메뉴 건너뛰기




Volumn , Issue , 2005, Pages 1-283

Business process improvement through e-collaboration: Knowledge sharing through the use of virtual groups

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84898299928     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4018/978-1-59140-357-9     Document Type: Book
Times cited : (24)

References (273)
  • 1
    • 84898316208 scopus 로고    scopus 로고
    • Do US firms spend too much on information technology?
    • April 3
    • Alster, N. (1997, April 3). Do US firms spend too much on information technology? Investor's Business Daily.
    • (1997) Investor's Business Daily
    • Alster, N.1
  • 8
    • 0004245793 scopus 로고
    • Cambridge, MA: Cambridge University Press
    • Bartlett, F.C. (1932). Remembering. Cambridge, MA: Cambridge University Press.
    • (1932) Remembering
    • Bartlett, F.C.1
  • 9
    • 84898280573 scopus 로고    scopus 로고
    • [Electronic version]. (washingtonpost.com). Retrieved from
    • Bartlett, M. (2001). Good e-mail communication requires hard work. [Electronic version]. (washingtonpost.com). Retrieved from http://www.newsbytes.com/news/01/168549.html
    • (2001) Good E-mail Communication Requires Hard Work
    • Bartlett, M.1
  • 12
    • 0002980147 scopus 로고    scopus 로고
    • Enabling a successful e-business strategy requires a detailed business process map
    • Biggs, M. (2000). Enabling a successful e-business strategy requires a detailed business process map. InfoWorld, 22(10).
    • (2000) InfoWorld , vol.22 , Issue.10
    • Biggs, M.1
  • 14
    • 84898273634 scopus 로고
    • Perspective making and perspective taking in communities of knowing
    • Boland Jr., R.J., & Tenkasi, R.V. (1995). Perspective making and perspective taking in communities of knowing. Organization Science, 6(4).
    • (1995) Organization Science , vol.6 , Issue.4
    • Boland, R.J.1    Tenkasi, R.V.2
  • 19
    • 0001075720 scopus 로고    scopus 로고
    • Discourse analysis: Method and application in the study of information
    • Budd, J.M., & Raber, D. (1996). Discourse analysis: Method and application in the study of information. Information Processing & Management, 32(2).
    • (1996) Information Processing & Management , vol.32 , Issue.2
    • Budd, J.M.1    Raber, D.2
  • 21
    • 0013304224 scopus 로고    scopus 로고
    • How much bandwidth is enough? A longitudinal examination, of media characteristics and group outcomes
    • Burke, K., & Chidambaram, L. (1999). How much bandwidth is enough? A longitudinal examination, of media characteristics and group outcomes. MIS Quarterly, 23(4).
    • (1999) MIS Quarterly , vol.23 , Issue.4
    • Burke, K.1    Chidambaram, L.2
  • 23
    • 0030149933 scopus 로고    scopus 로고
    • Commonalities in reengineered business processes: Models and issues
    • Buzacott, J.A. (1996). Commonalities in reengineered business processes: Models and issues. Management Science, 42(5).
    • (1996) Management Science , vol.42 , Issue.5
    • Buzacott, J.A.1
  • 24
    • 84898186302 scopus 로고
    • June 20, Missteps, miscues. InformationWEEK
    • Caldwell, B. (1994, June 20). Missteps, miscues. InformationWEEK.
    • (1994)
    • Caldwell, B.1
  • 26
    • 0002313777 scopus 로고
    • The process-performance paradox in expert judgment
    • In K.A. Ericsson, & J. Smith (Eds.), Cambridge, MA: Cambridge University Press
    • Camerer, C.F., Johnson, E.J. (1991). The process-performance paradox in expert judgment. In K.A. Ericsson, & J. Smith (Eds.), Toward a General Theory of Expertise. Cambridge, MA: Cambridge University Press.
    • (1991) Toward a General Theory of Expertise
    • Camerer, C.F.1    Johnson, E.J.2
  • 27
    • 0033241819 scopus 로고    scopus 로고
    • Channel expansion theory and the experiential nature of media richness perceptions
    • Carlson, J.R., & Zmud, R.W. (1999). Channel expansion theory and the experiential nature of media richness perceptions. Academy of Management Journal, 42(2).
    • (1999) Academy of Management Journal , vol.42 , Issue.2
    • Carlson, J.R.1    Zmud, R.W.2
  • 28
    • 0346095640 scopus 로고
    • Business reengineering at CIGNA Corporation: Experiences and lessons learned from the first five years
    • Caron, J.R., Jarvenpaa, S.L., & Stoddard, D.B. (1994). Business reengineering at CIGNA Corporation: Experiences and lessons learned from the first five years. MIS Quarterly, 18(3).
    • (1994) MIS Quarterly , vol.18 , Issue.3
    • Caron, J.R.1    Jarvenpaa, S.L.2    Stoddard, D.B.3
  • 30
    • 0038445584 scopus 로고    scopus 로고
    • IT? Does it matter?
    • Carr, N.G. (2003a). IT? Does it matter? Network Magazine, 18(7).
    • (2003) Network Magazine , vol.18 , Issue.7
    • Carr, N.G.1
  • 33
    • 84870187749 scopus 로고
    • CHE, March, Chief Executive
    • CHE (1995, March). The learning organization. Chief Executive.
