메뉴 건너뛰기




Volumn 11, Issue 2, 2001, Pages 87-110

Asynchronous and distributed process improvement: The role of collaborative technologies

Author keywords

Action research; Asynchronous group support systems; E mail conferencing; Process improvement; Quality improvement; Re engineering

Indexed keywords


EID: 0035626084     PISSN: 13501917     EISSN: None     Source Type: Journal    
DOI: 10.1046/j.1365-2575.2001.00097.x     Document Type: Article
Times cited : (34)

References (72)
  • 1
    • 0000321913 scopus 로고
    • Office space, cyberspace and virtual organization
    • Barnatt, C. (1995) Office space, cyberspace and virtual organization. Journal of General Management, 20, 78-92.
    • (1995) Journal of General Management , vol.20 , pp. 78-92
    • Barnatt, C.1
  • 3
    • 0030509189 scopus 로고    scopus 로고
    • A critical perspective on action research as a method for information systems research
    • Baskerville, R.L. & Wood-Harper, A.T. (1996) A critical perspective on action research as a method for information systems research. Journal of Information Technology, 11, 235-246.
    • (1996) Journal of Information Technology , vol.11 , pp. 235-246
    • Baskerville, R.L.1    Wood-Harper, A.T.2
  • 5
    • 0000160406 scopus 로고
    • From framework through experience to learning: The essential nature of action research
    • Nissen, H., Klein, H.K. & Hirschheim, R. (eds), North-Holland, New York
    • Checkland, P. (1991) From framework through experience to learning: the essential nature of action research. In: Information Systems Research: Contemporary Approaches and Emergent Traditions, Nissen, H., Klein, H.K. & Hirschheim, R. (eds), pp. 397-403. North-Holland, New York.
    • (1991) Information Systems Research: Contemporary Approaches and Emergent Traditions , pp. 397-403
    • Checkland, P.1
  • 6
    • 0000621004 scopus 로고
    • Conceptualizing continuous improvement: Implications for organizational change
    • Choi, T.Y. (1995) Conceptualizing continuous improvement: implications for organizational change. Omega, 23, 607-624.
    • (1995) Omega , vol.23 , pp. 607-624
    • Choi, T.Y.1
  • 7
    • 84990617905 scopus 로고
    • Bringing Japanese continuous improvement approaches to U.S. manufacturing: The roles of process orientation and communications
    • Choi, T.Y. & Liker, J.K. (1995) Bringing Japanese continuous improvement approaches to U.S. manufacturing: the roles of process orientation and communications. Decision Sciences, 26, 589-620.
    • (1995) Decision Sciences , vol.26 , pp. 589-620
    • Choi, T.Y.1    Liker, J.K.2
  • 8
    • 0030128133 scopus 로고    scopus 로고
    • Synchronous and asynchronous group communication
    • Cristian, F. (1996) Synchronous and asynchronous group communication. Communications of the ACM, 39, 88-98.
    • (1996) Communications of the ACM , vol.39 , pp. 88-98
    • Cristian, F.1
  • 10
    • 55249120307 scopus 로고
    • Message equivocality. Media selection, and manager performance: Implications for information systems
    • Daft, R.L., Lengel, R.H. & Trevino, L.K. (1987) Message equivocality. Media selection, and manager performance: implications for information systems, MIS Quarterly, 11, 355-366.
    • (1987) MIS Quarterly , vol.11 , pp. 355-366
    • Daft, R.L.1    Lengel, R.H.2    Trevino, L.K.3
  • 11
    • 0002243205 scopus 로고
    • Need radical innovation and continuous improvement? Integrate process re-engineering and total quality management
    • Davenport, T.H. (1993a) Need radical innovation and continuous improvement? Integrate process re-engineering and total quality management. Planning Review, 21, 6-12.
    • (1993) Planning Review , vol.21 , pp. 6-12
    • Davenport, T.H.1
  • 13
    • 53349116885 scopus 로고
    • Reengineering: Business change of mythic proportions?
    • Davenport, T.H. & Stoddard, D.B. (1994) Reengineering: business change of mythic proportions? MIS Quarterly, 18, 121-127.
    • (1994) MIS Quarterly , vol.18 , pp. 121-127
    • Davenport, T.H.1    Stoddard, D.B.2
  • 14
    • 0038659800 scopus 로고
    • The development of an instrument for measuring the suitability of using GSS to support meetings
    • Chuan, C.H. & Dhaliwal, J.S. (eds), Department of Decision Sciences, National University of Singapore, Singapore
