Team processes and safety of workers: Cognitive, affective, and behavioral processes of construction crews

Journal of Construction Engineering and Management

Volumn 138, Issue 10, 2012, Pages 1181-1191

  Mitropoulos, Panagiotis ^a   Memarian, Babak ^b  

^a AGC Paul S Roel Chair in Construction Engineering and Management   (United States)

^b ARIZONA STATE UNIVERSITY   (United States)

Author keywords

Accident prevention; Safety; Team processes; Teamwork; Work groups

Indexed keywords

BEHAVIORAL COMPONENT; BEHAVIORAL PROCESS; CONSTRUCTION CREWS; CONSTRUCTION OPERATIONS; CONSTRUCTION SECTORS; CONSTRUCTION WORKERS; CONSTRUCTION WORKS; OCCUPATIONAL FATALITY; PRODUCTION LEVEL; RESEARCH DIRECTIONS; SYSTEMATIC EVALUATION; TEAM PERFORMANCE; TEAM PROCESS; TEAMWORK; WORKGROUPS;

ACCIDENT PREVENTION; CONSTRUCTION INDUSTRY;

OCCUPATIONAL RISKS;

EID: 84873667988     PISSN: 07339364     EISSN: None     Source Type: Journal    
DOI: 10.1061/(ASCE)CO.1943-7862.0000527     Document Type: Article

References (107)