    • (1995) The Learning Organization
  • 38
    • 0002619406 scopus 로고    scopus 로고
    • Top managers and TQM success: One more look after all these years
    • Choi, T.Y., & Behling, O.C. (1997). Top managers and TQM success: One more look after all these years. The Academy of Management Executive, 11(1).
    • (1997) The Academy of Management Executive , vol.11 , Issue.1
    • Choi, T.Y.1    Behling, O.C.2
  • 39
    • 84990617905 scopus 로고
    • Bringing Japanese continuous improvement approaches to U.S. manufacturing: The roles of process orientation and communications
    • Choi, T.Y., & Liker, J.K. (1995). Bringing Japanese continuous improvement approaches to U.S. manufacturing: The roles of process orientation and communications. Decision Sciences, 26(5).
    • (1995) Decision Sciences , vol.26 , Issue.5
    • Choi, T.Y.1    Liker, J.K.2
  • 41
    • 0001777318 scopus 로고
    • Identifying sources of reengineering failures: A study of the behavioral factors contributing to reengineering risks
    • Clemons, E.K., Thatcher, M.E., & Row, M.C. (1995). Identifying sources of reengineering failures: A study of the behavioral factors contributing to reengineering risks. Journal of Management Information Systems, 12(2).
    • (1995) Journal of Management Information Systems , vol.12 , Issue.2
    • Clemons, E.K.1    Thatcher, M.E.2    Row, M.C.3
  • 45
    • 0001229241 scopus 로고
    • Organizational information requirements, media richness and structural design
    • Daft, R.L., & Lengel, R.H. (1986). Organizational information requirements, media richness and structural design. Management Science, 32(5).
    • (1986) Management Science , vol.32 , Issue.5
    • Daft, R.L.1    Lengel, R.H.2
  • 46
    • 55249120307 scopus 로고
    • Message equivocality, media selection, and manager performance: Implications for information systems
    • Daft, R.L., Lengel, R.H., & Trevino, L.K. (1987). Message equivocality, media selection, and manager performance: Implications for information systems. MIS Quarterly, 11(3).
    • (1987) MIS Quarterly , vol.11 , Issue.3
    • Daft, R.L.1    Lengel, R.H.2    Trevino, L.K.3
  • 49
    • 0002243205 scopus 로고
    • Need radical innovation and continuous improvement? Integrate process re-engineering and total quality management
    • Davenport, T.H. (1993a). Need radical innovation and continuous improvement? Integrate process re-engineering and total quality management. Planning Review, 21(3).
    • (1993) Planning Review , vol.21 , Issue.3
    • Davenport, T.H.1
  • 54
    • 53349116885 scopus 로고
    • Reengineering: Business change of mythic proportions?
    • Davenport, T.H., & Stoddard, D.B. (1994). Reengineering: Business change of mythic proportions? MIS Quarterly, 18(2).
    • (1994) MIS Quarterly , vol.18 , Issue.2
    • Davenport, T.H.1    Stoddard, D.B.2
  • 62
    • 0003964033 scopus 로고
    • Cambridge, MA: MIT, Center for Advanced Engineering Study
    • Deming, W.E. (1986). Out of the crisis. Cambridge, MA: MIT, Center for Advanced Engineering Study.
    • (1986) Out of the Crisis
    • Deming, W.E.1
  • 67
    • 0032131159 scopus 로고    scopus 로고
    • International dimensions of the productivity paradox
    • Dewan, S., & Kraemer, K.L. (1998). International dimensions of the productivity paradox. Communications of the ACM, 41(8).
    • (1998) Communications of the ACM , vol.41 , Issue.8
    • Dewan, S.1    Kraemer, K.L.2
  • 68
    • 0006916659 scopus 로고
    • [Research Report]. Palmerston North, New Zealand: Department of Executive Education, Massey University
    • Dingle, M.E. (1994) Business process reengineering: A New Zealand perspective. [Research Report]. Palmerston North, New Zealand: Department of Executive Education, Massey University.
    • (1994) Business Process Reengineering: A New Zealand Perspective
    • Dingle, M.E.1
  • 70
    • 71149116783 scopus 로고
    • The impact of information technology investment announcements on the market value of the firm
    • Dos Santos, B.L., Peffers, K., & Mauer, D.C. (1993). The impact of information technology investment announcements on the market value of the firm. Information Systems Research, 4(1).
    • (1993) Information Systems Research , vol.4 , Issue.1
    • Dos Santos, B.L.1    Peffers, K.2    Mauer, D.C.3
  • 73
    • 84898160956 scopus 로고
    • February, Executive Excellence
    • Drucker, P.F. (1995, February). Rethinking work. Executive Excellence.
    • (1995) Rethinking Work
    • Drucker, P.F.1
  • 75
    • 0030528726 scopus 로고    scopus 로고
    • Division of labour and the design of systems for computer support for cooperative work
    • Eason, K. (1996). Division of labour and the design of systems for computer support for cooperative work. Journal of Information Technology, 11(1).
    • (1996) Journal of Information Technology , vol.11 , Issue.1
    • Eason, K.1
  • 77
    • 0010459782 scopus 로고
    • On the difficulty of learning from experience
    • In H.P. Sims, Jr., & D.A. Gioia (Eds.), San Francisco: Jossey-Bass
    • Feldman, J. (1986) On the difficulty of learning from experience. In H.P. Sims, Jr., & D.A. Gioia (Eds.), The Thinking Organization. San Francisco: Jossey-Bass.