    • Davison, R. (1995) The development of an instrument for measuring the suitability of using GSS to support meetings. In: Proceedings of the Pan Pacific Conference on Information Systems, Chuan, C.H. & Dhaliwal, J.S. (eds), pp. 21-29. Department of Decision Sciences, National University of Singapore, Singapore.
    • (1995) Proceedings of the Pan Pacific Conference on Information Systems , pp. 21-29
    • Davison, R.1
  • 15
    • 0003964033 scopus 로고
    • Center for Advanced Engineering Study, Massachusetts Institute of Technology, Cambridge, MA
    • Deming, W.E. (1986) Out of the Crisis. Center for Advanced Engineering Study, Massachusetts Institute of Technology, Cambridge, MA.
    • (1986) Out of the Crisis
    • Deming, W.E.1
  • 16
    • 0002145032 scopus 로고
    • A history of group support systems empirical research: Lessons learned and future directions
    • Jessup, L.M. & Valacich, J.S. (eds), Macmillan, New York
    • Dennis, A.R. & Gallupe, R.B. (1993) A history of group support systems empirical research: lessons learned and future directions. In: Group Support Systems: New Perspectives, Jessup, L.M. & Valacich, J.S. (eds), pp. 59-77. Macmillan, New York.
    • (1993) Group Support Systems: New Perspectives , pp. 59-77
    • Dennis, A.R.1    Gallupe, R.B.2
  • 20
    • 85034553142 scopus 로고    scopus 로고
    • A meta-analysis of effectiveness, efficiency, and participant satisfaction in group support systems research
    • DeGross, J.I., Jarvenpaa, S. & Srinivasan, A. (eds) The Association for Computing Machinery, New York
    • Dennis, A.R., Haley, B.J. & Vanderberg, R.J. (1996) A meta-analysis of effectiveness, efficiency, and participant satisfaction in group support systems research. In: Proceedings of the 17th International Conference on Information Systems, DeGross, J.I., Jarvenpaa, S. & Srinivasan, A. (eds), pp. 278-289. The Association for Computing Machinery, New York.
    • (1996) Proceedings of the 17th International Conference on Information Systems , pp. 278-289
    • Dennis, A.R.1    Haley, B.J.2    Vanderberg, R.J.3
  • 21
    • 34250036042 scopus 로고
    • Emerging varieties of action research
    • Elden, M. & Chisholm, R.F. (1993) Emerging varieties of action research. Human Relations, 46, 121-141.
    • (1993) Human Relations , vol.46 , pp. 121-141
    • Elden, M.1    Chisholm, R.F.2
  • 23
    • 0041177731 scopus 로고
    • Moving from non-interventionist research to participatory action
    • Collins, C. & Chippendale, P. (eds) Acorn, Sunnybank Hills, Queensland, Australia
    • Francis, D. (1991) Moving from non-interventionist research to participatory action. In: Proceedings of the First World Congress on Action Research, Vol. 2, Collins, C. & Chippendale, P. (eds), pp. 31-42. Acorn, Sunnybank Hills, Queensland, Australia.
    • (1991) Proceedings of the First World Congress on Action Research , vol.2 , pp. 31-42
    • Francis, D.1
  • 27
    • 85031749660 scopus 로고
    • Why CSCW applications fail: Problems in the design and evaluation of organizational interfaces
    • The Association for Computing Machinery, New York, NY
    • Grudin, J. (1988) Why CSCW applications fail: problems in the design and evaluation of organizational interfaces. In: Proceedings of CSCW'88, pp. 85-93. The Association for Computing Machinery, New York, NY.
    • (1988) Proceedings of CSCW'88 , pp. 85-93
    • Grudin, J.1
  • 28
    • 0027940858 scopus 로고
    • Groupware and social dynamics: Eight challenges for developers
    • Grudin, J. (1994) Groupware and social dynamics: eight challenges for developers. Communications of the ACM, 37, 93-105.
    • (1994) Communications of the ACM , vol.37 , pp. 93-105
    • Grudin, J.1
  • 29
    • 0001167750 scopus 로고
    • Reengineering work: Don't automate, obliterate
    • Hammer, M. (1990) Reengineering work: don't automate, obliterate. Harvard Business Review, July-Aug., 104-114.
    • (1990) Harvard Business Review , vol.JULY-AUG , pp. 104-114
    • Hammer, M.1
  • 34
    • 0346085207 scopus 로고    scopus 로고
    • What is this productivity thing anyway?
    • Home, J.F., III (1996) What is this productivity thing anyway?, Business Forum, Summer-Fall, 2-4.
    • (1996) Business Forum , vol.SUMMER-FALL , pp. 2-4
    • Home J.F. III1
  • 36
    • 0004047901 scopus 로고
    • Asian Productivity Organisation, Tokyo, Japan
    • Ishikawa, K. (1986) Guide to Quality Control. Asian Productivity Organisation, Tokyo, Japan.
    • (1986) Guide to Quality Control
    • Ishikawa, K.1
  • 37
