Patient and carer experience of obtaining regular prescribed medication for chronic disease in the English National Health Service: A qualitative study

BMC Health Services Research

Volumn 13, Issue 1, 2013, Pages

  Wilson, Patricia M ^a   Kataria, Neha ^b   McNeilly, Elaine ^a  

^a UNIVERSITY OF HERTFORDSHIRE   (United Kingdom)

^b PRINCESS ALEXANDRA HOSPITAL NHS TRUST   (United Kingdom)

Author keywords

Chronic disease; Health service delivery; Patient experience; Prescribed medication

Indexed keywords

PRESCRIPTION DRUG;

ADULT; AGED; CHRONIC DISEASE; FEMALE; HEALTH CARE QUALITY; HUMAN; INTERVIEW; MALE; MIDDLE AGED; NATIONAL HEALTH SERVICE; ORGANIZATION AND MANAGEMENT; QUALITATIVE RESEARCH; VERY ELDERLY;

ADULT; AGED; AGED, 80 AND OVER; CHRONIC DISEASE; FEMALE; HUMANS; INTERVIEWS AS TOPIC; MALE; MIDDLE AGED; PRESCRIPTION DRUGS; QUALITATIVE RESEARCH; QUALITY OF HEALTH CARE; STATE MEDICINE;

EID: 84878009601     PISSN: None     EISSN: 14726963     Source Type: Journal    
DOI: 10.1186/1472-6963-13-192     Document Type: Article

References (50)

