A criteria catalog based methodology for analyzing service management processes

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 2506, Issue , 2002, Pages 145-156

  Brenner, Michael ^a   Radisic, Igor ^a   Schollmeyer, Martina ^b  

^a UNIVERSITY OF MUNICH   (Germany)

^b BMW GROUP   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

ELECTRONIC COMMERCE;

INCIDENT MANAGEMENT PROCESS; IT INFRASTRUCTURE LIBRARIES; IT SERVICE MANAGEMENT; ITS APPLICATIONS; NUMERICAL QUALITY; PROCESS CHARACTERISTICS; PROOF OF CONCEPT; SERVICE MANAGEMENT;

MANAGEMENT SCIENCE;

EID: 84959052352     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/3-540-36110-3_15     Document Type: Conference Paper

References (9)

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