Process-based organization design and hospital efficiency

Health Care Management Review

Volumn 32, Issue 1, 2007, Pages 55-65

  Vera, Antonio ^a   Kuntz, Ludwig ^a  

^a UNIVERSITY OF COLOGNE   (Germany)

Author keywords

Data envelopment analysis; Efficiency measurement; Organization design; Process based organization

Indexed keywords

ARTICLE; COST CONTROL; DATA BASE; FACTORIAL ANALYSIS; HOSPITAL ADMINISTRATOR; HOSPITAL ORGANIZATION; PHYSICIAN ATTITUDE; QUESTIONNAIRE; REGRESSION ANALYSIS;

EID: 33846455822     PISSN: 03616274     EISSN: None     Source Type: Journal    
DOI: 10.1097/00004010-200701000-00008     Document Type: Article

References (44)

1. Aas, I. H. M. (1997). Organizational change: Decentralization in hospitals. International Journal of Health Planning and Management, 12(2), 103-114.
2. Abernethy, M. A., & Stoelwinder, J. U. (1995). The role of professional control in the management of complex organizations. Accounting, Organizations, and Society, 20, 1-17.
3. Andersen, P., & Petersen, N. C. (1993). A procedure for ranking efficient units in data envelopment analysis. Management Science, 39, 1261-1264.
4. Arndt, M., & Bigelow, B. (1998). Reengineering: Deja vu all over again. Health Care Management Review, 23, 58-66.
5. Bragato, L., & Jacobs, K. (2003). Care pathways: The road to better health services? Journal of Health Organization and Management 17, 164-180.
6. Braithwaite, J. (1993). Strategic management and organisational structure: Transformational processes at work in hospitals. Australian Health Review, 16, 383-404.
7. Braithwaite, J., & Westbrook, M. T. (2004). A survey of staff attitudes and comparative managerial and non-managerial views in a clinical directorate. Health Services Management Research, 17, 141-166.
8. Berwick, D. M. (2003). Improvement, trust, and the healthcare workforce. Quality and Safety in Health Care, 12, 448-452.
9. Cooper, W. W., Seiford, L., & Tone, K. (2000). Data envelopment analysis. Boston: Kluwer.
10. Crano, W. D., & Brewer, M. B. (2002). Principles and methods of social research (2nd ed.). Mahwah: Lawrence Erlbaum Associates.
11. Davenport, T. H., & Short, J. E. (1990). The new industrial engineering: Information technology and business process redesign. Sloan Management Review, 31(4), 11-28.
12. Dziuban, C. D., & Shirkey, E. C. (1974). When is a correlation matrix appropriate for factor analysis? Some decision rules. Psychological Bulletin, 81, 358-361.
13. Ford, R. C., & Fottler, M. D. (1995). Empowerment: A matter of degree. Academy of Management Executive, 9(2), 21-31.
14. Hall, G., Rosenthal, J., & Wade, J. (1993). How to make reengineering really work. Harvard Business Review, 71(6), 119-131.
15. Hammer, M. (1990). Reengineering work: Don't automate, obliterate. Harvard Business Review, 68(4), 104-112.
16. Hammer, M., & Champy, J. (1993). Reengineering the corporation. New York: Harper Collins Publishers.
17. Handfield, R. B., & Nichols, E. L. (1999). Introduction to supply chain management. New Jersey: Prentice-Hall.
18. Harmann, H. (1976). Modern factor analysis (3rd ed.). Chicago: University of Chicago Press.
19. Ho, S.-J. K., Chan, L., & Kidwell, R. E. (1999). The implementation of business process reengineering in American and Canadian hospitals. Health Care Management Review, 24(2), 19-31.
20. IHI. (2003). The breakthrough series-IHI's collaborative model for achieving breakthrough improvement. Cambridge: Institute for Healthcare Improvement.
21. IHI. (2005). Going lean in health care. Cambridge: Institute for Healthcare Improvement.
22. Jimmerson, R. N., Weber, D., & Sobek, D. K. (2005). Reducing waste and errors: Piloting lean principles at intermountain healthcare. Joint Commission Journal on Quality and Patient Safety, 31, 249-257.
23. Kaluzny, A. D. (2000). Organizational directions for the millennium: What needs to be done! Health Care Management Review, 25, 29-34.
24. Kuntz, L., & Scholtes, S. (2000). Measuring the robustness of empirical efficiency valuations. Management Science, 46, 807-823.
25. Kuntz, L., & Vera, A. (2005). Transfer pricing in hospitals and efficiency of physicians: The case of anesthesia services. Health Care Management Review, 30, 262-269.
26. Luck, J., & Peabody, J. W. (2000). Improving the public sector: Can reengineering identify how to boost efficiency and effectiveness at a VA medical center? Health Care Management Review, 25(2), 34-44.
27. Lungen, M., & Lapsley, I. (2003). The reform of hospital financing in Germany: An international solution? Journal of Health Organization & Management, 17, 360-372.
28. Majchrzak, A., & Wang, Q. (1996). Breaking the functional mind-set in process organizations. Harvard Business Review, 74(5), 93-99.
29. Manganelli, R. L., & Raspa, S. P. (1995). Why re-engineering has failed. Management Review, 84(7), 39-43.
30. McCracken, M. J., McIlwain, T. F., & Fottler, M. D. (2001). Measuring organizational performance in the hospital industry. Health Services Management Research, (14), 211-219.
31. McNulty, T. (2003). Redesigning public services: Challenges of practice for policy. British Journal of Management, 14, S31-S45.
32. McNulty, T., & Ferlie, E. (2004). Process transformation: Limitations to radical organizational change within public service organizations. Organization Studies, 25, 1389-1412.
33. Montgomery, K. (1990). A prospective look at the specialty of medical management. Work and Occupation, 17, 178-198.
34. Olesen, O. B., & Petersen, N. C. (2002). The use of data envelopment analysis with probabilitic assurance regions for measuring hospital efficiency. Journal of Productivity Analysis, 17, 83-109.
35. Schilling, M. A., & Steensma, H. K. (2001). The use of modular organizational forms-An industry level analysis. Academy of Management Journal, 44, 1149-1168.
36. Shortell, S. M., & Kaluzny, A. D. (2006). Organization theory and health services management. In S. M. Shortell, & A. D. Kaluzny (Eds.). Health Care Management-Organization design and behavior (5th ed., 5-41). Clifton Park: Thomson Delmar.
37. Siegel, S., & Castellan, N. J. (1988). Nonparametric statistics for the behavioral sciences (2nd ed.) New York: McGraw-Hill.
38. Spear, S. J. (2005). Fixing health care from the inside, today. Harvard Business Review, 83, 78-91.
39. Stebbins, M. W., Shani, A. B., Moon, W., & Bowles, D. (1998). Business process reengineering at blue shield of California. Journal of Organizational Change Management, 11, 216-232.
40. Talwar, R. (1993). Business re-engineering-A strategy-driven approach. Long Range Planning, 26(6), 22-40.
41. Udpa, S. (1996). Activity-based costing for hospitals. Health Care Management Review, 21(3), 83-96.
42. Vanhaverbeke, W., & Torremans, H. (1999). Organizational structure in process-based organizations. Knowledge and Process Management, 6, 41-52.
43. Woodard, T. D. (2005). Addressing variation in hospital quality: Is six sigma the answer? Journal of Healthcare Management, 50, 226-236.
44. Zelman, W. N., McCue, M. J., Millikan, A. R., & Glick, N. D. (2003). Financial management of health care organizations (2nd ed.). Oxford: Blackwell Publishing.