Business Process Change

Business Process Change

Volumn , Issue , 2007, Pages

  Harmon, Paul ^a  

^a Enterprise Alignment   (United States)

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EID: 85013773489     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1016/B978-0-12-374152-3.X5027-7     Document Type: Book

References (150)

1. http://www.bptrends.com.
2. Specifically, BPTrends has published a series of surveys. To access the complete survey cited in this chapter, go to, and click on the tab marked BPTrends Surveys. http://www.BPTrends.com.
3. Creating Modern Capitalism: How Entrepreneurs, Companies, and Countries Triumphed in Three Industrial Revolutions 1997, Harvard University Press. T.K. McCraw (Ed.).
4. The Capability Maturity Model: Guidelines for Improving the Software Process 1995, (principal contributors and editors), Addison-Wesley, This book provides a good introduction to the concepts underlying CMM. To access information about CMM, check www.esi.cmu.edu/cmm. M.C. Paulk, C.V. Weber, B. Curtis, M.B. Chrissis (Eds.).
5. Chrissis Mary Beth, Konrad Mike, Shrum Sandy CMMI: Second Edition: Guidelines for Process Integration and Product Improvement 2007, This book provides a summary of where CMMI is today., Addison-Wesley.
6. Creating Modern Capitalism: How Entrepreneurs, Companies, and Countries Triumphed in Three Industrial Revolutions 1997, Harvard University Press. T.K. McCraw (Ed.).
7. Taylor Frederick W. The Principles of Scientific Management 1911, Harper's, For a modern review of the efficiency movement and Taylor, check Daniel Nelson's Frederick W. Taylor and the Rise of Scientific Management, University of Wisconsin Press, 1980.
8. Bertalanffy Ludwig von General Systems Theory: Foundations, Development, Applications 1968, An early book that describes how engineering principles developed to control systems ranging from thermostats to computers provided a better way to describe a wide variety of phenomena., George Braziller.
9. Beer Stafford Brain of the Firm 1967, Early, popular book on how managers should use a systems approach., Harmondsworth.
10. Forrester Jay Principles of Systems 1971, Forrester was an influential professor at MIT who wrote a number of books showing how systems theory could be applied to industrial and social systems. Several business simulation tools are based on Forrester's ideas, which are usually referred to as systems dynamics, since they focus on monitoring and using changing rates of feedback to predict future activity., Pegasus Communications.
11. Sterman John D. Business Dynamics: Systems Thinking and Modeling for a Complex World 2000, Sterman is one of Forrester's students at MIT, and this is a popular textbook for those interested in the technical details of systems dynamics, as applied to business problems., Irwin McGraw-Hill.
12. Senge Peter M. The Fifth Discipline: The Art and Practice of the Learning Organization 1994, Senge is also at the Sloan School of Management at MIT, and a student of Forrester. Senge has created a more popular approach to systems dynamics that puts the emphasis on people and the use of models and feedback to facilitate organizational development. In the Introduction we described mature process organizations as organizations that totally involved people in constantly improving the process. Senge would describe such an organization as a learning organization., Currency Doubleday.
13. Porter Michael E. Competitive Advantage: Creating and Sustaining Superior Performance 1985, This book focuses on the idea of competitive advantage and discusses how companies obtain and maintain it. One of the key techniques Porter stresses is an emphasis on value chains and creating integrated business processes that are difficult for competitors to duplicate., The Free Press.
14. Hammer Michael Reengineering Work: Don't Automate, Obliterate. Harvard Business Review July-August 1990, This article, and the one below by Davenport and Short, kicked off the BPR fad. The books that these authors are best known for didn't come until a couple of years later.
15. Rummler Geary, Brache Alan Performance Improvement: Managing the White Space on the Organization Chart 1990, Still the best introduction to business process redesign for senior managers. Managers read Hammer and Davenport in the early 1990s, and then turned to Rummler and Brache to learn how to actually do business process redesign. So many ideas that we now associate with business process change originated with Geary Rummler. Davenport, Thomas H., and James Short, "The New Industrial Engineering: Information Technology and Business Process Redesign," Sloan Management Review, Summer 1990., Jossey-Bass.