1. Albanese. R. (1994). "Team-building process: Key to better project results." J. Manage. Eng., 10(6), 36-44.
2. American Institute of Architects. (2007). "Integrated Project Delivery: A Guide." ALA California Council May 15, 2007 (http://info.aia.org/SiteObjects/files/IPD-Guide-2007.pdf) (July 2012).
3. Argyris, C., and Schon, D. (1978). Organizational learning: A theory of action perspective, Addison Wesley, Reading, MA.
4. Baker, D. P., Gustafson, S., Beaubien, J., Salas, E., and Barach, P. (2005). "Medical teamwork and patient safety: The evidence-based relation. " AHRQ Publication No. 05-0053, U. S. Dept. of Health and Human Services, Agency for Healthcare Research and Quality, Rockville, MD (http://www.ahrq.gov/ qual/medteam/) (Nov. 2011).
5. Baker, D., and Salas, E. (1996). "Analyzing team performance: In the eye of the beholder?" Mil. Psychol, 8(3), 235-245.
6. Barnes, C. M., Hollenbeck, J. R., Wagner, D. T., De Rue, D. S., Nahrgang, J. D., and Schwind, K. M. (2008). "Harmful help: The costs of backingup behavior in teams." J. Appl. Psych., 93(3), 529-539.
7. Beal, D. J., Cohen, R. R., Burke, M. J., and McLendon, C. L. (2003). "Cohesion and performance in groups: A meta-analytic clarification of construct relations." J. Appl. Psychol, 88(6), 989-1004.
8. Blickensderfer, E., Cannon-Bowers, J. A., and Salas, E. (1997). "Theoretical bases for team self-corrections: Fostering shared mental models." Advances in interdisciplinary studies of work teams, 4, M. M. Bayerlein and D. A. Johnson, eds., JAI Press, Greenwich, CT, 249-279.
9. Borcherding, J., and Oglesby, C. (1974). "Construction productivity and job satisfaction. " J. Constr. Div., 100(3), 413-431.
10. Bowers, C. A., Jentsch, F., and Salas, E. (2000). "Establishing aircrew competencies: A comprehensive approach for identifying CRM training needs." Aircrew training methods and assessment, H. F. O'Neil Jr. and D. H. Andrews, eds., Erlbaum, Mahwah, NJ, 67-84.
11. Bureau of Labor Statistics. (2009a). "National census of fatal occupational injuries in 2008." News Release USDL-09-0979, U. S. Dept. of Labor, Washington, DC (http://www.bls.gov/news.release/arcnives/cfoi-08202009. pdf) (Nov. 2011).
12. Bureau of Labor Statistics. (2009b). "Injury cases-rates, counts, and percent relative standard errors-detailed industry-2008." Table SNR05, Washington, DC (http://bls.gov/iif/oshwc/osh/os/ostb2063.pdf) (Nov. 2011).
13. Bureau of Labor Statistics. (2010). "Revisions to the 2008 census of fatal occupational injuries (CFOI) counts." Washington, DC (http://bls.gov/iif/oshwc/cfoi/cfoi-revised08.pdf) (Nov. 2011).
14. Bureau of Labor Statistics. (2011). "JOLTS news release." USDL-11-1610, U. S. Dept. of Labor (http://www.bls.gov/news.release/archives/ jolts-11082011.pdf) (Nov. 2011).
15. Burke, C. S., Stagl, K. C., Salas, E., Pierce, L., and Kendall, D. (2006). "Understanding team adaptation: A conceptual analysis and model." J. Appl. Psychol, 91(6), 1189-1207.
16. Cannon-Bowers, J. A., Salas, E., and Converse, S. A. (1993). "Shared mental models in expert team decision making." Individual and group decision making: Current issues, N. J. Castellan, ed., Erlbaum, Hillsdale, NJ, 221-246.
17. Chan, A. P. C., Chan, D. W. M., Chiang, Y. H., Tang, B. S., Chan, E. H. W., and Ho, K. S. K. (2004). "Exploring critical success factors for partnering in construction projects." J. Constr. Eng. Manage., 130(2), 188-198.
18. Cooke, N. J., Salas, E., Kiekel, P. A., and Bell, B. (2004). "Advances in measuring team cognition. " Team cognition: Understanding the factors that drive process and performance, E. Salas and S. M. Fiore, eds., American Psychological Association, Washington, DC., 83-106.
19. Cooper, G. E., White, M. D., and Lauber, J. K. (1980). "Resource management on the flightdeck." Proc. of a NASA/Industry Workshop (NASA CP-2120), National Aeronautics and Space Administration (NASA) Ames Research Center, Moffett Field, CA.
20. Cowan, C., Gray, C., and Larson, E. (1992). "Project partnering." Project Manage. J., 22(4), 5-11.
21. Dai, J., Goodrum, P. M., and Maloney, W. F. (2007). "Analysis of craft workers' and foremen's perceptions of the factors affecting construction labour productivity." Constr. Manage. Econ., 25(11), 1139-1152.
22. De Church, L. A., and Mesmer-Magnus, J. R. (2010). "The cognitive underpinnings of effective teamwork: A meta-analysis." J. Appl. Psychol, 95(1), 32-53.
23. De Dreu, C. K. W., and Weingart, L. R. (2003). "Task versus relationship conflicts, team performance, and team member satisfaction: A metaanalysis." J. Appl. Psychol, 88(4), 741-749.
24. Dickinson, T. L., and Mclntyre, R. M. (1997). "A conceptual framework for teamwork measurement." Team performance assessment and measurement, theory, methods, and applications, M. T. Brannick, E. Salas, and C. Prince, eds., Lawrence Erlbaum Associates, Mahwah, NJ, 19-43.
