Is that a bot running the social media feed? Testing the differences in perceptions of communication quality for a human agent and a bot agent on Twitter

Computers in Human Behavior

Volumn 33, Issue , 2014, Pages 372-376

  Edwards, Chad ^a   Edwards, Autumn ^a   Spence, Patric R ^b   Shelton, Ashleigh K ^c  

^a WESTERN MICHIGAN UNIVERSITY   (United States)

^b UNIVERSITY OF KENTUCKY   (United States)

^c UNIVERSITY OF MASSACHUSETTS BOSTON   (United States)

Author keywords

Attraction; Bot; CASA; Communication competence; Credibility; Twitter

Indexed keywords

ATTRACTION; BOT; CASA; CREDIBILITY; TWITTER;

COMMUNICATION;

SOCIAL NETWORKING (ONLINE);

EID: 84900620588     PISSN: 07475632     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.chb.2013.08.013     Document Type: Article

References (38)

1. J.N. Bailenson, J. Blascovich, A.C. Beall, and J.M. Loomis Equilibrium theory revisited: Mutual gaze and personal space in virtual environments Presence Teleoperators & Virtual Environments 10 2001 583 598 (Pubitemid 33580002)
2. G.A. Barnett Encyclopedia of social networks 2011 Sage Publications Thousand Oaks, CA
3. Y. Boshmaf, I. Muslukhov, K. Beznosov, and M. Ripeanu Design and analysis of a social botnet Computer Networks 2012 10.1016/j.comnet.2012.06.006
4. M. Brann, C. Edwards, and S. Myers Perceived instructor credibility and teaching philosophy Communication Research Reports 22 2005 217 226
5. S. Brave, C. Nass, and K. Hutchinson Computers that care: Investigating the effects of orientation of emotion exhibited by an embodied computer agent International Journal of Human-Computer Studies 62 2005 161 178 (Pubitemid 40206241)
6. Z. Chu, S. Gianvecchio, J. Wang, and S. Jajodia Who is tweeting on Twitter: Human, bot, or cyborg? In Proceedings of the 26th Annual Computer Security Applications Conference 1 2010 21 30
7. J. Donath, and d. boyd Public displays of connection BT Technology Journal 22 2004 71 82
8. C. Edwards, P.R. Spence, G.J. Gentile, America Edwards, and Autumn Edwards How much Klout do you have a test of system generated cues n source credibility Computers in Human Behavior 2013
9. R.E. Ferdig, and P. Mishra Emotional responses to computers: Experiences in unfairness, anger, and spite Journal of Educational Multimedia and Hypermedia 13 2004 143 161
10. A.J. Flanagin, and M.J. Metzger Perceptions of internet information credibility Journalism and Mass Communication Quarterly 77 2000 515 540
11. Ha, S., Ahn, J. (2011). Why are you sharing others' Tweets? The impact of argument quality and source credibility on information sharing behavior. In Proceedings of the International Conference on Information Systems (ICIS 2011).
12. C. Haas, and S.T. Wearden E-credibility: Building common ground in web environments L1 Educational Studies in Language and Literature 3 2003 169 184
13. T. Hwang, I. Pearce, and M. Nanis Socialbots: Voices from the fronts. Interactions 2012 pp. 38-45
14. K.A. Johnson The effect of Twitter posts on students' perceptions of instructor credibility Learning, Media, & Technology 36 2011 21 38 10.1080/17439884.2010.534798
15. P. Karr-Wisniewski, and M. Prietula CASA, WASA, and the dimensions of us Computers in Human Behavior 26 2010 1761 1771
16. Y. Kim, and S.S. Sundar Anthropomorphism of computers: Is it mindful or mindless? Computers in Human Behavior 28 2012 241 250
17. E.J. Lee The more humanlike, the better? How speech type and users' cognitive style affect social responses to computers Computers in Human Behavior 26 2010 665 672
18. K.M. Lee, N. Park, and H. Song Can a robot be perceived as a developing creature? Human Communication Research 31 2005 538 563
19. J.Y. Lee, and S.S. Sundar To tweet or to retweet? That is the question for health professional on Twitter Health Communication 28 5 2012 509 524 10.1080/10410236.2012.700391