16. Hammer Michael, Champy James Reengineering the Corporation: A Manifesto for Business Revolution 1993, This was a runaway bestseller that got everyone in business talking about reengineering in the mid-1990s. It argued for a radical approach to redesign. Some companies used the ideas successfully; most found it too disruptive., HarperBusiness.
17. Davenport Thomas H. Process Innovation: Reengineering Work through Information Technology 1993, This book doesn't have the breathless marketing pizzazz that Hammer's book has, but it's more thoughtful. Overall, however, both books advocate radical change to take advantage of the latest IT technologies., Harvard Business School Press.
18. Smith, Adam, The Wealth of Nations, (any of several editions). Classic economics text that advocates, among other things, the use of work specialization to increase productivity.
19. The Workflow Paradigm: The Impact of Information Technology on Business Process Reengineering 1995, Future Strategies. 2nd ed. L. Fischer (Ed.).
20. Davenport Thomas H. Mission Critical: Realizing the Promise of Enterprise Systems 2000, Harvard Business School Press, This is the book in which Davenport laid out the case for using ERP systems to improve company processes.
21. Ramias Alan The Mists of Six Sigma 2005, www.bptrends.com, Oct., Excellent history of the early development of Six Sigma at Motorola.
22. Scheer August-Wilhelm Business Process Engineering: Reference Models for Industrial Enterprises 1994, Scheer has written several books, all very technical, that describe how to use IT systems and modeling techniques to support business processes., Springer. 2nd ed.
23. Harry Mikel J., Schroeder Richard Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations 1999, An introduction to Six Sigma by the Motorola engineer who is usually credited with originating the Six Sigma approach., Doubleday and Company.
24. Harrington H.James, Esseling Erik K.C., Van Nimwegen Harm Business Process Improvement Workbook 1997, A very practical introduction to process improvement, very much in the Six Sigma tradition, but without the statistics and with a dash of software diagrams., McGraw-Hill.
25. Boar Bernard H. Practical Steps for Aligning Information Technology with Business Strategies: How to Achieve a Competitive Advantage 1994, Lots of books have been written on business-IT alignment. This one is a little out of date, but still very good. Ignore the methodology, which gets too technical, but focus on the overviews of IT and how they support business change., Wiley.
26. CIO Reengineering Redux. CIO Magazine 2000, 143-156. March 1, A roundtable discussion between Michael Hammer and four other business executives on the state of reengineering today. They agree on the continuing importance of process change. For more on Michael Hammer's current work, check his Web site: www.hammerandco.com.
27. Smith Howard, Fingar Peter Business Process Management, The Third Wave 2003, Meghan-Kiffer Press.
28. Some strategists have recently argued that Value Chains are too rigid to model the changes that some companies must accommodate. They suggest an alternative that is sometimes termed Value Nets. IBM represents this approach with Business Component Models (BCM). This approach treats business processes as independent entities that can be combined in different ways to solve evolving challenges. Thus, the Value Nets approach abandon's the idea of strategic integration, as Porter defines it, to achieve greater flexibility. The Value Nets and BCM models we have seen simply represent business processes, and don't show how those processes are combined to generate products for customers. We suspect that this new approach will prove useful, but only if it can be combined with the Value Chain approach so that companies can see how they combine their business processes (or components) to achieve specific outcomes. Otherwise, the Value Nets approach will tend to sub-optimize potential value chain integration and tend to reduce things to a set of best practices, with all the accompanying problems that Porter describes when he discusses Operational Effectiveness.
29. The best book that describes the Value Nets approach is David Bovet and Joseph Martha's. Value Nets 2000, John Wiley.
30. Porter Michael E. Competitive Strategy: Techniques for Analyzing Industries and Competitors 1980, The Free Press, The best-selling book on strategy throughout the past two decades. The must-read book for anyone interested in business strategy.
