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Volumn 33, Issue 6, 2002, Pages 389-402

Web-based intelligent helpdesk-support environment

Author keywords

[No Author keywords available]

Indexed keywords

ARTIFICIAL INTELLIGENCE; CUSTOMER SATISFACTION; ELECTRONICS INDUSTRY; INFORMATION RETRIEVAL; INFORMATION TECHNOLOGY; ONLINE SYSTEMS; SOCIETIES AND INSTITUTIONS; VIDEO CONFERENCING; WORLD WIDE WEB;

EID: 0037092712     PISSN: 00207721     EISSN: None     Source Type: Journal    
DOI: 10.1080/00207720210133642     Document Type: Article
Times cited : (15)

References (38)
  • 5
    • 0003644408 scopus 로고
    • Design and implementation of the WordNet lexical database and searching software
    • Cognitive Science Laboratory, Princeton University
    • (1993)
    • Beckwith, R.1    Miller, G.A.2    Tengi, R.3
  • 7
    • 0005584137 scopus 로고    scopus 로고
    • Dependency-based semantic analysis in machine translation
    • (Beijing: Tsinghua University Press)
    • (1997) Language Engineering , pp. 292-297
    • Fu, A.1
  • 13
    • 0005593401 scopus 로고    scopus 로고
    • INFERENCE CORPORATION; CBR content navigator
    • (1998)
  • 19
    • 0004307103 scopus 로고    scopus 로고
    • Chinese sentence generation in a knowledge-based machine translation system
    • Technical Report CMU-CMT-96-148, Carnigie Mellon University
    • (1996)
    • Li, T.1    Eric, H.N.2    Jaime, G.C.3
  • 21
    • 4243782577 scopus 로고    scopus 로고
    • An intelligent web-based helpdesk for custom service support
    • MSc dissertation, Nanyang Technological University, Singapore
    • (1999)
    • Liu, S.1
  • 30
    • 0003952712 scopus 로고    scopus 로고
    • PATDEX: A case-based reasoning tool for diagnosis
    • (2000)
    • Richter, A.G.1
  • 34
  • 36
    • 0003415244 scopus 로고    scopus 로고
    • Hypertext transfer protocol
    • World Wide Web Consortium
    • (2001)
  • 37
    • 33645597247 scopus 로고    scopus 로고
    • Common gateway interface
    • World Wide Web Consortium
    • (2001)
  • 38
    • 84867461158 scopus 로고    scopus 로고
    • Hypertext markup language
    • World Wide Web Consortium
    • (2001)


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.