Learning from customers: Individual and organizational effects in outsourced radiological services

Organization Science

Volumn 24, Issue 5, 2013, Pages 1539-1557

  Clark, Jonathan R ^a   Huckman, Robert S ^b,d   Staats, Bradley R ^c  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

^b HARVARD BUSINESS SCHOOL   (United States)

^c UNIVERSITY OF NORTH CAROLINA   (United States)

^d NATIONAL BUREAU OF ECONOMIC RESEARCH   (United States)

Author keywords

Customer specificity; Experience; Healthcare; Learning; Outsourcing

Indexed keywords

EID: 84885167966     PISSN: 10477039     EISSN: 15265455     Source Type: Journal    
DOI: 10.1287/orsc.1120.0796     Document Type: Article

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