Enabling innovative ability: Knowledge sharing as a mediator

Industrial Management and Data Systems

Volumn 114, Issue 5, 2014, Pages 696-710

  Kuo, Yen Ku ^a   Kuo, Tsung Hsien ^b   Ho, Li An ^c  

^a NATIONAL TAIWAN NORMAL UNIVERSITY   (Taiwan)

^b Securities and Futures Institute   (Taiwan)

^c TAMKANG UNIVERSITY   (Taiwan)

Author keywords

Job satisfaction; Knowledge sharing; Service innovation; Workplace friendship

Indexed keywords

JOB SATISFACTION; PROFESSIONAL ASPECTS; SURVEYS;

DESIGN/METHODOLOGY/APPROACH; ELECTRONIC INFORMATION; EMPIRICAL STUDIES; HUMAN RESOURCE DEVELOPMENT; INNOVATIVE ABILITY; KNOWLEDGE-SHARING; SERVICE INNOVATION; WORKPLACE FRIENDSHIP;

KNOWLEDGE MANAGEMENT;

EID: 84902787321     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/IMDS-10-2013-0434     Document Type: Article

References (65)

1. Albrechta, T. L. and Hall, B. J. (1991), "Facilitating talk about new ideas: the role of personal relationships in organizational innovation", Communication Monographs, Vol. 58 No. 3, 273-288
2. Arnett, D. B., Laverie, D. A. and McLane, C. (2002), "Using job satisfaction and pride as internal-marketing tools", The Cornell Hotel and Restaurant Administration Quarterly, Vol. 43 No. 2, pp. 87-96
3. Bartol, K. M. and Srivastave, A. S. (2002), "Encouraging knowledge sharing: the role of organizational reward systems", Journal of Leadership and Organization Studies, Vol. 9 No. 1, pp. 64-76
4. Berman, E. M., West, J. P., Maurice, W. and Richter, N. (2002), "Workplace relations: friendship patterns and consequences (According to managers)", Public Administration Review, Vol. 62 No. 2, pp. 217-230
5. Bock, G. W., Zmud, R. W., Kim, Y. G. and Lee, J. N. (2005), "Behavioral intention formation in knowledge sharing: examining the roles of extrinsic motivators, social-psychological forces, and organizational climate", MIS quarterly, Vol. 29 No. 1, pp. 87-111
6. Bollen, K. A. (1989), Structural Equation with Latent Variables, JohnWiley & Sons, New York, NY
7. Boyd, N. G. and Taylor, R. R. (1998), "A developmental approach to the examination of friendship in leader-follower relationships", The Leadership Quarterly, Vol. 9 No. 1, pp. 1-25
8. Choi, B., Poon, S. K. and Davis, J. G. (2008), "Effects of knowledge management strategy on organizational performance: a complementarity theory-based approach", Omega, Vol. 36 No. 2, pp. 235-251
9. Chong, A. Y. L., Chan, F. T. S., Ooi, K. B. and Sim, J. J. (2011), "Can Malaysian firms improve organizational/innovation performance via SCM?", Industrial Management & Data Systems, Vol. 111 No. 3, pp. 410-431
10. Davenport, T. H. and Prusak, L. (1998), Working Knowledge: How organization Manage What the Know, Harvard Business School Press, Boston, MA
11. Derrida, J. (1997), Politics of Friendship, Verso, New York, NY
12. de Vries, R. E., van den Hooff, B. and de Ridder, J. A. (2006), "Explaining knowledge sharing the role of team communication styles, job satisfaction, and performance beliefs", Communication Research, Vol. 33 No. 2, pp. 115-135
13. Dieng, R., Corby, O., Gibson, A. and Ribière, M. (1999), "Methods and tools for corporate knowledge management", International Journal of Human-Computer Studies, Vol. 51 No. 3, pp. 567-598
14. Dotan, H. (2007), "Friendship ties at work: origins, evolution and consequences for managerial effectiveness", available at: http://books. google. com. tw/books?idcfpGbYspit4C &printsecfrontcover& dqFriendshipTiesatWork:Origins,Evolutionand ConsequencesforManagerial&hlzh- TW&saX&eiKP1YUvHkB4LykQXp5YG 4AQ&ved0CDEQ6AEwAA#onepage& qFriendship%20Ties%20at%20Work%3A% 20Origins%2C%20Evolution%20and%20Consequences%20for%20Managerial&ffalse (accessed June 20, 2013)
15. Drejer, I. (2004), "Identifying innovation in surveys of services: a Schumpeterian perspective", Research Policy, Vol. 33 No. 3, pp. 551-562
16. Fehr, B. (1996), Friendship Processes, Sage, Thousand Oaks, CA
17. George, J. and Jones, G. (1999), Understanding and Managing Organizational Behaviour, 2nd ed., Addison-Wesley, Reading, MA
18. Grandey, A. A., Chi, N.-W. and Diamond, J. A. (2013), "Show me the money! Do financial rewards for performance enhance or undermine the satisfaction from emotional labor?", Personnel Psychology, Vol. 66 No. 3, pp. 569-612
19. Hamilton, E. A. (2007), "Firm friendship: examining functions and outcomes of workplace friendship among Law Firm Associates", unpublished doctoral dissertation, Boston College, Boston, MA