1. World Health Organization, Preventing Chronic Diseases. A vital investment Geneva: WHO 2005
2. Bloom DE, Cafiero ET, Jané-Llopis E, Abrahams-Gessel S, Bloom LR, Fathima S, Feigl AB, Gaziano T, Mowafi M, Pandya A, The Global Economic Burden of Noncommunicable Diseases. Geneva: World Economic Forum Geneva: World Economic Forum 2011
3. Singh D, Ham C, Improving care for people with long-term conditions Birmingham: NHS Institute for Innovation and Improvement, University of Birmingham HSMC 2006
4. Prescribing for older people. Milton JC, Hill-Smith I, Jackson SHD, BMJ 2008 336 7644 606 609 10.1136/bmj.39503.424653.80 18340075 (Pubitemid 351439519)
5. Department of Health, Long Term Conditions. Compendium of Information London: Department of Health 3 2012
6. Department of Health, High Quality Care for All London: Stationery Office 2008
7. Department of Health, Equity and Excellence: Liberating the NHS London: Department of Health 2010
8. Beishon J, McBride T, Scharaschkin A, Wilkins M, Mooney G, Nahal J, Paul P, Wood D, Shapcott C, Prescribing costs in primary care National Audit Office 2007
9. Avery T, Barber N, Ghaleb M, Franklin BD, Armstrong S, Crowe S, Dhillon S, Freyer A, Howard R, Pezzolesi C, Investigating the prevalence and causes of prescribing errors in general practice London: The General Medical Council: PRACtICe Study 2012
10. Receptionist input to quality and safety in repeat prescribing in UK general practice: ethnographic case study. Swinglehurst D, Greenhalgh T, Russell J, Myall M, Br Med J 2011 343 7831 6788
11. Steering Group on Improving the Use of Medicines, Improving the use of medicines for better outcomes and reduced waste. An Action Plan London: Department of Health 2012
12. Repeat dispensing of prescriptions in community pharmacies: a systematic review of the UK literature. Morecroft CW, Ashcroft DM, Noyce P, Int J Pharm Pract 2006 14 11 19 10.1211/ijpp.14.1.0003
13. Repeat Prescribing: Scale, Problems and Quality Management in Ambulatory Care Patients. De Smet AGM, Dautsenberg M, Drugs 2004 64 16 1779 1800 10.2165/00003495-200464160-00005 15301562 (Pubitemid 39215189)
14. National Prescribing Centre, Saving time, helping patients. A good practice guide to quality repeat prescribing.Liverpool National Prescribing Centre 2004
15. Prescribing Points. Dandridge J, NHS Oxfordshire 2005 14.6 1 5
16. White K, Medicines wastage: how big is the problem? 2009 http://www.addisons.org.uk/comms/media/medicines-wastage.pdf: accessed 23.05.13
17. National Prescribing Centre, Dispensing with Repeats, A practical guide to repeat dispensing Liverpool: National Prescribing Centre 2 2008 1 32
18. The introduction of repeat dispensing for 600 patients in one general practice. Holden J, Brown G, Int J Pharm Pract 2009 17 249 251 10.1211/ijpp.17.04.0009 20217950
19. Repeat prescribing management-a cause for concern? McGavock H, Wilson-Davis K, Connolly JP, Br J Gen Pract 1999 49 442 343 347 10736882 (Pubitemid 29237596)
20. World Health Organization, Adherence to Long-Term Therapies: Evidence for Action Geneva: WHO 2003
21. The economic impact of wasted prescription medication in an outpatient population of older adults. Morgan TM, J Fam Pract 2001 50 9 779 781 11674911 (Pubitemid 32879830)
22. A survey on the extent of medication storage and wastage in urban Iranian households. Zargarzadeh AH, Tavakoli N, Hassanzadeh A, Clin Ther 2005 27 6 970 978 10.1016/S0149-2918(05)00122-0 16117997 (Pubitemid 41583536)
23. Trueman P, Lowson K, Blighe A, Meszaros A, Wright D, Glanville J, Taylor D, Newbold J, Bury M, Barber N, Evaluation of the scale, causes and costs of waste medicines London: York Health Economics Consortium and School of Pharmacy, University of London 2010
24. Storage and wastage of drug products in Jordanian households: a cross-sectional survey. Abushanab AS, Sweileh WM, Wazaify M, Int J Pharm Pract 2013 21 3 185 191 10.1111/j.2042-7174.2012.00250.x 23419074
25. Europe RAND, Ernst & National Evaluation of the Department of Health's Integrated Care Pilots: Young LLP 2012 23723183
26. Kendrick S, Conway M, Increasing emergency admissions among older people in Scotland: a whole systems account NHS Scotland: Information and Statistics Division 2003
27. Patient experience in long-term conditions: revealing invisible perspectives. Wilson P, Prim Health Care Res Dev 2011 12 03 185 186 10.1017/S1463423611000235 21798116
28. A mapping of the evidence on integrated long term condition services. Wilson P, Bunn F, Morgan J, Br J Community Nurs 2009 14 5 202 206 19421084
29. Clinically integrated systems: the future of NHS reform in England? Ham C, Dixon J, Chantler C, Br Med J 2011 342 7800 905
30. Department of Health, Research Governance Framework for Health and Social Care (2nd ed) London: Department of Health 2005
31. Kvale S, An introduction to qualitative research interviewing Thousand Oaks: Sage 1996
32. Analysing qualitative data. Pope C, Ziebland S, Mays N, Br Med J 2000 320 114 116 10.1136/bmj.320.7227.114 (Pubitemid 30173056)
33. Bazeley P, Qualitative Data Analysis with NVivo London: Sage 2007
34. Glaser BG, Strauss AL, The Discovery of Grounded Theory: strategies for qualitative research Chicago: Aldine Publishing Company 1967
35. Puzzles in the Study of Daily Hassles. Lazarus R, J Behav Med 1984 7 4 375 389 10.1007/BF00845271 6520869 (Pubitemid 15187990)
36. Managing Chronic Illness at Home: Three Lines of Work. Corbin J, Strauss A, Qual Sociol 1985 8 3 224 247 10.1007/BF00989485
37. Older people and medication management: from compliance to concordance. McGraw C, Drennan V, Rev Clin Gerontol 2004 14 2 145 153 10.1017/ S0959259804001376 (Pubitemid 40806974)
38. A multi-centre survey among informal carers who manage medication for older care recipients: problems experienced and development of services. Smith F, Francis S-A, Gray N, Denham M, Graffy J, Health Soc Care Community 2003 11 2 138 145 10.1046/j.1365-2524.2003.00415.x 14629216 (Pubitemid 38422689)
39. Kearney AT, The Future of Community Pharmacy in England London: A.T.Kearney 2012
40. UK interventions to control medicines wastage: a critical review. White KG, Int J Pharm Pract 2010 18 3 131 140 20509346
41. Individualisation or standardisation: trends in National Health Service prescription durations in England 1998-2009. Davies JE, Taylor DG, Prim Health Care Res Dev 2013 14 2 164 174 10.1017/S146342361200045X 23031628
42. Some PCTs recommend GPs limit prescriptions to 28 days. O'Dowd A, Brit Med J 2011 342 7803 d2410
43. Addison's Disease Support Group, Reforming prescription charges 2009 http://www.addisons.org.uk/comms/media/gilmore1.pdf: accessed 6.12.12
44. Trends in thyroid hormone prescribing and consumption in the UK. Mitchell A, Hickey B, Hickey J, Pearce S, BMC Publ Health 2009 9 1 132 10.1186/1471-2458-9-132
45. The Health Foundation, Quality improvement training for healthcare professionals London: The Health Foundation 2012
46. Methods of Measuring Patient Satisfaction in Health Care Organizations. Ford RC, Bach SA, Fottler MD, Health Care Manage Rev 1997 22 2 74 89 9258698 (Pubitemid 127455630)
47. Teaching quality improvement: The devil is in the details. Batalden PDF, JAMA 2007 298 9 1059 1061 10.1001/jama.298.9.1059 17785654 (Pubitemid 47360820)
48. Measurement of patient satisfaction with community pharmacy services: a review. Naik Panvelkar P, Saini B, Armour C, Pharm World Sci 2009 31 5 525 537 10.1007/s11096-009-9311-2 19588267
49. The socio-technical organisation of community pharmacies as a factor in the Electronic Prescription Service Release Two implementation: a qualitative study. Harvey J, Avery A, Waring J, Barber N, BMC Health Serv Res 2012 12 1 471 10.1186/1472-6963-12-471 23256484
50. Strauss A, Corbin J, Basics of Qualitative Research. Grounded Theory Procedures and Techniques Newbury Park, California: Sage Publications 1990