    • 77954238840 scopus 로고
    • Mixing qualitative and quantitative methods: Triangulation in action
    • Jick, T.D. (1979) Mixing qualitative and quantitative methods: triangulation in action. Administrative Science Quarterly, 24, 602-611.
    • (1979) Administrative Science Quarterly , vol.24 , pp. 602-611
    • Jick, T.D.1
  • 41
    • 0012744326 scopus 로고    scopus 로고
    • Product flow, breadth and complexity of business processes. An empirical study of fifteen business processes in three organizations
    • Kock, N. & McQueen, R.J. (1996) Product flow, breadth and complexity of business processes. An empirical study of fifteen business processes in three organizations. Business Process Re-Engineering and Management, 2, 8-22.
    • (1996) Business Process Re-Engineering and Management , vol.2 , pp. 8-22
    • Kock, N.1    McQueen, R.J.2
  • 42
    • 0037983497 scopus 로고    scopus 로고
    • Can action research be made more rigorous in a positivist sense? the contribution of an iterative approach
    • Kock, N., McQueen, R.J. & Scott, J.L. (1997) Can action research be made more rigorous in a positivist sense? The contribution of an iterative approach. Journal of Systems and Information Technology, 1, 1-24.
    • (1997) Journal of Systems and Information Technology , vol.1 , pp. 1-24
    • Kock, N.1    McQueen, R.J.2    Scott, J.L.3
  • 43
    • 0020795919 scopus 로고
    • Mintzberg was right!: A replication and extension of the nature of managerial work
    • Kurke, L.B. & Aldrich, H.E. (1983) Mintzberg was right!: a replication and extension of the nature of managerial work. Management Science, 29, 975-984.
    • (1983) Management Science , vol.29 , pp. 975-984
    • Kurke, L.B.1    Aldrich, H.E.2
  • 45
    • 0000534839 scopus 로고
    • The selection of communication media as an executive skill
    • Lengel, R.H. & Daft, R.L. (1988) The selection of communication media as an executive skill. Academy of Management Executive, 2, 225-232.
    • (1988) Academy of Management Executive , vol.2 , pp. 225-232
    • Lengel, R.H.1    Daft, R.L.2
  • 46
    • 0347976539 scopus 로고
    • Kaizen groupware
    • Lloyd, P. (ed.) Praeger, Westport, CT
    • Matthews, J. (1994) Kaizen groupware. In: Groupware in the 21st Century, Lloyd, P. (ed.), pp. 131-137. Praeger, Westport, CT.
    • (1994) Groupware in the 21st Century , pp. 131-137
    • Matthews, J.1
  • 48
    • 0001469701 scopus 로고
    • The manager's job: Folklore and fact
    • Mintzberg, H. (1975) The manager's job: folklore and fact. Harvard Business Review, July-Aug., 49-61.
    • (1975) Harvard Business Review , vol.JULY-AUG , pp. 49-61
    • Mintzberg, H.1
  • 50
    • 71549133067 scopus 로고
    • The structuring of creative processes using gss: A framework for research
    • Nagasundaram, M. & Bostrom, R.P. (1995) The structuring of creative processes using gss: a framework for research. Journal of Management Information Systems, 11, 87-114.
    • (1995) Journal of Management Information Systems , vol.11 , pp. 87-114
    • Nagasundaram, M.1    Bostrom, R.P.2
  • 51
    • 0027003687 scopus 로고
    • Learning from notes: Organizational issues in groupware implementation
    • Turner, J. & Kraut, R. (eds) The Association for Computing Machinery, New York
    • Orlikowski, W.J. (1992) Learning from notes: organizational issues in groupware implementation. In: Proceedings of CSCW'92 Conference, Turner, J. & Kraut, R. (eds), pp. 362-369. The Association for Computing Machinery, New York.
    • (1992) Proceedings of CSCW'92 Conference , pp. 362-369
    • Orlikowski, W.J.1
  • 52
    • 0028121851 scopus 로고
    • The measurement of GSS effectiveness: A meta-analysis of the literature and recommendations for future GSS research
    • Nunamaker, J.F., Jr & Sprague, R.H. (eds) IEEE Computer Society Press, Los Alamitos, CA
    • Pervan, G.P. (1994) The measurement of GSS effectiveness: a meta-analysis of the literature and recommendations for future GSS research. In: Proceedings of the 27th Hawaii International Conference on System Sciences, Nunamaker, J.F., Jr & Sprague, R.H. (eds), pp. 562-571. IEEE Computer Society Press, Los Alamitos, CA.
    • (1994) Proceedings of the 27th Hawaii International Conference on System Sciences , pp. 562-571
    • Pervan, G.P.1
  • 54
    • 0039766586 scopus 로고
    • Groupware meetings that work
    • Coleman, D. (ed.) Morgan Kaufmann, San Mateo, CA
