Destination Attributes' Evaluation, Satisfaction and Behavioural Intentions: A Structural Modelling Approach

International Journal of Tourism Research

Volumn 15, Issue 1, 2013, Pages 66-80

  Eusébio, Celeste ^a   Vieira, Armando Luís ^a  

^a UNIVERSITY OF AVEIRO   (Portugal)

Author keywords

Destination attributes' evaluation; Destination loyalty; Domestic tourists; International tourists; Overall satisfaction; Structural equation modelling

Indexed keywords

GLOBALIZATION; TOURISM MANAGEMENT; TOURISM MARKET; TOURIST BEHAVIOR; TOURIST DESTINATION;

PORTUGAL;

EID: 84871013410     PISSN: 10992340     EISSN: 15221970     Source Type: Journal    
DOI: 10.1002/jtr.877     Document Type: Article

References (51)

1. Alegre J, Cladera M. 2006. Repeat visitation in mature sun and sand holiday destinations. Journal of Travel Research 44: 288-297.
2. Alegre J, Cladera M. 2009. Analysing the effect of satisfaction and previous visits on tourist intentions to return. European Journal of Marketing 43(5/6): 670-685.
3. Alegre J, Garau J. 2010. Tourist satisfaction and dissatisfaction. Annals of Tourism Research 37(1): 52-73.
4. Alegre J, Juaneda C. 2006. Destination loyalty: consumer's economic behavior. Annals of Tourism Research 33(3): 684-706.
5. Anderson JC, Gerbing DW. 1988. Structural equation modeling in practice: a review and recommended two-step approach. Psychological Bulletin 103(3): 411-423.
6. Baker DA, Crompton JL. 2000. Quality, satisfaction and behavioural intentions. Annals of Tourism Research 27(3): 785-804.
7. Baumgartner H, Homburg C. 1996. Applications of structural equation modeling in marketing and consumer research: a review. International Journal of Research in Marketing 13: 139-161.
8. Bigné JE, Sánchez MI, Sánchez J. 2001. Tourism image, evaluation variables and after purchase behavior: inter-relationship. Tourism Management 22: 607-616.
9. Bosque IRD, Martín HS. 2008. Tourist satisfaction: a cognitive-affective model. Annals of Tourism Research 35(2): 551-573.
10. Chen C-F, Chen F-S. 2010. Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management 31: 29-35.
11. Chen JS, Gursoy D. 2001. An investigation of tourists' destination loyalty and preferences. International Journal of Contemporary Hospitality Management 13(2): 79-85.
12. Chi CG-Q, Qu H. 2008. Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: an integrated approach. Tourism Management 29(4): 624-636.
13. Correia A, Oliveira N, Butler R. 2008. First-time and repeat visitors to Cape Verde: the overall image. Tourism Economics 14(1): 185-203.
14. Devesa M, Laguna M, Palacios A. 2010. The role of motivation in visitor satisfaction: empirical evidence in rural tourism. Tourism Management 31: 547-552.
15. Diamantopoulos A, Siguaw JA. 2000. Introducing LISREL. SAGE: London.
16. Eusébio C, Kastenholz E, Carneiro MJ. 2008. Factors influencing destination loyalty of cultural tourists - a binary logistic regression model. Proceedings of the International Conference on Advances in Tourism Research, Aveiro, Portugal, May 26-27.
17. Fornell C, Larcker DF. 1981. Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research 18: 39-50.
18. Gabe TM, Lynch CP, McConnon JC. 2006. Likelihood of Cruise Ship Passenger Return to a Visited Port: The Case of Bar Harbor, Maine. Journal of Travel Research 44: 281-287.
19. Gallarza MG, Saura IG. 2006. Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students' travel behaviour. Tourism Management 27: 437-452.
20. González MEA, Comesaña LR, Brea JAF. 2007. Assessing tourist behavioural intentions through perceived service quality and customer satisfaction. Journal of Business Research 60: 153-160.
21. Hair JR, Anderson R, Tatham R, Black W. 1998. Multivariate Data Analysis. 5th edn. Prentice Hall International: London.
22. Hernández-Lobato L, Solis_Radilla MM, Moliner-Tena MA, Sánchez-García J. 2006. Tourism Destination Image, Satisfaction and Loyalty: A study in Ixtapa-Zihuatanejo, Mexico. Tourism Geographies 8(4): 343-358.
23. Hui TK, Wan D, Ho A. 2007. Tourists' satisfaction, recommendation and revisiting Singapore. Tourism Management 28: 965-975.
24. Hutchinson J, Lai F, Wang Y. 2009. Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers. Tourism Management 30: 298-308.
