Electronic word of mouth analysis for service experience

Expert Systems with Applications

Volumn 40, Issue 6, 2013, Pages 1993-2006

  Pai, Mao Yuan ^a   Chu, Hui Chuan ^b   Wang, Su Chen ^a   Chen, Yuh Min ^a  

^a NATIONAL CHENG KUNG UNIVERSITY   (Taiwan)

^b NATIONAL UNIVERSITY OF TAINAN   (Taiwan)

Author keywords

Electronic word of mouth (eWOM); Sentiment analysis; Service experience; Service science

Indexed keywords

ADVERSE EFFECT; ANALYSIS METHOD; ELECTRONIC WORD-OF-MOUTH (EWOM); OBJECTIVE INFORMATION; SENTIMENT ANALYSIS; SERVICE EXPERIENCE; SERVICE SCIENCE; TEXT FORMAT; WORD OF MOUTH;

INFORMATION SYSTEMS;

MATHEMATICAL MODELS;

EID: 84872866980     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2012.10.024     Document Type: Article

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