31. Porter Michael E. Competitive Advantage: Creating and Sustaining Superior Performance 1985, This book focuses on the idea of competitive advantage and discusses how companies obtain and maintain it. One of the key techniques Porter stresses is an emphasis on value chains and creating integrated business processes that are difficult for competitors to duplicate., The Free Press.
32. Porter Michael E. What Is Strategy?. Harvard Business Review November-December 1996, Reprint no. 96608. This is a great summary of Porter's Competitive Advantage. It's available from www.amazon.com.
33. Porter Michael E. Strategy and the Internet. Harvard Business Review March 2001, Reprint no. R0103D. In this HBR article, Porter applies his ideas on strategy and value chains to Internet companies with telling effect. An article everyone interested in e-business should study.
34. Treacy Michael, Wiersema Fred The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, and Dominate Your Market 1995, This book was extremely popular in the late 1990s and is still worthwhile. It provides some key insights into company cultures and how they affect positioning and the customers you should target., Addison-Wesley.
35. Kaplan Robert S., Norton David P. Having Trouble with Your Strategy? The Map It. Harvard Business Review Sept-Oct 2000, This article is available from www.amazon.com.
36. Kaplan Robert S., Norton David P. Strategy Maps: Converting Intangible Assets into Tangible Outcomes 2004, The Kaplan-Norton model often confuses the relationship between process and measures, but it also provides lots of good insights. Read it for insights, but don't take their specific approach too seriously, or your process focus will tend to get lost. Kaplan and Norton's previous book on the Balanced Scorecard approach to strategy was The Strategy Focused Organization, which was published by the Harvard Business School press in 2001, and it's also worth a read., Harvard Business School Press.
37. Rummler Geary, Brache Alan Improving Performance: Managing the White Space on the Organization Chart 1990, The book is out of date in the sense that diagramming elements are defined in ways that are pre-UML and BPMN and we have changed various diagrams to bring the Rummler-Brache diagrams into line with current practice., Jossey-Bass.
38. http://www.performancedesignlab.com.
39. Magretta Joan The Power of Virtual Integration: An Interview with Dell Computer's Michael Dell March 1998, A Harvard Business School Case Study and Commentary, Available from www.hbsp.harvard.edu.
40. Senge Peter M. The Fifth Discipline: The Art and Practice of the Learning Organization 1994, Senge is also at the Sloan School of Management at MIT, and is a student of Forrester. Senge has created a more popular approach to systems dynamics that puts the emphasis on people and the use of models and feedback to facilitate organizational development. In the introduction we described mature process organizations as organizations that totally involved people in constantly improving the process. Senge would describe such an organization as a learning organization., Currency Doubleday.
41. http://www.supplychain.org.
42. Harmon An Introduction to the Supply Chain Council's SCOR Methodology Jan. 2003, A good general overview of the SCOR methodology is available on, Search:. http://www.bptrends.com.
43. Bolstorff Peter, Rosenbaum Robert Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR Model 2003, A good book that presents a specific approach for implementing SCOR at a company, AMACOM.
44. http://www.pcor.com.
45. For information on the VRM approach, check. http://www.valuechain.org.
46. Information about the TeleManagement Forum and eTOM can be obtained from their Web site You can download publications from their site, including the specification for their eTOM framework. http://www.tmforum.com.
47. TeleManagement Forum eTOM: The Business Process Framework: For the Information and Communications Services Industry 2001, Public Evaluation Version 2.5, December, Document GB921. This document describes the current state of the eTOM specification and is available from the TeleManagement Forum Web site.
48. http://www.bptrends.com.
49. For information on ACORD's Insurance Framework, go to. http://www.acord.org.
50. http://www.proformacorp.com.
