On the interaction between retrials and sizing of call centers

European Journal of Operational Research

Volumn 191, Issue 2, 2008, Pages 398-408

  Aguir, M Salah ^a   Akşin, O Zeynep ^b   Karaesmen, Fikri ^b   Dallery, Yves ^a  

^a ECOLE CENTRALE PARIS   (France)

^b KOÇ UNIVERSITY   (Turkey)

Author keywords

Call centers; Queueing; Retrials and abandonments

Indexed keywords

FORECASTING; MARKOV PROCESSES; MATHEMATICAL MODELS; PARAMETER ESTIMATION;

CALL CENTERS; CONTINUOUS TIME MARKOV CHAIN;

QUEUEING THEORY;

EID: 44049107657     PISSN: 03772217     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ejor.2007.06.051     Document Type: Article

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