Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling

European Journal of Operational Research

Volumn 234, Issue 3, 2014, Pages 709-719

  Aktekin, Tevfik ^a  

^a UNIVERSITY OF NEW HAMPSHIRE   (United States)

Author keywords

Bayesian finite mixture; Call center; Dirichlet processes; Queuing; Service modeling; Staffing

Indexed keywords

CALL CENTERS; DIRICHLET PROCESS; FINITE MIXTURES; QUEUING; SERVICE MODEL; STAFFING;

HIGHER ORDER STATISTICS; MONTE CARLO METHODS; PERSONNEL SELECTION; QUEUEING THEORY;

MIXTURES;

EID: 84892796517     PISSN: 03772217     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ejor.2013.10.064     Document Type: Article

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