51. Drucker Peter F. Management: Tasks, Responsibilities, Practices 1993, Collins.
52. Allen Louis A. Principles of Professional Management 1978, In the mid-1970s I worked briefly for Louis A. Allen, a then-popular management consultant. As far as I know, his books are no longer in print, but he introduced me to the idea that managers must plan, organize, lead, and control. I've simplified that in this chapter to planning and controlling., Louis Allen Associates (2 nd) .
53. Mintzberg Henry The Nature of Managerial Work 1973, Prentice Hall.
54. Bolles Dennis L., Hubbard Darrel G. The Power of Enterprise-Wide Project Management 2007, The best book for a general description of their maturity model is:, AMACOM. http://www.pmi.org.
55. ndEd.): A Practical Introduction to Integrated Process Improvement 2004, The best general introduction to CMMI management processes. For more information on CMMI, visit www.sei.cmu.edu., Addison-Wesley.
56. http://www.supplychain.org.
57. Information about IT Governance Institute's COBIT framework is available from. http://www.itgi.org.
58. Champy James Reengineering Management 1995, As with the original reengineering book, this is more about why you should do it than how to do it., HarperBusiness.
59. Hammer Michael Beyond Reengineering: How the Process-Centered Organization Is Changing Our Work and Our Lives 1997, Similar to the Champy book. Lots of inspiring stories., HarperBusiness.
60. Spanyi Andrew More for Less: The Power of Process Management 2006, This is a good, up-to-date discussion of the issues involved in managing processes from an enterprise perspective, Meghan-Kiffer.
61. http://www.pritchettnet.com/COmp/PI/CaseStudies/chevroncase.htm.
62. ndEd.) 1995, Still the best introduction to measuring business processes., Jossey-Bass.
63. Spitzer Dean R. Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success 2007, A very nice introduction to the latest ideas on organizing performance measurement., AMACOM.
64. Lynch Richard L., Cross Kelvin F. Measure Up! Yardsticks for Continuous Improvement 1991, An older book with lots of good ideas on process measurement., Blackwell.
65. Balanced Scorecard is a popular approach to measuring corporate and managerial performance. The term was coined Robert S. Kaplan (a Harvard Business School accounting professor) and David P. Norton (a consultant) in an article titled "The Balanced Scorecard-Measures that Drive Performance", that appeared in the Jan/Feb 1992 issue of the Harvard Business Review.
66. Kaplan Robert S., Norton David P. The Balanced Scorecard: Translating Strategy into Action 1996, Kaplan and Norton describe a popular approach to tying measures to organization strategies. It's good in that it gets executives thinking of a variety of measures. It's bad if it's used alone, as a measurement solution, and not incorporated into a total business process management strategy. If you want, you can easily think of the collection of measures that accumulate as a process is analyzed as a score-card of measures., Harvard Business School Press.
67. Kaplan Robert S., Norton David P. Having Trouble with Your Strategy? Then Map It. Harvard Business Review Sept-Oct 2000, This article describes how the authors link strategy to Balanced Scorecard measures. It is available from www.amazon.com.
68. Kaplan Robert S., Norton David P. Strategy Maps: Converting Intangible Assets into Tangible Outcomes 2004, The Kaplan-Norton model often confuses the relationship between process and measures, but it also provides lots of good insights. Read it for insights, but don't take their specific approach too seriously, or your process focus will tend to get lost. Kaplan and Norton's previous book on the Balanced Scorecard approach to strategy was The Strategy Focused Organizationwhich was published by the Harvard Business School press in 2001 and its also worth a read., Harvard Business School Press.
69. http://www.amazon.com.
70. Smith Ralph Business Process Management and the Balanced Scorecard 2007, Wiley, This is a recent book that describes the challenges of using the Balanced Scorecard with BPM.
71. http://www.bptrends.com.
72. Information on the Supply Chain Council's measurement systems is from a number of SCC publications. The specific information about Make-to-Order process measures is from the SCOR manual. All SCC information is available from. http://www.supplychain.org.
73. http://www.bptrends.com.