25. Dwyer, T. (1991). Life and death at work: Industrial accidents as a case of socially produced error, Plenum Press, New York.
26. Edmondson, A. C. (1999). "Psychological safety and learning behavior in work teams." Admin. Sci. Q., 44(2), 350-383.
27. Edmondson, A. C., Bohmer, R. M., and Pisano, G. P. (2001). "Disrupted routines: Team learning and new technology implementation in hospitals." Admin. Sci. Q., 46(4), 685-716.
28. Eisenberg, J. (2007). "Group cohesiveness." Encyclopedia of social psychology, R. F. Baumeister and K. D. Vohs, eds., Sage, Thousand Oaks, CA, 386-388.
29. Endsley, M. (1988). "Design and evaluation for situation awareness enhancement." Proc. of the Human Factors Society 32nd Annual Meeting, Human Factors and Ergonomics Society, Santa Monica, CA, 97-101.
30. Endsley, M. R., and Jones, W. M. (2001). "A model of inter-and intrateam situation awareness: Implications for design, training and measurement." New trends in cooperative activities: Understanding system dynamics in complex environments, M. McNeese, E. Sales, and M. Endsley, eds., Human Factors and Ergonomics Society, Santa Monica, CA.
31. Evans, C. R., and Jarvis, R A. (1980). "Group cohesion: A review and reevaluation. " Small Group Behav., 11(4), 359-370.
32. Everett, J. G. (1999). "Overexertion injuries in construction. " J. Constr. Eng. Manage., 125(2), 109-114.
33. Flin, R. (1997). "Crew resource management for teams in the offshore oil industry." Team Perform. Manage., 3(2), 121-129.
34. Flin, R., O'Connor, P., and Mearns, K. (2002). "Crew resource management: Improving team work in high reliability industries." Team Perform. Manage., 8(3/4), 68-78.
35. Fong, P. S. W., and Lung, B. W. C. (2007). "Intel-organizational teamwork in the construction industry." J. Constr. Eng. Manage., 133(2), 157-168.
36. Frese, M., and Zapf, D. (1994). "Action as the core of work psychology: A German approach." Handbook of industrial and organizational psychology, H. C. Triandis, M. D. Dunnette, and L. M. Hough, eds., Consulting Psychologists Press, Palo Alto, CA.
37. Gambatese, J., Hinze, J., and Behm, M. (2005). "Investigation of the 1028 viability of designing for safety." The Center to Protect Workers' Rights, Silver Spring, MD.
38. Goodman, P. S., and Leyden, D. P. (1991). "Familiarity and group productivity." J. Appl. Psychol., 76(4), 578-586.
39. Graen, G. B., and Uhl-Bien, M. (1995). "Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective." Leadersh. Q., 6(2), 219-247.
40. Gully, S. M., Devine, D. J., and Whitney, D. J. (1995). "A meta-analysis of cohesion and performance: Effects of levels of analysis and task interdependence." Small Group Res., 26(4), 497-520.
41. Hackman, J. R., and Oldham, G. R. (1976). "Motivation through the design of work: Test of a theory." Organiz. Behav. Hum. Perform., 16(2), 250-279.
42. Helmreich, R. L., and Merritt, A. C. (1998). "Error and error management." Technical Rep. 98-03, Univ. of Texas Aerospace Crew Research Project, Austin.
43. Helmreich, R. L., Merritt, A. C., and Wilhelm, J. A. (1999). "The evolution of crew resource management training in commercial aviation. " Int. J. Aviat. Psychol, 9(1), 19-32.
44. Herzberg, F. (1966). Work and the nature of man, World Publishing, Cleveland.
45. Hetherington, C., Flin, R., and Mearns, K. (2006). "Safety in shipping: The human element." J. Saf. Res., 37(4), 401-411.
46. Hinze, J. (1978). "Turnover, new workers, and safety." J. Constr. Div., 104(4), 409-417.
47. Hinze, J. (1981). "Human aspects of construction safety." J. Constr. Div., 107(1), 61-72.
48. Hinze, J., and Gordon, F. (1979). "Supervisor-worker relationship affects injury rate." J. Constr. Div., 105(3), 253-261.
49. Hinze, J., and Parker, H. (1978). "Safety: Productivity and job pressures." J. Constr. Div., 104(1), 27-35.
50. Hofstede, G. (1980). Culture's consequences: International differences in work related values. Sage, Beverly Hills, CA.
51. Hollnagel, E. (2009). "The four cornerstones of resilience engineering." Resilience engineering perspectives Vol. 2: Preparation and restoration, C. Nemeth, E. Hollnagel, and S. Dekker, eds., Ashgate, Aldershot, UK.
52. Huang, X., and Hinze, J. (2006). "Owner's role in construction safety: Guidance model." J. Constr. Eng. Manage., 132(2), 174-181.
53. Iverson, R. D., and Erwin, P. J. (1997). "Predicting occupational injury: The role of affectivity." J. Occup. Organiz. Psychol., 70(2), 113-128.
54. Kao, L. S., and Thomas, E. J. (2008). "Navigating towards improved surgical safety using aviation-based strategies." J. Surg. Res., 145(2), 327-335.
