The effects of process-oriented organizational design on firm performance

Business Process Management Journal

Volumn 19, Issue 2, 2013, Pages 245-262

  Kohlbacher, Markus ^a   Reijers, Hajo A ^b  

^a University of Applied Sciences   (Austria)

^b EINDHOVEN UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

Austria; Manufacturing industries; Organizational performance; Performance management; Process management

Indexed keywords

EID: 84878260648     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637151311308303     Document Type: Article

References (66)

1. Ahire, S.L., Golhar, D.Y., Waller, M.A. (1996), "Development and validation of TQM implementation constructs" in Decision Sciences, Vol. 27, No. 1, pp. 23-56.
2. Armistead, C., Machin, S. (1997), "Implications of business process management for operations management" in International Journal of Operations & Production Management, Vol. 17, No. 9, pp. 886-898.
3. Armistead, C., Machin, S. (1998), "Business process management: implications for productivity in multi-stage service networks" in International Journal of Service Industry Management, Vol. 9, No. 4, pp. 323-336.
4. Benner, M.J., Tushman, M. (2002), "Process management and technological innovation: a longitudinal study of the photography and paint industries" in Administrative Science Quarterly, Vol. 47, pp. 676-706.
5. Bessant, J., Francis, D. (1999), "Developing strategic continuous improvement capability" in International Journal of Operations & Production Management, Vol. 19, No. 11, pp. 1106-1119.
6. Bocionek, S. (2006), "Einführung des Geschäftsprozessmanagements in der Siemens Health Services Corp USA" in Schmelzer, H.J. and Sesselmann, W. (Eds.), Geschäftsprozessmanagement in der Praxis, Hanser, Munich, pp. 443-460.
7. Bolton, R.N., Lemon, K.N. (1999), "A dynamic model of customers' usage of services: usage as an antecedent and consequence of satisfaction" in Journal of Marketing Research, Vol. 36, pp. 171-186.
8. Bulitta, C. (2006), "Geschäftsprozessmanagement bei Siemens Medical Solutions Geschäftsgebiet AX" in Schmelzer, H.J. and Sesselmann, W. (Eds.), Geschäftsprozessmanagement in der Praxis, Hanser, Munich, pp. 475-489.
9. Capon, N., Farley, J.U., Hoenig, S. (1990), "Determinants of financial performance: a meta-analysis" in Management Science, Vol. 36, No. 10, pp. 1143-1159.
10. Classe, D., Mundle, J. (1997), "Geschäftsprozessgestaltung im Rahmen des CIP Prozesses bei Bosch" in Riekhof, H.C. (Ed.), Beschleunigung von Geschäftsprozessen, Schäffer-Poeschel, Stuttgart, pp. 211-224.
11. Cole, R.E. (2001), "From continuous improvement to continuous innovation" in Quality Management Journal, Vol. 8, No. 4, pp. 7-21.
12. Edwards, C., Braganza, A., Lambert, R. (2000), "Understanding and managing process initiatives: a framework for developing consensus" in Knowledge and Process Management, Vol. 7, No. 1, pp. 29-36.
13. Fischermanns, G. (2006), Praxishandbuch Prozessmanagement, Dr Götz Schmidt, Gießen.
14. Forsberg, T., Nilsson, L., Antoni, M. (1999), "Process orientation: the Swedish experience" in Total Quality Management, Vol. 10, Nos 4/5, pp. 540-547.
15. Frei, F.X., Kalakota, R., Leone, A.J., Marx, L.M. (1999), "Process variation as a determinant of bank performance: evidence from the retail banking study" in Management Science, Vol. 45, No. 9, pp. 1210-1220.
16. Gaitanides, M. (2007), Prozessorganisation, Vahlen, Munich.
17. Gardner, R. (2004), The Process-Focused Organization, Quality Press, Milwaukee, WI.
18. Guenzi, P., Pelloni, O. (2004), "The impact of interpersonal relationships on customer satisfaction and loyalty to the service provider" in International Journal of Service Industry Management, Vol. 15, No. 4, pp. 365-384.