    • Pietro, C. (1992) Groupware meetings that work. In: Proceedings of Groupware'92 Conference, Coleman, D. (ed.), pp. 50-58. Morgan Kaufmann, San Mateo, CA.
    • (1992) Proceedings of Groupware'92 Conference , pp. 50-58
    • Pietro, C.1
  • 55
    • 84973818294 scopus 로고
    • Three dilemmas in action research
    • Rapoport, R.N. (1970) Three dilemmas in action research. Human Relations, 23, 499-513.
    • (1970) Human Relations , vol.23 , pp. 499-513
    • Rapoport, R.N.1
  • 58
    • 0347976538 scopus 로고
    • CSCW and distributed systems: The problem of control
    • Baecker, R.M. (ed.), Morgan Kaufmann, San Mateo, CA
    • Rodden, T. & Blair, G. (1993) CSCW and distributed systems: the problem of control. In: Readings in Groupware and Computer-supported Cooperative Work, Baecker, R.M. (ed.), pp. 389-406. Morgan Kaufmann, San Mateo, CA.
    • (1993) Readings in Groupware and Computer-supported Cooperative Work , pp. 389-406
    • Rodden, T.1    Blair, G.2
  • 60
    • 67749098615 scopus 로고
    • Using electronic meeting technology to support economic development in New Zealand: Short term results
    • Sheffield, J. & Gallupe, B. (1993) Using electronic meeting technology to support economic development in New Zealand: short term results. Journal of Management Information Systems, 10, 97-116.
    • (1993) Journal of Management Information Systems , vol.10 , pp. 97-116
    • Sheffield, J.1    Gallupe, B.2
  • 61
    • 0006993709 scopus 로고
    • Work reengineering and workflows: Comparative methods
    • White, E. & Fischer, L. (eds), Future Strategies, Alameda, CA
    • Soles, S. (1994) Work reengineering and workflows: comparative methods. In: The Workflow Paradigm, White, E. & Fischer, L. (eds), pp. 70-104. Future Strategies, Alameda, CA.
    • (1994) The Workflow Paradigm , pp. 70-104
    • Soles, S.1
  • 62
    • 0041478093 scopus 로고
    • Groupware: Are we ready?
    • Stevenson, T. (1993) Groupware: are we ready? PC Magazine, 15, 267-299.
    • (1993) PC Magazine , vol.15 , pp. 267-299
    • Stevenson, T.1
  • 64
    • 0000400750 scopus 로고
    • An assessment of the scientific merits of action research
    • Susman, G.I. & Evered, R.D. (1978) An assessment of the scientific merits of action research. Administrative Science Quarterly, 23, 582-603.
    • (1978) Administrative Science Quarterly , vol.23 , pp. 582-603
    • Susman, G.I.1    Evered, R.D.2
  • 69
    • 0042948034 scopus 로고
    • Research methods in information systems: Using action research
    • Mumford, E., Hirschheim, Fitzgerald, G. & Wood-Harper, A.T. (eds), North-Holland, Amsterdam, The Netherlands
    • Wood-Harper, AT. (1985) Research methods in information systems: using action research. In: Research Methods in Information Systems, Mumford, E., Hirschheim, Fitzgerald, G. & Wood-Harper, A.T. (eds), pp. 169-191. North-Holland, Amsterdam, The Netherlands.
    • (1985) Research Methods in Information Systems , pp. 169-191
    • Wood-Harper, A.T.1
  • 70
    • 0347976536 scopus 로고
    • Introducing group decision support software in an organization
    • Yellen, R.E. (1993) Introducing group decision support software in an organization. Journal of Systems Management, 44, 6-8.
    • (1993) Journal of Systems Management , vol.44 , pp. 6-8
    • Yellen, R.E.1
  • 71
    • 0029185026 scopus 로고
    • Extraversion and intraversion in electronically-supported meetings
    • Yellen, R.E., Winniford, M. & Sandord, C.C. (1995) Extraversion and intraversion in electronically-supported meetings. Information and Management, 28, 63-75.
    • (1995) Information and Management , vol.28 , pp. 63-75
    • Yellen, R.E.1    Winniford, M.2    Sandord, C.C.3
  • 72
    • 0347976537 scopus 로고    scopus 로고
    • Effects of electronic communication technology on top management teams' structures and decision-making process outcome
    • Kumar, K. & DeGross, J.I. (eds), The Association for Computing Machinery, New York
    • Yoo, Y. (1997) Effects of electronic communication technology on top management teams' structures and decision-making process outcome. In: Proceedings of the 18th International Conference on Information Systems, Kumar, K. & DeGross, J.I. (eds), pp. 235-248. The Association for Computing Machinery, New York.
    • (1997) Proceedings of the 18th International Conference on Information Systems , pp. 235-248
    • Yoo, Y.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.