    • (1986) The Thinking Organization
    • Feldman, J.1
  • 83
    • 84898190880 scopus 로고
    • August 8, The Wall Street Journal
    • Geyelin, M. (1994, August 8). Doomsday device. The Wall Street Journal.
    • (1994) Doomsday Device
    • Geyelin, M.1
  • 84
    • 0037447216 scopus 로고    scopus 로고
    • Topology and graph theory applied to cortical anatomy may help explain working memory capacity for three or four simultaneous items
    • Glassman, R.B. (2003). Topology and graph theory applied to cortical anatomy may help explain working memory capacity for three or four simultaneous items. Brain Research Bulletin, 60(1).
    • (2003) Brain Research Bulletin , vol.60 , Issue.1
    • Glassman, R.B.1
  • 92
    • 0027940858 scopus 로고
    • Groupware and social dynamics: Eight challenges for developers
    • Grudin, J. (1994). Groupware and social dynamics: Eight challenges for developers. Communications of the ACM, 37(1).
    • (1994) Communications of the ACM , vol.37 , Issue.1
    • Grudin, J.1
  • 93
    • 0001788926 scopus 로고
    • CSCW: History and focus
    • Grudin, J. (1994a). CSCW: History and focus. IEEE Computer, 27(5).
    • (1994) IEEE Computer , vol.27 , Issue.5
    • Grudin, J.1
  • 95
    • 0002518767 scopus 로고
    • Investment in technology - The service sector sinkhole?
    • Winter
    • Hackett, P. (1990, Winter). Investment in technology - The service sector sinkhole? Sloan Management Review.
    • (1990) Sloan Management Review
    • Hackett, P.1
  • 97
    • 0001167750 scopus 로고
    • Reengineering work: Don't automate, obliterate
    • July-August
    • Hammer, M. (1990, July-August). Reengineering work: Don't automate, obliterate. Harvard Business Review.
    • (1990) Harvard Business Review
    • Hammer, M.1
  • 99
    • 0001347537 scopus 로고    scopus 로고
    • Reengineering redux
    • Hammer, M. (2000). Reengineering redux. CIO Magazine, 13(10).
    • (2000) CIO Magazine , vol.13 , Issue.10
    • Hammer, M.1
  • 106
    • 0039369474 scopus 로고    scopus 로고
    • The use of knowledge in society
    • In P.S. Myers (Ed.), Boston: Butterworth-Heinemann
    • Hayek, F.A. (1996). The use of knowledge in society. In P.S. Myers (Ed.), Knowledge management and organizational design. Boston: Butterworth-Heinemann.
    • (1996) Knowledge Management and Organizational Design
    • Hayek, F.A.1
  • 107
    • 0031232717 scopus 로고    scopus 로고
    • Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards
    • Hendricks, K.B., & Singhal, V.R. (1997). Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards. Management Science, 43(9).
    • (1997) Management Science , vol.43 , Issue.9
    • Hendricks, K.B.1    Singhal, V.R.2
  • 109
    • 1542658067 scopus 로고
    • Controlled experiments with computerized conferencing: Results of a pilot study
    • Hiltz, S.R. (1978). Controlled experiments with computerized conferencing: Results of a pilot study. Bulletin of the American Society for Information Science, 4(5).
    • (1978) Bulletin of the American Society For Information Science , vol.4 , Issue.5
    • Hiltz, S.R.1
  • 112
    • 0002950051 scopus 로고
    • Symbolic connectionism: Toward third-generation theories of expertise
    • In K.A. Ericsson, & J. Smith (Eds.), Cambridge, MA: Cambridge University Press
    • Holyoak, K.J. (1991). Symbolic connectionism: Toward third-generation theories of expertise. In K.A. Ericsson, & J. Smith (Eds.), Toward a general theory of expertise. Cambridge, MA: Cambridge University Press.
    • (1991) Toward a General Theory of Expertise
    • Holyoak, K.J.1
  • 114
    • 84898395892 scopus 로고    scopus 로고
    • A comparative analysis of traditional cognitivistic and autopoietic systems theory perspectives of orthodox problem-solving/ decision-making approaches
    • Atlanta, GA
    • Hurtado, P.S. (1998). A comparative analysis of traditional cognitivistic and autopoietic systems theory perspectives of orthodox problem-solving/ decision-making approaches. Proceedings of the Decision Sciences Institute Conference, Atlanta, GA.
    • (1998) Proceedings of the Decision Sciences Institute Conference
    • Hurtado, P.S.1
  • 117
    • 84985773795 scopus 로고
    • Decision making in an automated environment: The effects of anonymity and proximity with a group decision support system
    • Jessup, L.M., & Tansik, D.A. (1991). Decision making in an automated environment: The effects of anonymity and proximity with a group decision support system. Decision Sciences, 22(2).
    • (1991) Decision Sciences , vol.22 , Issue.2
    • Jessup, L.M.1    Tansik, D.A.2
  • 122
    • 0012692974 scopus 로고    scopus 로고
    • Beneath the surface of organizational processes: A social representation framework for business process redesign
    • Katzenstein, G., & Lerch, F.J. (2000). Beneath the surface of organizational processes: A social representation framework for business process redesign. ACM Transactions on Information Systems, 18(4).
