Interday forecasting and intraday updating of call center arrivals

Manufacturing and Service Operations Management

Volumn 10, Issue 3, 2008, Pages 391-410

  Shen, Haipeng ^a   Huang, Jianhua Z ^b  

^a University of North Carolina at Chapel Hill   (United States)

^b TEXAS A AND M UNIVERSITY   (United States)

Author keywords

Dimension reduction; Dynamic forecast updating; Penalized least squares; Principal component analysis; Singular value decomposition; Vector time series

Indexed keywords

CALL CENTERS; DATA DRIVEN; DIMENSION REDUCTION; DYNAMIC FORECAST UPDATING; HIGH-DIMENSIONAL; MATRIXES; MODEL ASSUMPTIONS; OUT-OF-SAMPLE FORECASTS; PENALIZED LEAST SQUARES; REAL DATA SETS; REAL-TIME DYNAMICS; REGRESSION TECHNIQUES; SIMULATION STUDIES; TELEPHONE CALL CENTERS;

CURVE FITTING; FORECASTING; LEAST SQUARES APPROXIMATIONS; PRINCIPAL COMPONENT ANALYSIS; SINGULAR VALUE DECOMPOSITION; TELEPHONE; TIME SERIES ANALYSIS;

TIME SERIES;

EID: 60849087198     PISSN: 15234614     EISSN: 15265498     Source Type: Journal    
DOI: 10.1287/msom.1070.0179     Document Type: Article

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