Product fit uncertainty in online markets: Nature, effects, and antecedents

Information Systems Research

Volumn 25, Issue 2, 2014, Pages 328-344

  Hong, Yili ^a   Pavlou, Paul A ^b  

^a ARIZONA STATE UNIVERSITY   (United States)

^b TEMPLE UNIVERSITY   (United States)

Author keywords

Expectation confirmation theory; Internet enabled systems; Online markets; Product fit uncertainty; Product quality uncertainty; Product returns

Indexed keywords

ELECTRONIC COMMERCE; ONLINE SYSTEMS; QUALITY CONTROL; WEBSITES;

EXPECTATION CONFIRMATION THEORY; ONLINE MARKETS; PRODUCT FIT UNCERTAINTY; PRODUCT RETURNS; QUALITY UNCERTAINTY;

UNCERTAINTY ANALYSIS;

EID: 84903895408     PISSN: 10477047     EISSN: 15265536     Source Type: Journal    
DOI: 10.1287/isre.2014.0520     Document Type: Article

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