Bayesian analysis of queues with impatient customers: Applications to call centers

Naval Research Logistics

Volumn 59, Issue 6, 2012, Pages 441-456

  Aktekin, Tevfik ^a   Soyer, Refik ^b  

^a UNIVERSITY OF NEW HAMPSHIRE   (United States)

^b GEORGE WASHINGTON UNIVERSITY   (United States)

Author keywords

Bayesian inference; Bayesian queueing analysis; call centers; impatient customers; Markov chain Monte Carlo

Indexed keywords

BAYESIAN INFERENCE; CALL CENTERS; IMPATIENT CUSTOMERS; MARKOV CHAIN MONTE CARLO; QUEUEING ANALYSIS;

BAYESIAN NETWORKS; INFERENCE ENGINES; PERSONNEL SELECTION;

QUEUEING NETWORKS;

EID: 84864674996     PISSN: 0894069X     EISSN: 15206750     Source Type: Journal    
DOI: 10.1002/nav.21499     Document Type: Article

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