74. The Baldrige Award is a U.S. government program managed by the U.S. Commerce Department. Information on the Baldrige program is available at. http://www.quality.nist.gov.
75. Burlton Roger T. Business Process Management: Profiting From Process 2001, This is the book that Roger Burlton published in 2001 that contains many of the ideas used by PRG., SAMS.
76. Marca David A., McGowan Clement L. IDEF0/SADT: Business Process and Enterprise Modeling 1988, PRG's IGOE diagram was originally derived from work done in the early 1990s for the U.S. Air Force. The software development methodology developed at that time included a business analysis methodology, usually termed IDEF0. In December 1993, the Computer Systems Laboratory of the National Institute of Standards and Technology (NIST) released IDEFØ as a standard for Function Modeling in FIPS Publication 183. Two books that describe IDEF0 are, Electic Solutions.
77. Feldmann Clarence G. The Practical Guide to Business Process Reengineering Using IDEF0 1998, Dorset House Publishing.
78. Performance Improving: Managing the White Space on the Organization Chart 1995.
79. By far the best introduction to BPMN is provided by two papers written by Stephen White which are available on the BPTrends site. White was the chair of the BPMN task force that created the notation. Go to, and search on Stephen White. http://www.bptrends.com.
80. Introduction to BPMN July 2004.
81. Process Modeling Notations and Workflow Patterns March 2004.
82. http://www.ispi.org.
83. Rummler Geary A. Serious Performance Consulting: According to Rummler 2004, Publication of ISPI and ASTD, This is the best book available on HPT and business processes. Every business process analyst who attempts the analysis of activities that involve human performers should read this book. There is nothing else remotely like it for its clarity and practicality.
84. Gilbert Thomas F. Human Competence: Engineering Worthy Performance 1978, Gilbert was one of the people that created human performance technology in the 1970s, and this book provides a thought-provoking introduction to the field. Gilbert is extremely idiosyncratic and can be technical, so you've really got to be interested in human performance issues to get through this., McGraw-Hill.
85. Curtis Bill, Hefley William E., Millor Sally A. The People Capability Maturity Model: Guidelines for Improving the Workforce 2002, This is a book that starts with the premises of CMM and then studies how one improves the workforce to move from one level of process maturity to another. Bill Curtis wrote that it was this book that started him thinking of applying CMM to processes other than software processes., Addison-Wesley.
86. Newell Allen, Simon Herbert A. Human Problem Solving 1972, The critical early work on cognitive psychology and artificial intelligence., Prentice-Hall.
87. Crandall Beth, Klein Gary, Hoffman Robert R. Working Minds: A Practitioner's Guide to Cognitive Task Analysis 2006, This book provides a very nice introduction to cognitive mapping and cognitive task analysis., MIT Press.
88. Lindsay Peter H., Norman Donald A. Human Information Processing: An Introduction to Psychology 1972, This textbook is out of print, but used copies can be obtained from www.amazon.comand it provides a really excellent introduction to all the basic cognitive analysis concepts, including mapping., Academic Press.
89. http://www.amazon.com.
90. Davenport Thomas H. Thinking for a Living: How to Get Better Performance Results from Knowledge Workers 2005, Harvard Business School Press, This is an excellent, high-level look at the problems managers face in dealing with knowledge workers.
91. Hall Curt, Harmon Paul The BPTrends 2006 Report on Business Rules Products May 2006, In 2006 BPTrends published a report by Curt Hall and Paul Harmon that reviewed business rule technologies and some of the leading business rule products currently in use. This report is free and can be accessed by going to www.bptrends.comand selecting BPT Product Reports. I owe many of my ideas on business rules to discussions with Curt Hall.
92. The OMG has developed a business rules standard that anyone interested in business rules development should study. To access it, visit the OMG Web site and search for: Business Semantics of Business Rules.
93. http://www.brcommunity.com.
94. ndEd.), BRCommunity.com 2005, This is an excellent introduction to the concepts and techniques involved in business rules.