20. Hipp, C., Tether B, S. and Miles, I. (2000), "The incidence and effects of innovation in services: evidence from Germany", International Journal of Innovation Management, Vol. 4 No. 4, pp. 417-453
21. Ho, C.-T. (2009), "The relationship between knowledge management enablers and performance", Industrial Management & Data Systems, Vol. 109 No. 1, pp. 98-117
22. Ho, L.-A. (2008), "What affects organizational performance?: the linking of learning and knowledge management", Industrial Management & Data Systems, Vol. 108 No. 9, pp. 1234-1254
23. Hou, C. M. and Gee, S. (1993), "National system supporting technical advance in industry: the case of Taiwan", in Nelson, R. R. (Ed.). National Innovation Systems: A Comparative Analysis, Oxford University Press, New York, NY, pp. 84-413
24. Hu, M.-L. M., Horng, J.-S. and Sun, Y.-H. C. (2009), "Hospitality teams: Knowledge sharing and service innovation performance", Tourism Management, Vol. 30 No. 1, pp. 41-50
25. Ibrahim, E. and Dickie, C. (2010), "A nonceptual model of the human resource climate dimensions that influence the development of workplace relationships", Research and Practice in Human Resource Management, Vol. 18 No. 2, pp. 47-60
26. Jackson, D. L., Gillaspy, J. A. Jr and Purc-Stephenson, R. (2009), "Reporting practices in confirmatory factor analysis: An overview and some recommendations", Psychological Methods, Vol. 14 No. 1, pp. 6-23
27. Johne, A. and Storey, C. (1998), "New service development: A review of the literature and annotated bibliography", European journal of Marketing, Vol. 32 Nos 3/4, pp. 184-251
28. Kim, S. and Lee, H. (2006), "The impact of organizational context and information technology on employee knowledge-sharing capabilities", Public Administration Review, Vol. 66 No. 3, pp. 370-384
29. Kim, T. T. and Lee, G. (2013), "Hospitality employee knowledge-sharing behaviors in the relationship between goal orientations and service innovative behavior", International Journal of Hospitality Management, Vol. 34, pp. 324-337, avaliable at: www. sciencedirect. com/science/journal/02784319/34
30. Kline, R. B. (1998), "Software review: software programs for structural equation modeling: Amos, EQS, and LISREL", Journal of Psychoeducational Assessment, Vol. 16 No. 4, pp. 343-364
31. Kuo, Y. F. and Chen, L. S. (2004), "Individual demographic differences and job satisfaction among information technology personnel: An empirical study in Taiwan", International Journal of Management, Vol. 21 No. 2, pp. 221-231
32. Lin, C.-Y. and Kuo, T.-H (2007), "The mediate effect of learning and knowledge on organizational performance", Industrial Management & Data Systems, Vol. 107 No. 7, pp. 1066-1083
33. Lin, C.-Y., Kuo, T.-H., Kuo, Y.-K., Ho, L.-A. and Kuo, Y.-L. (2007), "The KM chain-empirical study of the vital knowledge sourcing links", The Journal of Computer Information Systems, Vol. 48 No. 2, pp. 91-99
34. Lin, C.-P. (2007), "To share or not to share: Modeling tacit knowledge sharing, its mediators and antecedents", Journal of Business Ethics, Vol. 70 No. 4, pp. 411-428
35. Lin, H.-F. (2007a), "Effects of extrinsic and intrinsic motivation on employee knowledge sharing intentions", Journal of Information Science, Vol. 33 No. 2, pp. 135-149
36. Lin, H.-F. (2007b), "Knowledge sharing and firm innovation capability: An empirical study", International Journal of Manpower, Vol. 28 Nos 3/4, pp. 315-332
37. Locke, E. (1976), "The nature and causes of job satisfaction", in Dunnette, M. D. (Ed.), Handbook of Industrial and Organizational Psychology, Rand Mcnally, Chicago, IL, pp. 1297-1349
38. McDermott, C. M. and O'Connor, G. C. (2002), "Managing radical innovation: An overview of emergent strategy issues", Journal of Product Innovation Management, Vol. 19 No. 6, pp. 424-438
39. Nielsen, I. K., Jex, S. M. and Adams, G. A. (2000), "Development and validation of scores on a two-dimensional workplace friendship scale", Educational and Psychological Measurement, Vol. 60 No. 4, pp. 628-643
40. Nonaka, I. (1995), The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation: How Japanese Companies Create the Dynamics of Innovation, Oxford University Press, New York, NY
41. Nonaka, I., Byosiere, P., Borucki, C. C. and Konno, N. (1994), "Organizational knowledge creation theory: A first comprehensive test", International Business Review, Vol. 3 No. 4, pp. 337-351
42. O'Cass, A., Song, M. and Yuan, L. (2013), "Anatomy of service innovation: Introduction to the special issue", Journal of Business Research, Vol. 66 No. 8, pp. 1060-1062
