On managing operating capacity to reduce congestion in service systems

European Journal of Operational Research

Volumn 92, Issue 1, 1996, Pages 83-98

  So, Kut C ^a   Tang, Christopher S ^b  

^a UNIVERSITY OF CALIFORNIA   (United States)

^b UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

Capacity management; Check out services; Congestion management; Customer support services; Queueing models; Service systems

Indexed keywords

COMPETITION; MANAGEMENT; MANUFACTURE; MARKETING; MATHEMATICAL MODELS;

CAPACITY MANAGEMENT; CHECK OUT SERVICES; CONGESTION MANAGEMENT; CUSTOMER SUPPORT SERVICES; QUEUEING MODELS; SERVICE SYSTEMS;

QUEUEING THEORY;

EID: 0030570325     PISSN: 03772217     EISSN: None     Source Type: Journal    
DOI: 10.1016/0377-2217(95)00153-0     Document Type: Article

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