20. J.A. McArthur, and K. Bostedo-Conway Exploring the relationship between student-instructor interaction on Twitter and student perceptions of teacher behaviors International Journal of Teaching and Learning in Higher Education 23 3 2012 286 292
21. J.C. McCroskey, and T.A. McCain The measurement of interpersonal attraction Speech Monographs 41 1974 261 266
22. J.C. McCroskey, and J.J. Teven Goodwill: A reexamination of the construct and its measurement Communication Monographs 66 1999 90 103
23. M.J. Metzger, A.J. Flanagan, K. Eyal, D.R. Lemus, and R.M. McCann Credibility in the 21st century: Integrating perspectives on source, message, and media credibility in the contemporary media environment P. Kalbfleisch, Communication yearbook 27 2003 Lawrence Erlbaum Mahwah, NJ 293 335
24. Morris, M. R., Counts, S., Roseway, A., Hoff, A., & Schwarz, J. (2012). Tweeting is believing? Understanding microblog credibility perceptions. In Proceedings of the ACM 2012 conference on Computer Supported Cooperative, Work (CSCW2012), 2012. pp.441-450.
25. C. Nass, B.J. Fogg, and Y. Moon Can computers be teammates? International Journal of Human-Computer Studies 45 1996 669 678 (Pubitemid 126374567)
26. C. Nass, and Y. Moon Machines and mindlessness: Social responses to computers Journal of Social Issues 56 2000 81 103 (Pubitemid 30442265)
27. B. Reeves, and C. Nass Media equation: How people treat computers, television, and new media like real people and places 1996 Cambridge University Press New York
28. D.B. Shank Are computers good or bad for business? How mediated customer-computer interaction alters emotions, impressions, and patronage toward organizations Computers in Human Behavior 29 2013 715 725 10.1016/j.chb.2012. 11.006
29. B.G. Southwell, and M.C. Yzer When (and why) interpersonal talk matters for campaigns Communication Theory 19 2009 1 8
30. P.R. Spence, K.A. Lachlan, S.A. Spates, and X. Lin Intercultural differences in responses to health messages on social media from spokespeople with varying levels of ethnic identity Computers in Human Behavior 29 3 2013 1255 1259 10.1016/j.chb.2012.12.013
31. P.R. Spence, K.A. Lachlan, D. Westerman, and S.A. Spates Where the gates matter less: Ethnicity and perceived source credibility in social media health messages Howard Journal of Communications 24 1 2013 1 16 10.1080/10646175.2013. 748593
32. B.H. Spitzberg Preliminary development of a model and measure of computer-mediated communication (CMC) competence Journal of Computer-Mediated Communication 11 2 2006
33. O. Thomas How Twitter knows so much about you before you've even signed up Business Insider 2013
34. Wagner, C., Mitter, S., Körner, C., & Strohmaier, M. (2012). When social bots attack: Modeling susceptibility of users in online social networks. In proceedings of the www'12 workshop on 'making sense of microposts' (MSM2012).
35. Westerman, D.K., Spence, P.R., & Van Der Heide, B. Social media as an information source: Recency of updates and credibility of information. Journal of Computer Mediated Communication (in press).
36. D.W. Westerman, P.R. Spence, and B. Van Der Heide A social network as information: The effect of system generated reports of connectedness on credibility and health care information on twitter Computers in Human Behavior 28 2012 199 206
37. S. Zhao Toward a taxonomy of copresence Presence: Teleoperators & Virtual Environments 12 5 2003 445 455 (Pubitemid 38137119)
38. Zhao, D., & Rosson, M.B. (2009). How and why people Twitter: The role that micro-blogging plays in informal communication at work. In Proceedings of the SIGCHI International Conference on Supporting Group, Work (ACM2009),2009. pp. 243-252.