Consumers' experiences of cold chain food packaging: A qualitative study among women in South Africa

International Journal of Consumer Studies

Volumn 37, Issue 6, 2013, Pages 650-657

  Van der Merwe, Daleen ^a   Viljoen, Stephné ^a   de Beer, Hanli ^a   Bosman, Magdalena ^a   Kempen, Elizabeth ^b  

^a NORTH WEST UNIVERSITY   (South Africa)

^b UNIVERSITY OF SOUTH AFRICA   (South Africa)

Author keywords

Cold chain food; Consumer experiences; Consumers; Food packaging; Food purchasing decision

Indexed keywords

EID: 84885946700     PISSN: 14706423     EISSN: 14706431     Source Type: Journal    
DOI: 10.1111/ijcs.12052     Document Type: Article

References (36)

1. Ahmed, A., Ahmed, N. & Selman, A. (2005) Critical issues in packaged food business. British Food Journal, 107, 760-780.
2. Anonymous. (2008) Black diamonds: the new South African middle class. Management Today, May, 43-47.
3. Ali, J. & Kapoor, S. (2009) Understanding consumers' perspectives on food labelling in India. International Journal of Consumer Studies, 33, 724-734.
4. Ampuero, O. & Vila, N. (2006) Consumer perceptions of product packaging. Journal of Consumer Marketing, 23, 100-112.
5. Baumann, T. (2004) South Africa as a Developing Country: Implications for Socio-economic Policy in The Second Decade. Paper presented at the DBSA/HSRC/UNDP Conference on "Overcoming underdevelopment in South Africa's second economy", 29 October 2004.
6. Becker, L., van Rompay, T.J.L., Schifferstein, H.N.J. & Galetzka, M. (2011) Tough package, strong taste: the influence of packaging design on taste impressions and product evaluations. Food Quality and Preference, 22, 17-23.
7. Blackwell, R.D., Miniard, P.W. & Engel, J.F. (2006) Consumer Behavior. Thomson, Mason, OH.
8. Carrillo, E., Varela, E. & Fiszman, S. (2012) Packaging information as a modulator of consumers' perception of enriched and reduced-calorie biscuits in tasting and non-tasting tests. Food Quality and Preference, 25, 105-115.
9. Chen, K. & Shaw, Y. (2011) Applying back propagation network to cold chain temperature monitoring. Advanced Engineering Informatics, 25, 11-22.
10. Creusen, M.E.H. & Schoormans, J.P.L. (2005) The different roles of product appearance in consumer choice. Journal of Product Innovation Management, 22, 63-81.
11. De Azeredo, H.M.C. (2013) Antimicrobial nanostructures in food packaging. Trends in Food Science and Technology, 30, 56-69.
12. Ding, M., Ross, W.T. Jr & Rao, V.R. (2010) Price as an indicator of quality: implications for utility and demand functions. Journal of Retailing, 86, 69-84.
13. Du Plessis, P.J. & Rousseau, G.G. (2005) Buyer Behaviour: A Multi-cultural Approach to Consumer Decision-making in South Africa. Oxford University Press, Cape Town, South Africa.
14. FAO (2008) Climate change: implications for food safety. [WWW document]. URL ftp://ftp.fao.org/docrep/fao/010/i0195e/i0195e00.pdf (accessed on 12 March 2013).
15. Harrington, R. (2010) Frozen food packaging growth trends. [WWW document]. URL http://www.foodproductiondaily.com/Packaging/Frozen-food-packaging-growth-trends?utm_source=copyright&utm%20_medium=OnSite&utm_campaign=copyright (accessed on 12 March 2013).
16. Isselman DiSantis, K., Grier, S.A., Odoms-Young, A., Baskin, M.L., Carter-Edwards, L., Rohm Young, D., Lassiter, V. & Kumanyika, S.K. (2013) What 'price' means when buying food: insights from a multisite qualitative study with black Americans. American Journal of Public Health, 103, 516-522.