55. Klampfer, B., et al. (2001). "Enhancing performance in high risk environments: Recommendations for the use of behavioural markers." Behavioural Markers Workshop, Daimler-Benz Stiftung GIHRE-Kolleg., Swissair Training Centre, Zurich.
56. Kohn, L., Corrigan, J., and Donaldson, M., eds. (1999). "To err is human: Building a safer health system." Institute of Medicine Report, National Academy Press, Washington, DC., (http://www.nap. edu/openbook.php? record-id=9728&page=Rl) (Nov. 2011).
57. Kozlowski, S. W. J., and Bell, B. S. (2003). "Work groups and teams in organizations." Handbook of psychology: Industrial and organizational psychology, W. C. Borman, D. R. Ilgen, and R. J. Kilmoski, eds., Wiley, London, 333-375.
58. Kozlowski, S. W. J., and Ilgen, D. R. (2006). "Enhancing the effectiveness of work groups and teams." Psychol. Sci. Publ. Interest, 7(3), 77-124.
59. Lawler, E. E., ID, Mohrman, S. A., and Ledford, G. E. (1995). Creating high performance organizations: Practices and results of employee involvement and total quality management in Fortune 1000 companies, Jossey-Bass, San Francisco.
60. Levitt, R. E., and Samelson, N. M. (1987). Construction safety management, McGraw-Hill, New York.
61. Lingard, H. C., Cooke, T., and Blismas, N. (2009). "Group-level safety climate in the Australian construction industry: Within-group homogeneity and between-group differences in road construction and maintenance." Constr. Manage. Econ., 27(4), 419-432.
62. Lingard, L., et al. (2008). "Evaluation of a preoperative checklist and team briefing among surgeons, nurses, and anesthesiologists to reduce failures in communication. " Arch. Surg., 143(1), 12-17.
63. Lingard, L., Whyte, S., Espin, S., Baker, G. R., Orser, B., and Doran, D. (2006). "Towards safer interprofessional communication: Constructing a model of 'utility' from preoperative team briefings." J. Interprof. Care, 20(5), 471-483.
64. Malakis, S., Kontogiannis, T., and Kirwan, B. (2010). "Managing emergencies and abnormal situations in air traffic control (part 1): Taskwork strategies." Appl. Ergon., 41(4), 620-627.
65. Manser, T. (2009). "Teamwork and patient safety in dynamic domains of healthcare: A review of the literature." Acta Anasesthesiol. Scand., 53(2), 143-151.
66. Marks, M. A., Mathieu, J. E., and Zaccaro, S. J. (2001). "A temporally based framework and taxonomy of team processes." Acad. Manage. Rev., 26(3), 356-376.
67. Marks, M. A., Sabella, M. J., Burke, C. S., and Zaccaro, S. J. (2002). "The impact of cross-training on team effectiveness." J. Appl. Psychol., 87(1), 3-13.
68. Marks, M. A., Zaccaro, S. J., and Mathieu, J. E. (2000). "Performance implications of leader briefings and team-interaction training for team adaptation to novel environments." J. Appl. Psychol., 85(6), 971-986.
69. Mathieu, J. E., Goodwin, G. F., Heffner, T. S., Salas, E., and Cannon-Bowers, J. A. (2000). "The influence of shared mental models on team process and performance." J. Appl. Psychol., 85(2), 273-283.
70. Matthews, O., Howell, G. A., and Mitropoulos, P. (2003). "Aligning the lean organization: A contractual approach." Proc, 11th Annual Conf. of the Int. Group for Uan Construction, J. C. Martinez and C. T. Formoso, eds., Virginia Polytechnic Institute and State University, Blacksburg, VA, 462-473.
71. McConaughey, E. (2008). "Crew resource management in healthcare: The evolution of teamwork training and Medteams." J. Perinat. Neonat. Nurs., 22(2), 96-104.
72. Mearns, K. J., and Reader, T. (2008). "Organizational support and safety outcomes: An un-investigated relationship?" Saf. Sci., 46(3), 388-397.
73. Michael, J. H., Guo, Z. G., Wiedenbeck, J. K., and Ray, C. D. (2006). "Production supervisor impacts on subordinates' safety outcomes: An investigation of leader-member exchange and safety communication. " J. Saf. Res., 37(5), 469-477.
74. Mirsha, A., Catchpole, K., and McCulloch, P. (2009). "The Oxford NOTECHS system: Reliability and validity of a toll for measuring teamwork behavior in the operating theatre." Qual. Saf. Health Care, 18(2), 104-108.
75. Mitropoulos, P., and Cupido, G. (2009). "Safety as an emergent property: Investigation into the work practices of high-reliability framing crews." J. Constr. Eng. Manage., 135(5), 407-415.
76. Mitropoulos, P., Cupido, G., and Namboodiri, M. (2009). "Cognitive approach to construction safety: Task demand-capability model." J. Constr. Engrg. Manage., 135(9), 881-889.
77. M'tropoulos, P., and Guillama, V. (2010). "Analysis of residential framing accidents, activities, and task demands." J. Constr. Ene. Manase 136(2), 260-269.
78. Mohamed, S. (2002). "Safety climate in construction site environments." J-Constr. Eng. Manage., 128(5), 375-384.
79. Morey, J. C., et al. (2002). "Error reduction and performance improvement in the emergency department through formal teamwork training: Evaluation results of the MedTeams project." Health Serv. Res., 37(6), 1553-1581.