95. Morgan Tony Business Rules and Information Systems: Aligning IT with Business Goals 2002, This is another good introduction to the importance of specific business rules and how they can be used to align business goals with specific processes and activities., Addison-Wesley.
96. Mitra Amit, Gupta Amar Agile Systems: With Reusable Patterns of Business Knowledge 2005, This is a rather technical book that proposes that organizations develop comprehensive knowledge-based systems to describe complex business processes. This is very much in the spirit of the knowledge-based systems movement of the eighties, and proposes the development of systematic ontologies and inheritance hierarchies that could be used to structure business rule systems. This is a very important book, but only those considering a heavy investment in business rules will want to read it., ARTECH House.
97. Harmon Paul, Hall Curt Intelligent Software Systems Development: An IS Manager's Guide 1993, This is an older book, but provides a good technical introduction to the concepts used in expert systems and business rule systems., Wiley.
98. The analysis of process management is primarily derived from the work of Geary Rummler. The basic concepts were introduced in Improving Performance, but have been considerably elaborated in recent lectures and workshops. Ideas about the relationships between day-to-day management and management processes at a distance have been developed in conversations with Roger Burlton.
99. Champy James Reengineering Management 1995, Other business process theorists have also focused on improving the management of processes:, As with the original reengineering book, this is more about why you should do it than how to do it., HarperBusiness.
100. Hammer Michael Beyond Reengineering: How the Process-Centered Organization Is Changing Our Work and Our Lives 1997, Similar to the Champy book. Lots of inspiring stories., HarperBusiness.
101. http://www.pritchettnet.com/COmp/PI/CaseStudies/chevroncase.htm.
102. Hayler Rowland, Nichols Michael What is Six Sigma Process Management 2005, McGraw-Hill, A good book on the role of management in Six Sigma.
103. Taylor Frederick W. The Principles of Scientific Management 1911, For a modern review of the efficiency movement and Taylor, check Daniel Nelson's Frederick W. Taylor and the Rise of Scientific Management, University of Wisconsin Press, 1980. Frederick Winslow Taylor advocated the idea that managers had a responsibility to study processes and assure that they were efficient. Taylor emphasized time and motion studies, and motivational incentives to control performance. Workers, who resented being urged to work faster, called the approach "Taylorism.", Harper's.
104. Orr Ken Creating the Smart Enterprise: Business Process Reengineering in the Real World 1998, The automotive data is from an IMVP World Assembly Plan Survey conducted in 1986. I discovered this data in a booklet written by, and is available from the Ken Orr Institute. For more information, check www.kenorrinst.com.
105. Eckes George The Six Sigma Revolution: How General Electric and Others Turned Process into Profits 2001, A good workthrough of all the basics, for managers or practitioners. I'd recommend this be your first book on Six Sigma., John Wiley.
106. Brassard Michael, Finn Lynda, Ginn Dana, Ritter Diane The Six Sigma Memory Jogger II: A Pocket Guide of Tools for Six Sigma Improvement Teams 2002, This is one of several little pocket guides (3″ by 5″) that summarize everything in a easily accessible form. This is the book I grab when I want to look up a technical term or get a formula. There are several others that are equally useful for more specialized aspects of Six Sigma. Check www.goalqpc.com., GOAL/QPC.
107. Institute Juran The Six Sigma Basic Training Kit: Implementing Juran's 6 Step Quality Improvement Process and Six Sigma Tools} 2001, An expensive but detailed guide to Six Sigma that includes facilitator notes and training modules. For those who want to lead a Six Sigma team., McGraw-Hill.
108. Harry Mikel, Linsenmann Don R. The Six Sigma Fieldbook: How DuPont Successfully Implemented the Six Sigma Breakthrough Management Strategy 2006, This book describes the deployment of Six Sigma at DuPont from 1998 to 2004. It is a great case study in what's involved in making Six Sigma happen at a large company., Currency Doubleday.