    • (2000) ACM Transactions On Information Systems , vol.18 , Issue.4
    • Katzenstein, G.1    Lerch, F.J.2
  • 126
    • 0031347541 scopus 로고    scopus 로고
    • Fostering interdepartmental knowledge communication through groupware: A process improvement perspective
    • New York
    • Kock, N. (1997). Fostering interdepartmental knowledge communication through groupware: A process improvement perspective. Proceedings of the International Conference on Supporting Group Work, New York.
    • (1997) Proceedings of the International Conference On Supporting Group Work
    • Kock, N.1
  • 127
    • 0006964448 scopus 로고    scopus 로고
    • Can communication medium limitations foster better group outcomes? An action research study
    • Kock, N. (1998). Can communication medium limitations foster better group outcomes? An action research study. Information & Management, 34(5).
    • (1998) Information & Management , vol.34 , Issue.5
    • Kock, N.1
  • 128
    • 30344449104 scopus 로고    scopus 로고
    • Government transformation and structural rigidity: Redesigning a service acquisition process
    • Kock, N. (1998a). Government transformation and structural rigidity: Redesigning a service acquisition process. Acquisition Review Quarterly, 5(1).
    • (1998) Acquisition Review Quarterly , vol.5 , Issue.1
    • Kock, N.1
  • 130
    • 7544251197 scopus 로고    scopus 로고
    • Information overload: A process-centered view
    • Kock, N. (2000). Information overload: A process-centered view. Knowledge and Process Management, 7(4).
    • (2000) Knowledge and Process Management , vol.7 , Issue.4
    • Kock, N.1
  • 131
    • 0003509854 scopus 로고    scopus 로고
    • Benefits for virtual organizations from distributed groups
    • Kock, N. (2000a). Benefits for virtual organizations from distributed groups. Communications of the ACM, 43(11).
    • (2000) Communications of the ACM , vol.43 , Issue.11
    • Kock, N.1
  • 132
    • 0035626084 scopus 로고    scopus 로고
    • Asynchronous and distributed process improvement: The role of collaborative technologies
    • Kock, N. (2001). Asynchronous and distributed process improvement: The role of collaborative technologies. Information Systems Journal, 11(2).
    • (2001) Information Systems Journal , vol.11 , Issue.2
    • Kock, N.1
  • 133
    • 0012705975 scopus 로고    scopus 로고
    • Changing the focus of business process redesign from activity flows to information flows: A defense acquisition application
    • Kock, N. (2001a). Changing the focus of business process redesign from activity flows to information flows: A defense acquisition application. Acquisition Review Quarterly, 8(2).
    • (2001) Acquisition Review Quarterly , vol.8 , Issue.2
    • Kock, N.1
  • 134
    • 0035581897 scopus 로고    scopus 로고
    • Compensatory adaptation to a lean medium: An action research investigation of electronic communication in process improvement groups
    • Kock, N. (2001b). Compensatory adaptation to a lean medium: An action research investigation of electronic communication in process improvement groups. IEEE Transactions on Professional Communication, 44(4).
    • (2001) IEEE Transactions On Professional Communication , vol.44 , Issue.4
    • Kock, N.1
  • 135
    • 3142754567 scopus 로고    scopus 로고
    • The ape that used email: Understanding e-communication behavior through evolution theory
    • Kock, N. (2001c). The ape that used email: Understanding e-communication behavior through evolution theory. Communications of the AIS, 5(3).
    • (2001) Communications of the AIS , vol.5 , Issue.3
    • Kock, N.1
  • 137
    • 0012742415 scopus 로고    scopus 로고
    • Managing with Web-based IT in mind
    • Kock, N. (2002). Managing with Web-based IT in mind. Communications of the ACM, 45(5).
    • (2002) Communications of the ACM , vol.45 , Issue.5
    • Kock, N.1
  • 141
    • 0037352594 scopus 로고    scopus 로고
    • Communication-focused business process redesign: Assessing a communication flow optimization model through an action research study at a defense contractor
    • Kock, N. (2003). Communication-focused business process redesign: Assessing a communication flow optimization model through an action research study at a defense contractor. IEEE Transactions on Professional Communication, 46(1).
    • (2003) IEEE Transactions On Professional Communication , vol.46 , Issue.1
    • Kock, N.1
  • 142
    • 0347322743 scopus 로고    scopus 로고
    • Improving university processes through computer-mediated process redesign groups
    • Kock, N., & Corner, J.L. (1997). Improving university processes through computer-mediated process redesign groups. Campus-Wide Information Systems, 14(1).
    • (1997) Campus-Wide Information Systems , vol.14 , Issue.1
    • Kock, N.1    Corner, J.L.2
  • 145
    • 0038271967 scopus 로고    scopus 로고
    • Can lean media support knowledge sharing? Investigating a hidden advantage of process improvement
    • Kock, N., & Davison, R. (2003). Can lean media support knowledge sharing? Investigating a hidden advantage of process improvement. IEEE Transactions on Engineering Management, 50(2).
    • (2003) IEEE Transactions On Engineering Management , vol.50 , Issue.2
    • Kock, N.1    Davison, R.2
  • 146
    • 0039398366 scopus 로고
    • Integrating groupware technology into a business process improvement framework
    • Kock, N., & McQueen, R.J. (1995). Integrating groupware technology into a business process improvement framework. Information Technology & People, 8(4).
