Logistics flexibility and its impact on customer satisfaction

The International Journal of Logistics Management

Volumn 16, Issue 1, 2005, Pages 71-95

  Zhang, Qingyu ^a   Vonderembse, Mark A ^b   Lim, Jeen Su ^c  

^a ARKANSAS STATE UNIVERSITY   (United States)

^b UNIVERSITY OF TOLEDO   (United States)

^c UNIVERSITY OF TOLEDO   (United States)

Author keywords

Customer satisfaction; Distribution management

Indexed keywords

EID: 84986136022     PISSN: 09574093     EISSN: 17586550     Source Type: Journal    
DOI: 10.1108/09574090510617367     Document Type: Article

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