An explanation of cross-national variation in call centre job quality using institutional theory

Work, Employment and Society

Volumn 27, Issue 1, 2013, Pages 21-38

  Holman, David ^a  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

Author keywords

call centres; employment regime theory; job quality

Indexed keywords

EID: 84873901792     PISSN: 09500170     EISSN: None     Source Type: Journal    
DOI: 10.1177/0950017012460309     Document Type: Article

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