). ePrescribing Functional Specification for NHS Trusts
    • NHS Connecting for Health (2007). ePrescribing Functional Specification for NHS Trusts; 2007.
    • (2007)
  • 37
    • 79951644557 scopus 로고    scopus 로고
    • The impact of eHealth on the quality and safety of health care: a systematic overview
    • Black A.D., Car J., Pagliari C., Anandan C., Cresswell K., Bokun T., et al. The impact of eHealth on the quality and safety of health care: a systematic overview. PLoS Med 2011, 8(1):e1000387.
    • (2011) PLoS Med , vol.8 , Issue.1
    • Black, A.D.1    Car, J.2    Pagliari, C.3    Anandan, C.4    Cresswell, K.5    Bokun, T.6
  • 38
    • 84904407871 scopus 로고    scopus 로고
    • An in depth investigation into causes of prescribing errors by foundation trainees in relation to their medical education. General Medical Council (GMC)
    • Dornan T, Ashcroft D, Heathfield H, Lewis P, Miles J, Taylor D, et al. An in depth investigation into causes of prescribing errors by foundation trainees in relation to their medical education. General Medical Council (GMC); 2009.
    • (2009)
    • Dornan, T.1    Ashcroft, D.2    Heathfield, H.3    Lewis, P.4    Miles, J.5    Taylor, D.6
  • 39
    • 58149129750 scopus 로고    scopus 로고
    • Causes of preventable drug-related hospital admissions: a qualitative study
    • Howard R., Avery A., Bissell P. Causes of preventable drug-related hospital admissions: a qualitative study. Qual Saf Health Care 2008, 17(2):109-116.
    • (2008) Qual Saf Health Care , vol.17 , Issue.2 , pp. 109-116
    • Howard, R.1    Avery, A.2    Bissell, P.3
  • 40
    • 84856720108 scopus 로고    scopus 로고
    • Characteristics of patients with primary non-adherence to medications for hypertension, diabetes, and lipid disorders
    • Raebel M., Ellis J., Carroll N., Bayliss E., McGinnis B., Schroeder E., et al. Characteristics of patients with primary non-adherence to medications for hypertension, diabetes, and lipid disorders. J Gen Intern Med 2012, 27(1):57-64.
    • (2012) J Gen Intern Med , vol.27 , Issue.1 , pp. 57-64
    • Raebel, M.1    Ellis, J.2    Carroll, N.3    Bayliss, E.4    McGinnis, B.5    Schroeder, E.6
  • 41
    • 84904407872 scopus 로고    scopus 로고
    • Electronic prescribing in the United Kingdom and in the Netherlands. Prepared for: Agency for Healthcare Research and Quality US Department of Health and Human Services
    • Van Dijk L, De Vries, H, Bell D. Electronic prescribing in the United Kingdom and in the Netherlands. Prepared for: Agency for Healthcare Research and Quality US Department of Health and Human Services; 2011. p. 540.
    • (2011) , pp. 540
    • Van Dijk, L.1    De Vries, H.2    Bell, D.3
  • 42
    • 84904407863 scopus 로고    scopus 로고
    • Understanding E-Prescribing and its hidden benefits [Internet]. Available from:; 2009 May 21 [cited 2013 August 22].
    • Understanding E-Prescribing and its hidden benefits [Internet]. Available from:; 2009 May 21 [cited 2013 August 22]. http://www.jac-pharmacy.co.uk/~jacpharmacy/joomla/index.php/research-a-insight/10-articles/64-understanding-e-prescribing-and-its-hidden-benefits.
  • 43
    • 81055136592 scopus 로고    scopus 로고
    • Receptionist input to quality and safety in repeat prescribing in UK general practice: ethnographic case study
    • Swinglehurst D., Greenhalgh T., Russell J., Myall M. Receptionist input to quality and safety in repeat prescribing in UK general practice: ethnographic case study. Br Med J 2011, 343(7831):d6788.
    • (2011) Br Med J , vol.343 , Issue.7831
    • Swinglehurst, D.1    Greenhalgh, T.2    Russell, J.3    Myall, M.4
  • 44
    • 84904381900 scopus 로고    scopus 로고
    • Prescribing points. NHS Oxfordshire
    • Dandridge J. Prescribing points. NHS Oxfordshire 2005; 14(6):1-5.
    • (2005) , vol.14 , Issue.6 , pp. 1-5
    • Dandridge, J.1
  • 45
    • 84904407864 scopus 로고    scopus 로고
    • Steering Group on Improving the Use of Medicines. Improving the use of medicines for better outcomes and reduced waste. An action plan. London: Department of Health
    • Steering Group on Improving the Use of Medicines. Improving the use of medicines for better outcomes and reduced waste. An action plan. London: Department of Health; 2012.
    • (2012)
  • 47
    • 84905964817 scopus 로고    scopus 로고
    • A user satisfaction study of the London congestion charging e-service. Americas Conference on Information Systems
    • Irani Z, Sivarajah U, Molnar A, Lee H. A user satisfaction study of the London congestion charging e-service. Americas Conference on Information Systems; 2014.
    • (2014)
    • Irani, Z.1    Sivarajah, U.2    Molnar, A.3    Lee, H.4
  • 48
    • 84905992585 scopus 로고    scopus 로고
    • Exploring user satisfaction of the public e-services in the State of Qatar: case of traffic violations e-service provided by the Ministry of Interior. Americas Conference on Information Systems
    • Al-Yafi K, Osman IH, Hindi NM. Exploring user satisfaction of the public e-services in the State of Qatar: case of traffic violations e-service provided by the Ministry of Interior. Americas Conference on Information Systems; 2014.
    • (2014)
    • Al-Yafi, K.1    Osman, I.H.2    Hindi, N.M.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.