    • (1995) Information Technology & People , vol.8 , Issue.4
    • Kock, N.1    McQueen, R.J.2
  • 147
    • 0012744326 scopus 로고    scopus 로고
    • Product flow, breadth and complexity of business processes: An empirical study of fifteen business processes in three organizations
    • Kock, N., & McQueen, R.J. (1996). Product flow, breadth and complexity of business processes: An empirical study of fifteen business processes in three organizations. Business Process Re-engineering & Management, 2(2).
    • (1996) Business Process Re-engineering & Management , vol.2 , Issue.2
    • Kock, N.1    McQueen, R.J.2
  • 148
  • 149
    • 0011851073 scopus 로고    scopus 로고
    • An action research study of effects of asynchronous groupware support on productivity and outcome quality of process redesign groups
    • Kock, N., & McQueen, R.J. (1998). An action research study of effects of asynchronous groupware support on productivity and outcome quality of process redesign groups. Journal of Organizational Computing and Electronic Commerce, 8(2).
    • (1998) Journal of Organizational Computing and Electronic Commerce , vol.8 , Issue.2
    • Kock, N.1    McQueen, R.J.2
  • 150
    • 0342308597 scopus 로고    scopus 로고
    • Knowledge and information communication in organizations: An analysis of core, support and improvement processes
    • Kock, N., & McQueen, R.J. (1998a). Knowledge and information communication in organizations: An analysis of core, support and improvement processes. Knowledge and Process Management, 5(1).
    • (1998) Knowledge and Process Management , vol.5 , Issue.1
    • Kock, N.1    McQueen, R.J.2
  • 151
    • 0032271451 scopus 로고    scopus 로고
    • Groupware support as a moderator of interdepartmental knowledge communication in process improvement groups: An action research study
    • Kock, N., & McQueen, R.J. (1998b). Groupware support as a moderator of interdepartmental knowledge communication in process improvement groups: An action research study. Information Systems Journal, 8(3).
    • (1998) Information Systems Journal , vol.8 , Issue.3
    • Kock, N.1    McQueen, R.J.2
  • 156
    • 84993009211 scopus 로고    scopus 로고
    • Supporting learning processes with collaboration technologies: A brief look at past research and challenges that lie ahead
    • Kock, N., Hilmer, K., Standing, C., & Clark, S. (2000). Supporting learning processes with collaboration technologies: A brief look at past research and challenges that lie ahead. Journal of Systems and Information Technology, 4(4).
    • (2000) Journal of Systems and Information Technology , vol.4 , Issue.4
    • Kock, N.1    Hilmer, K.2    Standing, C.3    Clark, S.4
  • 157
    • 84986104216 scopus 로고    scopus 로고
    • A field study of success and failure factors in asynchronous groupware-supported process improvement groups
    • Kock, N., Jenkins, A., & Wellington, R. (1999). A field study of success and failure factors in asynchronous groupware-supported process improvement groups. Business Process Management, 5(3).
    • (1999) Business Process Management , vol.5 , Issue.3
    • Kock, N.1    Jenkins, A.2    Wellington, R.3
  • 158
    • 84986100136 scopus 로고    scopus 로고
    • Learning and process improvement in knowledge organizations: A critical analysis of four contemporary myths
    • Kock, N., McQueen, R.J., & Baker, M. (1996). Learning and process improvement in knowledge organizations: A critical analysis of four contemporary myths. The Learning Organization, 3(1).
    • (1996) The Learning Organization , vol.3 , Issue.1
    • Kock, N.1    McQueen, R.J.2    Baker, M.3
  • 159
    • 0002783884 scopus 로고    scopus 로고
    • The nature of data, information and knowledge exchanges in business processes: Implications for process improvement and organizational learning
    • Kock, N., McQueen, R.J., & Corner, J.L. (1997). The nature of data, information and knowledge exchanges in business processes: Implications for process improvement and organizational learning. The Learning Organization, 4(2).
    • (1997) The Learning Organization , vol.4 , Issue.2
    • Kock, N.1    McQueen, R.J.2    Corner, J.L.3
  • 160
    • 84898183908 scopus 로고
    • The heart of learning organizations
    • Kofman, F., & Senge, P.M. (1993). The heart of learning organizations. Organization Dynamics, 22(2).
    • (1993) Organization Dynamics , vol.22 , Issue.2
    • Kofman, F.1    Senge, P.M.2
  • 161
    • 0000195537 scopus 로고
    • Knowledge of the firm, combinative capabilities, and the replication of technology
    • Kogut, B., & Zander, U. (1992). Knowledge of the firm, combinative capabilities, and the replication of technology. Organization Science, 3(3).
    • (1992) Organization Science , vol.3 , Issue.3
    • Kogut, B.1    Zander, U.2
  • 162
    • 0031164493 scopus 로고    scopus 로고
    • Information conundrum: Semantics...with a payoff!
    • Kryt, J. (1997). Information conundrum: Semantics...with a payoff! Informatica, 21(2).
    • (1997) Informatica , vol.21 , Issue.2
    • Kryt, J.1
  • 163
    • 0020795919 scopus 로고
    • Mintzberg was right! A replication and extension of the nature of managerial work
    • Kurke, L.B., & Aldrich, H.E. (1983). Mintzberg was right! A replication and extension of the nature of managerial work. Management Science, 29(8).