17. Mackey, M.A. & Metz, M. (2009) Ease of reading of mandatory information on Canadian food product labels. International Journal of Consumer Studies, 33, 369-381.
18. Madzharov, A.V. & Block, L.G. (2010) Effects of product unit image on consumption of snack foods. Journal of Consumer Psychology, 20, 398-409.
19. van der Merwe, D., Bosman, M., Ellis, S., De Beer, H. & Mielmann, A. (2012) Consumers' knowledge of food label information: an exploratory investigation in Potchefstroom, South Africa. Public Health Nutrition, 16, 403-408.
20. Mishra, H.G. & Jain, D. (2012) Impact of packaging in consumer decision making process of Namkeen products. Journal of Marketing and Communication, 7, 48-63.
21. Nieuwenhuis, J. (2007) Analysing qualitative data. In First Steps in Research (ed. by K. Maree), pp. 98-122. Van Schaik, Pretoria.
22. Peters-Texeira, A. & Badrie, N. (2005) Consumers' perception of food packaging in Trinidad, West Indies and its related impact on food choices. International Journal of Consumer Studies, 29, 508-514.
23. Prinsloo, N., van der Merwe, D., Bosman, M.J.C. & Erasmus, A.C. (2012) A critical review of the significance of food labelling during consumer decision making. Journal of Family Ecology and Consumer Studies, 40, 83-98.
24. Rebollar, R., Lidón, I., Serrano, A., Martín, J. & Fernandez, M.J. (2011) Influence of chewing gum packaging design on consumer expectation and willingness to buy. An analysis of functional, sensory and experience attributes. Food Quality and Preference, 24, 162-170.
25. Robertson, G.L. (2006) Food Packaging: Principles and Practice, 2nd edn. CRC Press, London.
26. Rocca, J. & Uusitalo, L. (2008) Preference for green packaging in consumer product choices - do consumers care? International Journal of Consumer Studies, 32, 516-525.
27. Rundh, B. (2005) The multi-faceted dimension of packaging. British Food Journal, 107, 670-684.
28. Schiffman, L.G. & Kanuk, L.L. (2010) Consumer Behaviour, 10th edn. Prentice Hall, Upper Saddle River, NJ.
29. Sehrawet, M. & Kundu, S.C. (2007) Buying behaviour of rural and urban consumers in India: the impact of packaging. International Journal of Consumer Studies, 31, 630-638.
30. Silayoi, P. & Speece, M. (2004) Packaging and purchase decisions: an exploratory study on the impact of involvement level and time pressure. British Food Journal, 106, 607-628.
31. Silayoi, P. & Speece, M. (2007) The importance of packaging attributes: a conjoint analysis approach. European Journal of Marketing, 41, 1495-1517.
32. Statistics South Africa (2012) Census 2011: Provinces at A Glance. Statistics South Africa, Pretoria. [WWW document]. URL http://www.statssa.gov.za/Census2011/Products/Provinces%20at%20a%20glance%2016%20Nov%202012%20corrected.pdf (accessed on 24 May 2013).
33. Underwood, R.L. (2003) The communicative power of product packaging: creating brand identity via lived and mediated experience. Journal of Marketing Theory and Practice, 11, 62-76.
34. Underwood, R.L. & Klein, N.M. (2002) Packaging as brand communication: effects of product pictures on consumer responses to the package and brand. Journal of Marketing Theory and Practice, 10, 58-68.
35. Venter, K., van der Merwe, D., De Beer, H., Kempen, E. & Bosman, M. (2011) Consumers' perceptions of food packaging: an exploratory investigation in Potchefstroom, South Africa. International Journal of Consumer Studies, 35, 273-281.
36. Walsh, A. & Nelson, R. (2010) The link between diet and health: an exploratory study of adolescents in Northern Ireland using foodmaps. International Journal of Consumer Studies, 34, 190-195.