Bayesian analysis of abandonment in call center operations

Applied Stochastic Models in Business and Industry

Volumn 30, Issue 2, 2014, Pages 141-156

  Aktekin, Tevfik ^a   Soyer, Refik ^b  

^a UNIVERSITY OF NEW HAMPSHIRE   (United States)

^b GEORGE WASHINGTON UNIVERSITY   (United States)

Author keywords

abandonment; Bayesian inference; call center; impatient customers; piecewise models

Indexed keywords

INFERENCE ENGINES; MONTE CARLO METHODS;

ABANDONMENT; BAYESIAN INFERENCE; CALL CENTERS; IMPATIENT CUSTOMERS; PIECE-WISE MODELS;

BAYESIAN NETWORKS;

EID: 84897575160     PISSN: 15241904     EISSN: 15264025     Source Type: Journal    
DOI: 10.1002/asmb.1949     Document Type: Article

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