109. Gupta Praveen Six Sigma Business Scorecard: Creating a Comprehensive Corporate Performance Measurement System 2004, This book is more specialized, but a good book if you are trying to use both Balanced Scorecard and Six Sigma and trying to figure out how to integrate them., McGraw-Hill.
110. Webb Michael J. Sales and Marketing the Six Sigma Way 2006, This book discusses the application of Six Sigma techniques to sales and marketing problems. It's a great book for anyone who wants to improve sales and marketing processes and it demonstrates how far Six Sigma has come beyond its origins in manufacturing., Kaplan Publishing.
111. Gygi Craig, DeCarlo Neil, Williams Bruce Six Sigma for Dummies 2005, This is my new favorite as a simple introduction to Six Sigma. It provides a very nice overview of what you need to know., Wiley.
112. Sayer Charlie J., Williams Bruce Lean for Dummies 2007, A good overview of Lean as it is being used in organizations today., Wiley.
113. Ohno Taiichi Toyota Production System: Beyond Large-Scale Production 1988, This is the first book on Lean, published in Japan in 1978. It was translated into English in 1988. This book has the seminal ideas, but is entirely focused on manufacturing problems., Productivity Press.
114. Womack James, Jones Daniel, Roos Daniel The Machine That Changed The World: The Story of Lean Production: How Japan's Secret Weapon in the Global Auto Wars Will Revolutionize Western Industry 1990, An MIT study of the practices employed at Toyota. This is the book that kicked off the interest in Lean in the U.S. Womack went on to set up the Lean Enterprise Institute, in 1997 ( www.lean.org). The Lean Enterprise Institute provides training courses and has published a series of books and workbooks to help analysts learn about specific Lean techniques., Harper Perennial.
115. Womack James P., Jones Daniel T. Lean Solutions: How Companies and Customers Can Create Value and Wealth Together 2005, The latest book by Womack, it contains a lot of good examples of Lean success stories., Free Press.
116. Rother Mike, Shook John Learning to See 2003, This is a great introduction to value-stream mapping, The Lean Enterprise Institute.
117. Carreira Bill, Trudell Bill Lean Six Sigma That Works 2006, One of several new books that aim to show how Lean and Six Sigma can be combined., AMACOM.
118. Silverstein David, DeCarlo Neil, Slocum Michael Innovation Happens Else-where: How to transform business as usual into business as exceptional 2005, This is a nice introduction to TRIZ by guys who are very much in the Six Sigma tradition., Breakthrough Performance Press.
119. http://www.bptrends.com.
120. Burlton Roger T. Business Process Management: Profiting from Process 2001, Lots of practical advice., SAMS.
121. Jeston John, Nelis Johan Business Process Management: Practical Guidelines to Successful Implementations 2006, A new methodology book that provides considerable detail., Elsevier.
122. Manganelli Raymond L., Klein Mark M. The Reengineering Handbook: A Step-by-Step Guide to Business Transformation 1994, Lots of practical advice and a step-by-step methodology., American Management Association.
123. Kubeck Lynn C. Techniques for Business Process Redesign: Tying It All Together 1995, Another good book with information on phases and what has to happen when., Wiley-QED Publication.
124. Petrozzo Daniel P., Stepper John C. Successful Reengineering 1994, Another good summary of successful practices., Van Nostrand Reinhold.
125. Business Process Change: Reengineering Concepts, Methods and Technologies 1995, Idea Group Publishing. V. Grover, W.J. Kettinger (Eds.).
126. Facilitation at a Glance!: A Pocket Guide of Tools and Techniques for Effective Meeting Facilitation 1999, GOLA/QPC.
127. Smith Howard, Fingar Peter Business Process Management: The Third Wave 2003, This book kicked off the current interest in BPMS tools and applications. It's a bit over the top, but it presents the case for BPMS with lots of enthusiasm, Meghan-Kiffer Press.
128. Khan Rashid N. Business Process Management: A Practical Guide 2005, Of the books published that have sought to explain BPMS products, this is the one I think offers the most practical and straightforward presentation, Meghan-Kiffer Press.