25. Jang S, Feng R. 2007. Temporal destination revisit intention: the effects of novelty seeking and satisfaction. Tourism Management 28: 580-590.
26. Jöreskorg K, Sörbom D. 2001. LISREL 8: User's Reference Guide. Scientific Software International, Inc.: Lincolnwood.
27. Kozak M. 2001a. Repeaters' behavior at two distinct destinations. Annals of Tourism Research 28(3): 784-807.
28. Kozak M. 2001b. Comparative assessment of tourist satisfaction with destinations across two nationalities. Tourism Management 22: 391-401.
29. Kozak M. 2001c. A critical review of approaches to measure satisfaction with tourist destinations. In Consumer Psychology of Tourism, Hospitality and Leisure, Vol. 2, Mozanec JA, Crouch GI, Ritchie JRB, Woodside AG (eds). CABI Publishing: New York; 303-319.
30. Lee C-K, Lee Y-K, Lee B. 2005. Korea's destination image formed by the 2002 World Cup. Annals of Tourism Research 32(4): 839-858.
31. Llosa S, Chandon J, Orsingher C. 1998. An empirical study of SERVQUAL's dimensionality. Services Industries Journal 18: 16-44.
32. Matzler K, Füller J, Faullant R. 2007. Customer satisfaction and loyalty to Alpine Ski Resorts: the moderating effect of lifestyle, spending and customers' skiing skills. International Journal of Tourism Research 9: 409-421.
33. McCleary KW, Weaver PA, Hsu CHC. 2007. The Relationship Between International Leisure Travelers' Origin Country and Product Satisfaction, value, Service Quality, and Internet to Return. Journal of Travel & Tourism Marketing 21(2): 117-130.
34. Millán A, Esteban A. 2004. Development of a multiple-item scale for measuring customer satisfaction in travel agencies services. Tourism Management 25: 533-546.
35. Nowacki MM. 2009. Quality of visitor attractions, satisfaction, benefits and behavioural intentions of visitors: verification of a model. International Journal of Tourism Research 11: 297-309.
36. Oh H. 1999. Service quality, customer satisfaction, and customer value: a holistic perspective. Hospitality Management 18: 67-82.
37. Oliver RL. 1980. A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions. Journal of Marketing Research 17: 460-490.
38. Oppermann M. 2000. Tourism destination loyalty. Journal of Travel Research 39: 78-84.
39. Petrick JF. 2004. Are loyal visitors desired visitors? Tourism Management 25: 463-470.
40. Ping Jr RA. 2004. On Assuring Valid Measures for Theoretical Models Using Survey Data. Journal of Business Research 57: 125-141.
41. Shonk DJ, Chelladurai P. 2008. Service Quality, Satisfaction, and Intention to Return in Event Sport Tourism. Journal of Sport Management 22: 587-602.
42. Silvestre AL, Santos CM, Ramalho C. 2008. Satisfaction and behavioural intentions of cruise passengers visiting the Azores. Tourism Economics 14(1): 169-184.
43. Skogland I, Siguaw JD. 2004. Are your satisfied customers loyal? The Cornell Hotel and Restaurant Administration Quarterly 45(3): 221-234.
44. Söderlund M. 2006. Measuring customer loyalty with multi-item scales: a case for caution. International Journal of Service Industry Management 17(1): 76-98.
45. Spreng RA, Mackenzie SB, Olshavsky BW. 1996. A re-examination of the determinants of consumer satisfaction. Journal of Marketing 59: 58-70.
46. Steenkamp J, van Trijp H. 1991. The Use of LISREL in Validating Marketing Constructs. International Journal of Research in Marketing 8: 283-299.
47. Um S, Chon K, Ro Y. 2006. Antecedents of revisit intention. Annals of Tourism Research 33(4): 1141-1158.
48. Valle PO, Silva JA, Mendes J. 2006. Tourist satisfaction and destination loyalty intention: a structural and categorical analysis. International Journal of Business Science and Applied Management 1(1): 25-44.
49. Williams P, Soutar GN. 2009. Value, satisfaction and behavioral intentions in an adventure tourism context. Annals of Tourism Research 36(3): 413-438.
50. Yoon Y, Uysal M. 2005. An examination of the effects of motivation and satisfaction on destination loyalty: a structural model. Tourism Management 26: 45-56.
51. Yüksel A, Yü ksel F. 2001. The expectation-disconfirmation paradigm: a critique. Journal of Hospitality & Tourism Research 25(2): 107-131.