    • (1983) Management Science , vol.29 , Issue.8
    • Kurke, L.B.1    Aldrich, H.E.2
  • 166
    • 0038641021 scopus 로고
    • The anatomy of human speech
    • Laitman, J.T. (1984). The anatomy of human speech. Natural History, 20(7).
    • (1984) Natural History , vol.20 , Issue.7
    • Laitman, J.T.1
  • 167
    • 3142750191 scopus 로고
    • The anatomy of human speech
    • In R.L. Ciochon, & J.G. Fleagle (Eds.), Englewood Cliffs, NJ: Prentice-Hall
    • Laitman, J.T. (1993). The anatomy of human speech. In R.L. Ciochon, & J.G. Fleagle (Eds.), The Human Evolution Source Book. Englewood Cliffs, NJ: Prentice-Hall.
    • (1993) The Human Evolution Source Book
    • Laitman, J.T.1
  • 168
    • 0000518067 scopus 로고
    • Electronic mail as a medium for rich communication: An empirical investigation using hermeneutic interpretation
    • Lee, A.S. (1994). Electronic mail as a medium for rich communication: An empirical investigation using hermeneutic interpretation. MIS Quarterly, 18(2).
    • (1994) MIS Quarterly , vol.18 , Issue.2
    • Lee, A.S.1
  • 169
    • 0000534839 scopus 로고
    • The selection of communication media as an executive skill
    • Lengel, R.H., & Daft, R.L. (1988). The selection of communication media as an executive skill. Academy of Management Executive, 2(3).
    • (1988) Academy of Management Executive , vol.2 , Issue.3
    • Lengel, R.H.1    Daft, R.L.2
  • 170
    • 84898253962 scopus 로고
    • June 5, An orderly progression out of chaos. New Scientist
    • Lewin, R. (1993, June 5). An orderly progression out of chaos. New Scientist.
    • (1993)
    • Lewin, R.1
  • 171
    • 0028089553 scopus 로고
    • Managing business processes as an information resource
    • Leyman, F., & Altenhuber, W. (1994). Managing business processes as an information resource. IBM Systems Journal, 33(2).
    • (1994) IBM Systems Journal , vol.33 , Issue.2
    • Leyman, F.1    Altenhuber, W.2
  • 173
    • 0002002690 scopus 로고
    • Schema theories, information processing and organizational behaviour
    • In H.P. Sims, Jr., & D.A. Gioia (Eds.), San Francisco: Jossey-Bass
    • Lord, R.G., & Foti, R.J. (1986). Schema theories, information processing and organizational behaviour. In H.P. Sims, Jr., & D.A. Gioia (Eds.), The thinking organization. San Francisco: Jossey-Bass.
    • (1986) The Thinking Organization
    • Lord, R.G.1    Foti, R.J.2
  • 174
    • 0028401441 scopus 로고
    • The interdisciplinaly study of coordination
    • Malone, T.W., & Crowston, K. (1994). The interdisciplinaly study of coordination. ACM Computing Surveys, 26(1).
    • (1994) ACM Computing Surveys , vol.26 , Issue.1
    • Malone, T.W.1    Crowston, K.2
  • 175
    • 84898105625 scopus 로고
    • Productivity measurement: The government's role in the United States
    • In P. Sherer, & T. Malone (Eds.), Canberra, Australia: Australian Government Publishing Service
    • Mark, J.A. (1984). Productivity measurement: The government's role in the United States. In P. Sherer, & T. Malone (Eds.), The measurement and implications of productivity growth. Canberra, Australia: Australian Government Publishing Service.
    • (1984) The Measurement and Implications of Productivity Growth
    • Mark, J.A.1
  • 176
    • 20444469189 scopus 로고
    • Electronic mail as the medium of managerial choice
    • Markus, M.L. (1994). Electronic mail as the medium of managerial choice. Organization Science, 5(4).
    • (1994) Organization Science , vol.5 , Issue.4
    • Markus, M.L.1
  • 182
    • 3142725223 scopus 로고    scopus 로고
    • Contribution by participants in face-to-face business meetings: Implications for collaborative technology
    • McQueen, R.J., Payner, K., & Kock, N. (1999). Contribution by participants in face-to-face business meetings: Implications for collaborative technology. Journal of Systems and Information Technology, 3(1).
    • (1999) Journal of Systems and Information Technology , vol.3 , Issue.1
    • McQueen, R.J.1    Payner, K.2    Kock, N.3
  • 183
    • 85008581304 scopus 로고    scopus 로고
    • The future of object technology
    • Meyer, B. (1998). The future of object technology. IEEE Computer, 31(1).
    • (1998) IEEE Computer , vol.31 , Issue.1
    • Meyer, B.1
  • 184
    • 39749093168 scopus 로고
    • The magical number seven, plus or minus two: Some limits on our capacity for processing information
    • Miller, G.A. (1956). The magical number seven, plus or minus two: Some limits on our capacity for processing information. The Psychological Review, 63(1).
    • (1956) The Psychological Review , vol.63 , Issue.1
    • Miller, G.A.1
  • 185
    • 0036588948 scopus 로고    scopus 로고
    • Can social systems be autopoietic? Assessing Luhmann's social theory
    • Mingers, J. (2002). Can social systems be autopoietic? Assessing Luhmann's social theory. Sociological Review, 50(2).