129. White Stephen Using BPMN to Model a BPEL Process March 2005, This paper on BPTrends walks through the way BPMN notation can be used to generate BPEL, the language underlying some BPMS products, BPTrends.
130. Owen Martin BPMN and Business Process Management March 2004, This paper on BPTrends discusses the use of BPMN for BPMS development, BPTrends.
131. Rosen Michael BPM and SOA: Where Does One End and the Other Begin? January 2006, Mike Rosen has written a series of articles on BPTrends describing the relationship between BPM and SOA. This is the article where he introduced the diagram used in Figure 16.8, but all of the articles are worth reading, BPTrends.
132. Miers Derek Keys to BPM Success January 2006, BPTrends.
133. Miers Derek Getting Past the First BPMS Project March 2006, BPTrends.
134. Chappell David Understanding BPM Servers January 2005, www.bptrends.com, This is a nice summary of how Microsoft is approaching BPMS with its BizTalk Server.
135. zur Muehlen Michael Workflow-based Process Controlling: Foundation, Design, and Application of Workflow-driven Process Information Systems 2004, A technical book on the theory of BPMS with a special emphasis on process control, Logos Verlag Berlin.
136. Moore Geoffrey A. Crossing the Chasm 1991, HarperBusiness.
137. Davenport Thomas H. Mission Critical: Realizing the Promise of Enterprise Systems 2000, Having helped launch the BPR movement, Davenport noticed that by the late 1990s many companies were implementing process change with packaged applications from ERP vendors. He wrote this book to report on his investigations of the whole trend. When Davenport wrote this, he was the director of the Institute for Strategic Change at Andersen Consulting. Davenport is now director of the Business Process Institute at Babson College. For more information, check www.babson.edu., Harvard Business School Press.
138. Scheer A.-W. ARIS-Business Process Modeling 2000, This book focuses on process modeling, especially as it is done with ARIS in SAP R/3. A book for IT developers, not business managers., Springer. 3rd ed.
139. Scheer A.-W. ARIS-Business Process Frameworks 1999, This book focuses on the ARIS approach to process redesign using SAP R/3 products and the ARIS software tool. It talks about aligning strategy and processes, but is a book for IT developers and not business managers., Springer. 3rd ed.
140. Scheer A.-W. Business Process Engineering: Reference Models for Industrial Enterprises 1994, The book lays out Scheer's basic approach to process reengineering. A book for IT developers, not business managers., Springer. 2nd ed.
141. http://www.idsscheer.com.
142. The main source of information on SAP and the diagrams used in this chapter was the SAP Web site. http://www.sap.com.
143. Curran Thomas, Keller Gerhard, Ladd Andrew SAP R/3 Business Blueprint: Understanding the Business Process Reference Model 1998, A good introduction to the use of SAP modules to model business processes. Lots of detailed ARIS examples. A book for IT developers, not business managers., Prentice Hall.
144. Conference Board Study ERP Post Implementation Issues and Best Practices December 2000.
145. Worthen Ben Nestle's ERP Odyssey. CIO Magazine 2002, 62-70. May 14.
146. Reinventing the Integrated Customer-Driven Enterprise 2002, IBM.
147. Woods Dan, Word Jeffrey SAP NetWeaver for Dummies 2004, Wiley, A good introduction to NetWeaver, SAP's evolving BPMS entry.
148. Forndron Frank, Liebermann Thilo, Thurner Marcus, Widmayer Peter mySAP ERP Roadmap: Business Processes, Capabilities, and Complete Upgrade Strategy 2006, This book describes how SAP is modifying its ERP modules (converting them to mySAP modules) that will be able to run with NetWeaver., SAP Press.
149. http://www.bptrends.com.
150. SAP has created a special Web site within their SAP Community Network for business process experts (BPx) that is designed to help business analysts learn about the latest developments in BPM. Visit, for more information. http://www.sdn.sap.com/irj/sdn/bpx.