43. Oreg, S., Nevo, O., Metzer, H., Leder, N. and Castro, D. (2009), "Dispositional resistance to change and occupational interests and choices", Journal of Career Assessment, Vol. 17 No. 3, pp. 312-323
44. Perez-Arostegui, M. N., Benitez-Amado, J. and Tamayo-Torres, J. (2012), "Information technologyenabled quality performance: An exploratory study", Industrial Management & Data Systems, Vol. 112 No. 3, pp. 502-518
45. Phusavat, K., Comepa, N., Sitko-Lutek, A. and Ooi, K.-B. (2012), "Intellectual capital: National implications for industrial competitiveness", Industrial Management & Data Systems, Vol. 112 No. 6, pp. 866-890
46. Pierce1, J. L. and Delbecq, A. L. (1976), "Organization structure, individual attitudes and innovation", Academy of Management Review, Vol. 2 No. 1, pp. 27-37
47. Porter, L. W. and Lawler, E. E. (1968), Managerial Attitudes and Performance, RD Irwin, Homewood, IL
48. Quinn, J. B., Anderson, P. and Finkelstein, S. (1996), "Managing professional intellect: making the most of the best", Harvard Business Review, Vol. 74 No. 2, pp. 71-80
49. Robbins, S. P. and Judge, T. A. (2007), Organizational Behavior, 12th ed., Pearson Prentice Hall, Upper Saddle River, NJ
50. Senge, P. M. (1997), "The fifth discipline", Measuring Business Excellence, Vol. 1 No. 3, pp. 46-51
51. Shiptona, H. J., Westa, M. A., Parkesa, C. L., Dawsona, J. F. and Pattersonb, M. G. (2006), "When promoting positive feelings pays: aggregate job satisfaction, work design features, and innovation in manufacturing organizations", European Journal of Work and Organizational Psychology, Vol. 15 No. 4, pp. 404-430
52. Sias, P. M., Smith, G. and Avdeyeva, T. (2003), "Sex and sex composition differences and similarities in peer workplace friendship development", Communication Studies, Vol. 54 No. 3, pp. 322-340
53. Sirca, N. T., Babnik, K. and Breznik, K. (2013), "Towards organisational performance: understanding human resource management climate", Industrial Management & Data Systems, Vol. 113 No. 3, pp. 367-384
54. Song, S. (2005), "Workplace friendship and its impact on employees' positive work attitudes: A comparative study of Seoul City and New Jersey State government public officials", unpublished doctoral dissertation, Rutgers, The State University of New Jersey, Newark, NJ
55. Stock, G. N., Greis, N. P. and Fischer, W. A. (2002), "Firm size and dynamic technological innovation", Technovation, Vol. 22 No. 9, pp. 537-549
56. Sündermann, O., Onwumere, J., Bebbington, P. and Kuipers, E. (2013), "Social networks and support in early psychosis: potential mechanisms", Epidemiology and Psychiatric Sciences, Vol. 22 No. 2, pp. 147-150
57. Tax, S. S. and Stuart, I. (1997), "Designing and implementing new services: The challenges of integrating service systems", Journal of Retailing, Vol. 73 No. 1, pp. 105-134
58. Torkzadeh, G., Koufteros, X. and Pflughoeft, K. (2003), "Confirmatory analysis of computer self-efficacy", Structural Equation Modeling, Vol. 10 No. 2, pp. 263-275
59. Van Riel, A. C., Lemmink, J. and Ouwersloot, H. (2004), "High-technology service innovation success: A decision-making perspective", Journal of Product Innovation Management, Vol. 21 No. 5, pp. 348-359
60. Vang, J. and Zellner, C. (2005), "Introduction: innovation in services", Industry & Innovation, Vol. 12 No. 2, pp. 147-152
61. Weiss, D. J., Dawis, R. V., England, G. W. and Lofquist, L. H. (1967), "Manual for the Minnesota Satisfaction Questionnaire", available at: www. psych. umn. edu/psylabs/vpr/pdf-files/Monograph%20XXII%20- %20Manual%20for%20the%20MN%20Satisfaction%20 Questionnaire. pdf (accessed April 10, 2013)
62. Wood, S., Van Veldhoven, M., Croon, M. and de Menezes, L. M. (2012), "Enriched job design, high involvement management and organizational performance: The mediating roles of job satisfaction and well-being", Human Relations, Vol. 65 No. 4, pp. 419-445
63. Wright, P. H. (1978), "Toward a theory of friendship based on a conception of self", Human Communication Research, Vol. 4 No. 3, pp. 196-207
64. Xerri, M. (2013), "Workplace relationships and the innovative behaviour of nursing employees: A social exchange perspective", Asia Pacific Journal of Human Resources, Vol. 51 No. 1, pp. 103-123
65. Ziegler, R., Hagen, B. and Diehl, M. (2012), "Relationship between job satisfaction and job performance: Job ambivalence as a moderator", Journal of Applied Social Psychology, Vol. 42 No. 8, pp. 2019-2040.