    • (2002) Sociological Review , vol.50 , Issue.2
    • Mingers, J.1
  • 189
    • 0000361115 scopus 로고    scopus 로고
    • The contribution of shared knowledge to IS group performance
    • Nelson, K.M., & Cooprider, J.G. (1996). The contribution of shared knowledge to IS group performance. MIS Quarterly, 20(4).
    • (1996) MIS Quarterly , vol.20 , Issue.4
    • Nelson, K.M.1    Cooprider, J.G.2
  • 191
    • 0000395003 scopus 로고    scopus 로고
    • Communication richness in electronic mail: Critical social theory and the contextuality of meaning
    • Ngwenyama, O.K., & Lee, A.S. (1997). Communication richness in electronic mail: Critical social theory and the contextuality of meaning. MIS Quarterly, 21(2), 145-167.
    • (1997) MIS Quarterly , vol.21 , Issue.2 , pp. 145-167
    • Ngwenyama, O.K.1    Lee, A.S.2
  • 192
    • 0343698370 scopus 로고    scopus 로고
    • Reengineering the RFP process through knowledge-based systems
    • Winter
    • Nissen, M.E. (1997, Winter). Reengineering the RFP process through knowledge-based systems. Acquisitions Review Quarterly.
    • (1997) Acquisitions Review Quarterly
    • Nissen, M.E.1
  • 193
    • 0001299953 scopus 로고    scopus 로고
    • Redesigning reengineering through measurement-driven inference
    • Nissen, M.E. (1998). Redesigning reengineering through measurement-driven inference. MIS Quarterly, 22(4).
    • (1998) MIS Quarterly , vol.22 , Issue.4
    • Nissen, M.E.1
  • 194
    • 15044340031 scopus 로고    scopus 로고
    • Issues for knowledge management from experiences in supporting group knowledge elicitation and creation in ill-defined, emerging situations
    • Calgary, Alberta, Canada
    • Nosek, J., & McNeese, M.D. (1997). Issues for knowledge management from experiences in supporting group knowledge elicitation and creation in ill-defined, emerging situations Proceedings of the AIII Spring Symposium on Artificial Intelligence in Knowledge Management, Calgary, Alberta, Canada.
    • (1997) Proceedings of the AIII Spring Symposium On Artificial Intelligence In Knowledge Management
    • Nosek, J.1    McNeese, M.D.2
  • 195
    • 84986172628 scopus 로고    scopus 로고
    • Trying to improve communication and collaboration with information technology: An action research project which failed
    • Olesen, K., & Myers, M.D. (1999). Trying to improve communication and collaboration with information technology: An action research project which failed. Information Technology & People, 12(4).
    • (1999) Information Technology & People , vol.12 , Issue.4
    • Olesen, K.1    Myers, M.D.2
  • 199
    • 0027003687 scopus 로고
    • Learning from notes: Organizational issues in groupware implementation
    • New York
    • Orlikowski, W.J. (1992). Learning from notes: Organizational issues in groupware implementation. Proceedings of CSCW'92 Conference, New York.
    • (1992) Proceedings of CSCW'92 Conference
    • Orlikowski, W.J.1
  • 202
    • 0003726013 scopus 로고
    • Modelling the real world: Are classes abstractions or objects?
    • Partridge, C. (1994). Modelling the real world: Are classes abstractions or objects? Journal of Object-Oriented Programming, 7(7).
    • (1994) Journal of Object-Oriented Programming , vol.7 , Issue.7
    • Partridge, C.1
  • 216
    • 0012637945 scopus 로고
    • The secret history of process reengineering
    • Rigby, D. (1993). The secret history of process reengineering. Planning Review, 21(2).
    • (1993) Planning Review , vol.21 , Issue.2
    • Rigby, D.1
  • 217
    • 0026995443 scopus 로고
    • Ghosts in the network: Distributed troubleshooting in a shared working environment
    • New York
    • Rogers, Y. (1992). Ghosts in the network: Distributed troubleshooting in a shared working environment Proceedings of CSCW'92 Conference, New York.
    • (1992) Proceedings of CSCW'92 Conference
    • Rogers, Y.1
  • 218
    • 84898324335 scopus 로고    scopus 로고
    • Germany's SAP posts 72% jump in pretax profit
    • January 28
    • Rose, M. (1998, January 28). Germany's SAP posts 72% jump in pretax profit. Wall Street Journal.
    • (1998) Wall Street Journal
    • Rose, M.1
  • 220
    • 84917168510 scopus 로고
    • The risky business of group work
    • In G. Tate, E. Corbett, & N. Myers (Eds.), New York: Oxford University Press
    • Roskelly, H. (1994). The risky business of group work. In G. Tate, E. Corbett, & N. Myers (Eds.), The writing teacher's sourcebook. New York: Oxford University Press.
    • (1994) The Writing Teacher's Sourcebook
    • Roskelly, H.1
  • 223
    • 0003584577 scopus 로고
    • Artificial intelligence: A modern approach
    • NJ: Prentice Hall
    • Russel, S., & Norvig, P. (1995). Artificial intelligence: A modern approach. Upper Saddle River, NJ: Prentice Hall.