19. Gulati, R. (2007), "Abschied vom Silodenken" in Harvard Business Manager, No. 12, pp. 90-106.
20. Gustafsson, A., Nilsson, L., Johnson, M. (2003), "The role of quality practices in service organizations" in International Journal of Service Industry Management, Vol. 14, No. 2, pp. 232-244.
21. Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E., Tatham, R.L. (2006), Multivariate Data Analysis, Pearson Prentice-Hall, Upper Saddle River, NJ.
22. Hammer, M. (1996), Beyond Reengineering, HarperCollins, London.
23. Hammer, M. (2007a), "The 7 deadly sins of performance measurement" in MIT Sloan Management Review, Vol. 48, No. 3, pp. 19-28.
24. Hammer, M. (2007b), "The process audit" in Harvard Business Review, Vol. 85, No. 4, pp. 111-123.
25. Hammer, M., Stanton, S. (1999), "How process enterprises really work" in Harvard Business Review, Vol. 77, No. 6, pp. 108-118.
26. Hertz, S., Johansson, J.K., de Jager, F. (2001), "Customer-oriented cost cutting: process management at Volvo" in Supply Chain Management: An International Journal, Vol. 6, No. 3, pp. 128-141.
27. Hill, T. (2000), Manufacturing Strategy, Palgrave, New York, NY.
28. Hinterhuber, H.H. (1995), "Business process management: the European approach" in Business Change & Re-engineering, Vol. 2, No. 4, pp. 63-73.
29. Hirzel, M. (2008), "Erfolgsfaktor Prozessmanagement" in Hirzel, M., Kühn, F. and Gaida, I. (Eds.), Prozessmanagement in der Praxis, Gabler, Wiesbaden, pp. 11-22.
30. Hitt, M.A., Smart, D.L. (1994), "Dept: a disciplining force for managers or a debilitating force for organizations?" in Journal of Management Inquiry, Vol. 3, No. 2, pp. 144-152.
31. Hitt, M.A., Hoskisson, R.E., Kim, H. (1997), "International diversification: effects on innovation and firm performance in product-diversified firms" in The Academy of Management Journal, Vol. 40, No. 4, pp. 767-798.
32. Ittner, C.D., Larcker, D.F. (1997), "The performance effects of process management techniques" in Management Science, Vol. 43, No. 4, pp. 522-534.
33. Jansen, J.J., Van Den Bosch, F.A.J., Volberda, H.W. (2006), "Exploratory innovation, exploitative innovation, and performance: effects on organizational antecedents and environmental moderators" in Management Science, Vol. 52, No. 11, pp. 1661-1674.
34. Kohlbacher, M. (2009), "The perceived effects of business process management", paper presented at the IEEE Toronto International Conference, Toronto.
35. Kohlbacher, M. (2010), "The effects of process orientation: a literature review" in Business Process Management Journal, Vol. 16, No. 1, pp. 135-152.
36. Kohlbacher, M., Gruenwald, S. (2011), "Process orientation: conceptualization and measurement" in Business Process Management Journal, Vol. 17, No. 2, pp. 267-283.
37. Kumar, A., Sharman, G. (1992), "We love your product, but where is it?" in The McKinsey Quarterly, No. 29, pp. 24-44.
38. Küng, P., Hagen, C. (2007), "The fruits of business process management: an experience report from a Swiss bank" in Business Process Management Journal, Vol. 13, No. 4, pp. 477-487.
39. McCormack, K.P., Johnson, W.C. (2001), Business Process Orientation: Gaining the E-business Competitive Advantage, St Lucie Press, Boca Raton, FL.
40. Mittermaier, G., Braun, M. (2004), "Geschäftsprozessmanagement bei Infineon" in Ellringmann, H. and Schmelzer, H.J. (Eds.), Geschäftsprozessmanagement inside, Hanser, Munich, pp. 1-40.
41. Muñoz, D.F., de Lascurain, M., Romero-Hernandez, O., Solis, F., de los Santos, L., Palacios-Brun, A., Herreria, F.J., Villaseñor, J. (2011), "INDEVAL develops a new operating and settlement system using operations research" in Interfaces, Vol. 41, No. 1, pp. 8-17.
