Critical success factors in aligning IT and business objectives: A Delphi study

Total Quality Management and Business Excellence

Volumn 24, Issue 9-10, 2013, Pages 1219-1240

  Huang, Sun Jen ^a   Wu, Ming Shian ^b   Chen, Li Wei ^c  

^a NATIONAL TAIWAN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

^b ALETHEIA UNIVERSITY   (Taiwan)

^c NATIONAL KAOHSIUNG NORMAL UNIVERSITY   (Taiwan)

Author keywords

business process change management; critical success factors; information technology infrastructure library (ITIL); information technology service management

Indexed keywords

EID: 84883476679     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783363.2011.637785     Document Type: Article

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