    • (1995) Upper Saddle River
    • Russel, S.1    Norvig, P.2
  • 228
    • 67749098615 scopus 로고
    • Using electronic meeting technology to support economic development in New Zealand: Short term results
    • Sheffield, J., & Gallupe, B. (1993). Using electronic meeting technology to support economic development in New Zealand: Short term results. Journal of Management Information Systems, 10(3).
    • (1993) Journal of Management Information Systems , vol.10 , Issue.3
    • Sheffield, J.1    Gallupe, B.2
  • 234
    • 0002213183 scopus 로고    scopus 로고
    • Competitive advantage from tacit knowledge? Unpacking the concept and its strategic implications
    • In B. Moingeon, & A. Edmonson (Eds.), Thousand Oaks, CA: Sage
    • Spender, J.C. (1996). Competitive advantage from tacit knowledge? Unpacking the concept and its strategic implications. In B. Moingeon, & A. Edmonson (Eds.), Organizational learning and competitive advantage. Thousand Oaks, CA: Sage.
    • (1996) Organizational Learning and Competitive Advantage
    • Spender, J.C.1
  • 235
    • 0022810941 scopus 로고
    • Reducing social context cues: Electronic mail in organizational communication
    • Sproull, L., & Kiesler, S. (1986). Reducing social context cues: Electronic mail in organizational communication. Management Science, 32(1).
    • (1986) Management Science , vol.32 , Issue.1
    • Sproull, L.1    Kiesler, S.2
  • 237
    • 84989085769 scopus 로고
    • The science of complexity: An alternative perspective for strategic change processes
    • Stacey, R.D. (1995). The science of complexity: An alternative perspective for strategic change processes. Strategic Management Journal, 16(1).
    • (1995) Strategic Management Journal , vol.16 , Issue.1
    • Stacey, R.D.1
  • 240
    • 0003953879 scopus 로고    scopus 로고
    • New Canaan, CT: The Information Economics Press
    • Strassmann, P.A. (1997). The squandered computer. New Canaan, CT: The Information Economics Press.
    • (1997) The Squandered Computer
    • Strassmann, P.A.1
  • 248
    • 0003934786 scopus 로고
    • New York: Bantam Books
    • Toffler, A. (1970). Future shock. New York: Bantam Books.
    • (1970) Future Shock
    • Toffler, A.1
  • 249
    • 0004226669 scopus 로고
    • New York: Bantam Books
    • Toffler, A. (1991). Powershift. New York: Bantam Books.
    • (1991) Powershift
    • Toffler, A.1
  • 253
    • 84953161344 scopus 로고
    • Human communications via data networks
    • Turoff, M. (1973). Human communications via data networks. Computer Decisions, 5(1).
    • (1973) Computer Decisions , vol.5 , Issue.1
    • Turoff, M.1
  • 254
    • 84898315410 scopus 로고
    • The future of computer conferencing
    • Turoff, M. (1975). The future of computer conferencing. The Futurist, 9(4).
    • (1975) The Futurist , vol.9 , Issue.4
    • Turoff, M.1
  • 257
    • 0002369308 scopus 로고
    • IT-enabled business transformation: From automation to business scope redefinition
    • Venkatraman, N. (1994). IT-enabled business transformation: From automation to business scope redefinition. Sloan Management Review, 35(2).
    • (1994) Sloan Management Review , vol.35 , Issue.2
    • Venkatraman, N.1
  • 262
    • 0004146238 scopus 로고
    • Chapel Hill, NC: The University of North Carolina Press
    • Waring, S.P. (1991). Taylorism transformed. Chapel Hill, NC: The University of North Carolina Press.
    • (1991) Taylorism Transformed
    • Waring, S.P.1
  • 264
    • 0001824431 scopus 로고
    • Organizations as cognitive maps: Charting ways to success and failure
    • In H.P. Sims, Jr., & D.A. Gioia (Eds.), San Francisco: Jossey-Bass
    • Weick, K.E., & Bougon, M.G. (1986). Organizations as cognitive maps: Charting ways to success and failure. In H.P. Sims, Jr., & D.A. Gioia (Eds.), The thinking organization. San Francisco: Jossey-Bass.
    • (1986) The Thinking Organization
    • Weick, K.E.1    Bougon, M.G.2
  • 269
    • 2342583111 scopus 로고
    • Getting inside the leader's head: A cognitive processes approach to leadership
    • Woofford, J.C. (1994). Getting inside the leader's head: A cognitive processes approach to leadership. SAM Advanced Management Journal, 59(3).
    • (1994) SAM Advanced Management Journal , vol.59 , Issue.3
    • Woofford, J.C.1
  • 270
    • 0029185026 scopus 로고
    • Extraversion and intraversion in electronically-supported meetings
    • Yellen, R.E., Winniford, M., & Sandord, C.C. (1995). Extraversion and intraversion in electronically-supported meetings. Information & Management, 28(1).
    • (1995) Information & Management , vol.28 , Issue.1
    • Yellen, R.E.1    Winniford, M.2    Sandord, C.C.3
  • 273
    • 4043147864 scopus 로고    scopus 로고
    • The abstraction of industrial work
    • In P.S. Myers (Ed.), Boston: Butterworth-Heinemann
    • Zuboff, S. (1996). The abstraction of industrial work. In P.S. Myers (Ed.), Knowledge management and organizational design. Boston: Butterworth-Heinemann.
    • (1996) Knowledge Management and Organizational Design
    • Zuboff, S.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.