42. Nunnally, J.C. (1978), Psychometric Theory, McGraw-Hill, New York, NY.
43. Ongaro, E. (2004), "Process management in the public sector: the experience of one-stop shops in Italy" in The International Journal of Public Sector Management, Vol. 17, No. 1, pp. 81-107.
44. Osterloh, M., Frost, J. (2006), Prozessmanagement als Kernkompetenz, Gabler, Wiesbaden.
45. Ostroff, F. (1999), The Horizontal Organization, Oxford University Press, Oxford.
46. Parkhe, A. (1993), "Strategic alliance structuring: a game theoretic and transaction cost examination of interfirm cooperation" in Academy of Management Journal, Vol. 36, No. 4, pp. 794-829.
47. Peng, D.X., Schroeder, R.G., Shah, R. (2008), "Linking routines to operations capabilities: a new perspective" in Journal of Operations Management, Vol. 26, No. 6, pp. 730-748.
48. Reijers, H.A. (2006), "Implementing BPM systems: the role of process orientation" in Business Process Management Journal, Vol. 12, No. 4, pp. 389-409.
49. Schantin, D. (2004), Makromodellierung von Geschäftsprozessen, Deutscher Universitätsverlag, Wiesbaden.
50. Schima, M. (2004), "Geschäftsprozessmanagement bei der Kurz Gruppe" in Ellringmann, H. and Schmelzer, H.J. (Eds.), Geschäftsprozessmanagement inside, Hanser, Munich, pp. 1-40.
51. Schmelzer, H.J., Sesselmann, W. (2006), Geschäftsprozessmanagement in der Praxis, Hanser, Munich.
52. Setti, C., Stückl, R. (2006), "Geschäftsprozessmanagement bei OSRAM" in Schmelzer, H.J. and Sesselmann, W. (Eds.), Geschäftsprozessmanagement in der Praxis, Hanser, Munich, pp. 461-474.
53. Smith, H., Fingar, P. (2003), Business Process Management: The Third Wave, Meghan-Kiffer Press, Tampa, FL.
54. Straits, B.C., Singleton, R.A. (2011), Social Research: Approaches and Fundamentals, Oxford University Press, New York, NY.
55. Sussan, A.P., Johnson, W.C. (2003), "Strategic capabilities of business processes: looking for competitive advantage" in Competitiveness Review, Vol. 13, No. 2, pp. 46-52.
56. Suter, A. (2004), Die Wertschöpfungsmaschine, Industrielle Organisation, Zurich.
57. Suter, A. (2009), Neues Wachstum, Industrielle Organisation, Zurich.
58. Vera, A., Kuntz, L. (2007), "Process-based organization design and hospital efficiency" in Health Care Management Review, Vol. 32, No. 1, pp. 55-65.
59. Wahlich, S.M. (2004), "Prozessorientierte Organisation bei Vaillant Hepworth" in Ellringmann, H. and Schmelzer, H.J. (Eds.), Geschäftsprozessmanagement inside, Hanser, Munich, pp. 1-40.
60. Yeung, A.C.L. (2008), "Strategic supply management, quality initiatives, and organizational performance" in Journal of Operations Management, Vol. 26, No. 4, pp. 490-502.
61. Zhang, Q., Vonderembse, M.A., Lim, J.-S. (2005), "Logistics flexibility and its impact on customer satisfaction" in The International Journal of Logistics Management, Vol. 16, No. 1, pp. 71-95.
62. Armistead, C., Rowland, P. (1996), "The role of people in processes" in Armistead, C. and Rowland, P. (Eds.), Managing Business Processes: BPR and Beyond, Wiley, Chichester, pp. 61-72.
63. Harmon, P. (2007), Business Process Change, Morgan Kaufmann, Burlington, MA.
64. Nyhuis, P., Heinen, T., Steinke, T. (2008), "Was die Wandlungsfähigkeit von Fabriken bestimmt" in IO New Management, No. 10, pp. 31-35.
65. Themistocleous, M., Corbitt, G. (2006), "Is business process integration feasible?" in Journal of Enterprise Information Management, Vol. 19, No. 4, pp. 434-449.
66. Willaert, P., Van den Bergh, J., Willems, J., Deschoolmeester, D. (2007), "The process-oriented organization: a holistic view" in Alonso, G., Dadam, P. and Rosemann, M. (Eds.), BPM, Vol. 4714, Springer, Berlin, pp. 1-15, LNCS.