Defining key performance indicators for evaluating the use of high definition video-to-video services in eHealth

IFIP Advances in Information and Communication Technology

Volumn 412, Issue , 2013, Pages 452-461

  Molnar, Andreea ^a   Weerakkody, Vishanth ^a  

^a BRUNEL UNIVERSITY   (United Kingdom)

Author keywords

EHealth; Glaucoma; High definition video; KPIs; Tele monitoring

Indexed keywords

EID: 84894057688     PISSN: 18684238     EISSN: None     Source Type: Book Series    
DOI: 10.1007/978-3-642-41142-7_46     Document Type: Conference Paper

References (29)

1. Charles, B.L.: Telemedicine can Lower Costs and Improve Access. Healthcare Financial Management 54(4), 66-69 (2000).
2. Dorsey, E.R., Venkataraman, V., Grana, M.J., Bull, M.T., George, B.P., Boyd, C.M., Beck, C.A., Rajan, B., Seidmann, A., Biglan, K.M.: Randomized Controlled Clinical Trial of "Virtual House Calls" for Parkinson Disease "Virtual House Calls" for Parkinson Disease. JAMA Neurology, 1-6 (2013).
3. Porter, M.E., Teisberg, E.O.: Redefining Health Care: Creating Value-based Competition on Results. Harvard Business School Press, USA (2006).
4. Stefanou, C., Revanoglou, A.: ERP Integration in a Healthcare Environment: A Case Study. Journal of Enterprise Information Management 19(4), 115-130 (2006).
5. Shimizu, S., Okamura, K., Nakashima, N., Kitamura, Y., Torata, N., Yamashita, T.: High-Quality Telemedicine using Digital Video Transport System over Global Research and Education Network. In: Georgi Graschew, G. (ed.) Roelofs TAAdvances in Telemedicine: Technologies, Enabling Factors and Scenarios, pp. 87-110. Intech, Croatia (2011).
6. Stamatelatos, M., Katsikas, G., Makris, P., Alonistioti, N., Antonakis, S., Alonistiotis, D., Theodossiadis, P.: Video-to-video for e-health: Use case, concepts and pilot plan. In: Iliadis, L., Maglogiannis, I., Papadopoulos, H., Karatzas, K., Sioutas, S. (eds.) AIAI 2012 Workshops, Part II. IFIP AICT, vol. 382, pp. 311-321. Springer, Heidelberg (2012).
7. Lenz, R., Kuhn, K.A.: Towards a Continuous Evolution and Adaptation of Information Systems in Healthcare. International Journal of Medical Informatics 73(1), 75-90 (2004).
8. Haughom, J.L.: Implementation of an Electronic Health Record. In: BMJ, p. 343 (2011).
9. Atherton, H., Azeem, M.: An Information Revolution: Time for the NHS to Step up to the Challenge. JRSM 104(6), 228-230 (2011).
10. Cresswell, K., Aziz, S.: The NHS Care Record Service (NHS CRS): Recommendations from the Literature on Successful Implementation and Adoption. Informatics in Primary Care 1(3), 153-160 (2009).
11. Westrup, C.: What's in Information Technology. Asian Institute of Technology, Bangkok (1998).
12. Currie, W.L.: Evaluating the Governance Structure for Public Sector IT: The UK National Programme in the Health Service. Evaluating Information Systems, 199-217 (2012).
13. Lafky, D., Tulu, B., Horan, T.: Information Systems and Health Care X: A User Driven Approach to Personal Health Records. Comm. of the Association for IS 17, 1028-1041 (2006).
14. Menachemi, N., Burke, D.E., Ayers, D.J.: Factors Affecting the Adoption of Telemedicine-A Multiple Adopter Perspective. Journal of Medical Systems 28(6), 617-632 (2004).
15. Hjelm, N.M.: Benefits and Drawbacks of Telemedicine. Journal of Telemedicine and Telecare 11(2), 60-70 (2005).
16. Kassam, F., Yogesan, K., Sogbesan, E., Pasquale, L.R., Damji, K.F.: Teleglaucoma: Improving Access and Efficiency for Glaucoma Care. Middle East African Journal of Ophthalmology 20(2), 142 (2013).
17. Poon, C.C.Y., Wang, M.D., Bonato, P., Fenstermacher, D.A.: Editorial: Special Issue on Health Informatics and Personalized Medicine. IEEE Transactions on Biomedical Engineering 60(1), 143-146 (2013).
18. Tuulonen, A., Ohinmaa, A., Alanko, H.I., Hyytinen, P., Juutinen, A., Toppinen, E.: The Application of Teleophthalmology in Examining Patients with Glaucoma: A Pilot Study. Journal of Glaucoma 8(6), 367-373 (1999).
19. Demartines, N., Mutter, D., Vix, M., Leroy, J., Glatz, D., Rösel, F., Harder, F., Marescaux, J.: Assessment of Telemedicine in Surgical Education and Patient Care. Annals of Surgery 231(2), 282.
20. Bradford, N., Armfield, N.R., Young, J., Ehmer, M., Smith, A.C.: Safety for Home Care: The Use of Internet Video Calls to Double-Check Interventions. Journal of Telemedicine and Telecare 18(8), 434-437 (2012).
21. Chochliouros, I.P.: Description and Thematic Context of the LiveCity Project. In: Conference of Telecommunication, Media and Internet Techno-Economics. Workshop on Network Operators View on Future Networks Landscape: Will it be Cloudy with a Chance of Data Rain, Internet (2012), http://www.ctte-conference.org/files/2011/CTTE_OperatorsWorkshop_Chochliouros_LiveCity.pdf (cited February 4, 2013).
22. Weerakkody, V., El-Haddadeh, R., Chochliouros, I.P., Morris, D.: Utilizing a high definition live video platform to facilitate public service delivery. In: Iliadis, L., Maglogiannis, I., Papadopoulos, H., Karatzas, K., Sioutas, S. (eds.) AIAI 2012 Workshops, Part II. IFIP AICT, vol. 382, pp. 290-299. Springer, Heidelberg (2012).
23. Goel, S., Dwivedi, R., Sherry, A.: Role of Key Stakeholders in Successful E-Governance Programs: Conceptual Framework. In: Proceedings of the Eighteen American Conference on Information Systems, Seattle, Washington, USA, August 9-11 (2012), http://aisel.aisnet.org/amcis2012/proceedings/EGovernment/19/.
24. Myers, M.D., Newman, M.: The Qualitative Interview in IS Research: Examining the Craft. Information and Organization 17(1), 2-26 (2007).
25. Weerakkody, V., Molnar, A., Irani, Z., El-Haddadeh, R.: A Research Proposition for Using High Definition Video in Emergency Medical Services. Health Policy and Technology 2(3), 131-138 (2013), http://dx.doi.org/10.1016/j.hlpt.2013.04.001.
26. Babakus, E., Boller, G.W.: An Empirical Assessment of the SERVQUAL Scale. Journal of Business Research 24(3), 253-268 (1992).
27. Carman, J.M.: Consumer Perceptions of Service Quality: An Assessment of the SERVQUAL Dimensions. Journal of Retailing (1990).
28. Dabholkar, P.A., Thorpe, D.I., Rentz, J.O.: A Measure of Service Quality for Retail Stores: Scale Development and Validation. Journal of the Academy of Marketing Science 24(1), 3-16 (1996).
29. Dagger, T.S., Sweeney, J.C., Johnson, L.W.: A Hierarchical Model of Health Service Quality Scale Development and Investigation of an Integrated Model. Journal of Service Research 10(2), 123-142 (2007).