Call center arrival modeling: A Bayesian state-space approach

Naval Research Logistics

Volumn 58, Issue 1, 2011, Pages 28-42

  Aktekin, Tevfik ^a   Soyer, Refik ^b  

^a UNIVERSITY OF NEW HAMPSHIRE   (United States)

^b GEORGE WASHINGTON UNIVERSITY   (United States)

Author keywords

call center; Poisson time series; state space

Indexed keywords

BAYESIAN; BAYESIAN INFERENCE; CALL ARRIVAL RATES; CALL CENTERS; COMMERCIAL BANK; DISCRETE TIME; POISSON TIME SERIES; STATE SPACE; STATE SPACE APPROACH; STATE-SPACE MODELS;

INFERENCE ENGINES; POISSON DISTRIBUTION; TIME SERIES;

BAYESIAN NETWORKS;

EID: 79251628406     PISSN: 0894069X     EISSN: 15206750     Source Type: Journal    
DOI: 10.1002/nav.20436     Document Type: Article

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