80. Muen, B., and Copper, C. (1994). "The relation between group cohesiveness and performance: An integration. " Psychol. Bull., 115(2), 210-227.
81. Norman, D. A. (1983). "Some observations on mental models." Mental models, D. Gentner and A. L. Stevens, eds., Lawrence Erlbaum Associates, Hillsdale, NJ.
82. O'Connor, P., and Flin, R. (2003). "Crew resource management training for offshore oil production teams." Saf. Sci., 41(7), 591-609.
83. Pans, C. R., Salas, E., and Cannon-Bowers, J. A. (2000). "Teamwork in multi-person systems: A review and analysis." Ergonomics, 43(8), 1052-1075.
84. Podsakoff, P. M., MacKenzie, S. B., and Ahearne, M. (1997). "Moderating effects of goal acceptance on the relationship between group cohesiveness and productivity." J. Appl Psychol, 82(6), 974-983.
85. Porter, C. O. L. H. (2005). "Goal orientation: Effects on backing up behavior, performance, efficacy and commitment I teams." J. Appl Psychol, 90(4), 811-818.
86. Roberts, D. S., and Geller, E. S. (1995). "An 'actively caring' model for occupational safety: A field test." Appl. Prev. Psychol, 4(1), 53-59.
87. Salas, E., Bowers, C. A., and Cannon-Bowers, J. A. (1995). "Military team research: 10 years of progress." Mil Psychol., 7(2), 55-75.
88. Salas, E., Cooke, N. J., and Rosen, M. A. (2008). "On teams, teamwork, and team performance: Discoveries and developments." Hum. Factors, 50(3), 540-547.
89. Salas, E., Dickinson, T. L., Converse, S. A., and Tannenbaum, S. I. (1992). "Toward an understanding of team performance and training." Teams: Their training and performance, R. W. Swezey and E. Salas, eds., Ablex, Norwood, NJ, 3-29.
90. Salas, E., and Fiore, S. M., eds. (2004). Team cognition: Understanding the factors that drive process and performance, American Psychological Association, Washington, DC.
91. Salas, E., Stagl, K. C., and Burke, C. S. (2004). "25 years of team effectiveness in organizations: Research themes and emerging needs." International review of industrial organizational psychology, C. L. Cooper and I. T. Robertson, eds., Vol. 19, Wiley, New York, 47-92.
92. Salas, E., Priest, H. A., and Brake, C. S. (2005). "Teamwork and team performance measurement." Evaluation of human work, J. R. Wilson and N. Corlett, eds., CRC Press, Taylor and Francis Group, LLC., Boca Raton, FL, 793-808.
93. Salas, E., Rosen, M. A., Brake, C. S., Nicholson, D., and Howse, W. R. (2007). "Markers for enhancing team cognition in complex environments: The power of team performance diagnosis." Aviat. Space Environ. Med., 78(5), B77-B85.
94. Sluiter, J. K. (2006). "High-demand jobs: Age-related diversity in work ability?" Appl. Ergon., 37(4), 429-440.
95. Smith-Jentsch, K. A., Salas, E., and Baker, D. (1996). "Training team performance-related assertiveness." Pers. Psychol, 49(4), 909-936.
96. Solansky, S. T. (2008). "Leadership style and team processes in self-managed teams." J. Leadersh. Organiz. Stud., 14(4), 332-341.
97. Stogdill, R. M. (1972). "Group productivity, drive, and cohesiveness." Organiz. Behav. Hum. Perform., 8(1), 26-43.
98. Stout, R. J., Cannon-Bowers, J. A., Salas, E., and Milanovich, D. M. (1999). "Planning, shared mental models, and coordinated performance: An empirical link is established." Hum. Factors, 41(1), 61-71.
99. Sundstrom, E., McLntyre, M., Halfhill, Ò., and Richards, H. (2000). "Work groups: From the Hawthorne studies to work teams of the 1990s and beyond." Group Dyn.: Theory Res. Pract., 4(1), 44-67.
100. Undre, S., Healey, A. N., Darzi, A., and Vicent, C. A. (2006). "Observational assessment of surgical teamwork: A feasibility study." World J. Surg., 30(10), 1774-1783.
101. Wagner, J. A. I. (1995). "Studies of individualism-collectivism: Effects on cooperation. " Ëîàd. Manage. J., 38(1), 152-172.
102. Waller, M. J. (1999). "The timing of adaptive group responses to nonroutine problems." Acad. Manage. J., 42(2), 127-137.
103. Wech, B. A., Mossholder, K., Steel, R. P., and Bennett, N. (1998). "Does work group cohesiveness affect individuals' performance and organizational commitment? A cross-level examination. " Small Group Res., 29(4), 472-494.
104. Weick, Ê. E., and Roberts, Ê. H. (1993). "Collective mind in organizations: Heedful interrelating on flight decks." Admin. Sci. Q., 38(3), 357-381.
105. Wiener, E., Kanki, Â., and Helmreich, R., eds. (1993). Cockpit resource management. Academic Press, San Diego, CA.
106. Xue, X., Shen, Q., and Ren, Z. (2010). "A critical review of collaborative working in construction projects: Business environment and human behaviors." J. Manage. Eng., 26(4), 196-208.
107. Zaccaro, S. J., Rittman, A. L., and Marks, M. A. (2001). "Team leadership. " Leadersh. Q., 12(4), 451-483.