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Volumn 29, Issue 3, 2013, Pages 715-725

Are computers good or bad for business? How mediated customer-computer interaction alters emotions, impressions, and patronage toward organizations

Author keywords

Computer mediation; Computers are social actors; Customers; Emotion; Human computer interaction; Organizations

Indexed keywords

COMPUTERS ARE SOCIAL ACTORS; CUSTOMERS; EMOTION; HIGH QUALITY; HIGH-QUALITY PRODUCTS; HUMAN-HUMAN INTERACTIONS; IN-CONTROL; STATISTICAL INTERACTION;

EID: 84872455270     PISSN: 07475632     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.chb.2012.11.006     Document Type: Article
Times cited : (35)

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