메뉴 건너뛰기




Volumn 1, Issue , 2010, Pages 419-432

Stakeholder involvement in business process management agenda-setting and implementation

Author keywords

Business process management; Collaboration; Empirical study; Networks; Stakeholder involvement

Indexed keywords

BUILDING BLOCKES; BUSINESS PROCESS MANAGEMENT; COLLABORATION; COLLABORATION PARTNER; COLLABORATIVE PATTERNS; CRITICAL SUCCESS FACTOR; DYNAMIC ENVIRONMENTS; EMPIRICAL EVIDENCE; EMPIRICAL STUDIES; GENERIC THEORY; INNOVATION INITIATIVES; INTEGRAL ELEMENT; LARGER NETWORKS; ORGANIZATIONAL PROCESS; PRINCIPLE COMPONENT ANALYSIS; PROCESS INNOVATION; PROCESS MANAGEMENT; PUBLIC SECTOR; STAKEHOLDER INVOLVEMENT;

EID: 84870307707     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper
Times cited : (6)

References (59)
  • 2
    • 34249776105 scopus 로고    scopus 로고
    • Business process reengineering-critical success factors in higher education
    • Ahmad, H., Francis, A. and Zairi, M. (2007). Business process reengineering-critical success factors in higher education. Business Process Management Journal, 13 (3), pp. 451-469.
    • (2007) Business Process Management Journal , vol.13 , Issue.3 , pp. 451-469
    • Ahmad, H.1    Francis, A.2    Zairi, M.3
  • 3
    • 33746133172 scopus 로고    scopus 로고
    • Exploring the Interdependency between Reengineering and Information Technology by Developing a Conceptual Model
    • Akhavan, P., Jafari, M. and Ali-Ahmadi, A.R. (2006). Exploring the Interdependency between Reengineering and Information Technology by Developing a Conceptual Model. Business Process Management Journal, 12 (4), pp. 517-534.
    • (2006) Business Process Management Journal , vol.12 , Issue.4 , pp. 517-534
    • Akhavan, P.1    Jafari, M.2    Ali-Ahmadi, A.R.3
  • 4
    • 84986166005 scopus 로고    scopus 로고
    • BPR Implementation Process-An Analysis of Key Success and Failure Factors
    • Al-Mashari, M. and Zairi, M. (1999). BPR Implementation Process-An Analysis of Key Success and Failure Factors. Business Process Management Journal, 5(1), pp. 87-112
    • (1999) Business Process Management Journal , vol.5 , Issue.1 , pp. 87-112
    • Al-Mashari, M.1    Zairi, M.2
  • 5
    • 4544239549 scopus 로고    scopus 로고
    • The work system method for understanding information systems and information system research
    • Alter, S. (2002). The work system method for understanding information systems and information system research. Communications of the AIS, 9 (6), 90-104.
    • (2002) Communications of the AIS , vol.9 , Issue.6 , pp. 90-104
    • Alter, S.1
  • 7
    • 0032327663 scopus 로고    scopus 로고
    • Business Process Management: Implications for Productivity in Multi-Stage Service Networks
    • 1998
    • Armistead, C. and Machin, S. (1998). Business Process Management: Implications for Productivity in Multi-Stage Service Networks. International Journal of Service Industry Management, 9 (4), 1998, pp. 323-336.
    • (1998) International Journal of Service Industry Management , vol.9 , Issue.4 , pp. 323-336
    • Armistead, C.1    Machin, S.2
  • 8
    • 38149066274 scopus 로고    scopus 로고
    • Key Success Factors in Implementation of Process-Based Management-A UK Housing Association Experience
    • Balzarova, M.A., Bamber, C.J., Mc Cambridge, S. and Sharp, J.M. (2004). Key Success Factors in Implementation of Process-Based Management-A UK Housing Association Experience. Business Process Management Journal, 10 (4), pp. 387-399
    • (2004) Business Process Management Journal , vol.10 , Issue.4 , pp. 387-399
    • Balzarova, M.A.1    Bamber, C.J.2    Mc Cambridge, S.3    Sharp, J.M.4
  • 9
    • 77950195733 scopus 로고    scopus 로고
    • What Are the Secrets of Successful Process Modeling-Insights From an Australian Case Study
    • Bandara, W. and Rosemann, M. (2005). What Are the Secrets of Successful Process Modeling-Insights From an Australian Case Study. Systèmes d'Information et Management, 10 (3), pp. 47-68.
    • (2005) Systèmes d'Information et Management , vol.10 , Issue.3 , pp. 47-68
    • Bandara, W.1    Rosemann, M.2
  • 10
    • 84896930624 scopus 로고
    • Firm Resources and Sustained Competitive Advantage
    • Barney, J. (1991). Firm Resources and Sustained Competitive Advantage. Journal of Management, 17 (1), pp. 99-120.
    • (1991) Journal of Management , vol.17 , Issue.1 , pp. 99-120
    • Barney, J.1
  • 11
    • 5644264607 scopus 로고    scopus 로고
    • Large-scale requirements analysis revisited: The need for understanding the political ecology of requirements engineering
    • Bergman M., King, J.L. and Lyytinen, K. (2002). Large-scale requirements analysis revisited: the need for understanding the political ecology of requirements engineering. Requirements Engineering, 7 (3), 152-171.
    • (2002) Requirements Engineering , vol.7 , Issue.3 , pp. 152-171
    • Bergman, M.1    King, J.L.2    Lyytinen, K.3
  • 12
    • 23744432786 scopus 로고    scopus 로고
    • Measuring the Performance of Information Systems: A Functional Scorecard
    • Chang, J.C.-J., and King, W. (2005). Measuring the Performance of Information Systems: A Functional Scorecard. Journal of Management Information Systems, 22 (1), pp. 85-115.
    • (2005) Journal of Management Information Systems , vol.22 , Issue.1 , pp. 85-115
    • Chang, J.C.-J.1    King, W.2
  • 15
    • 0034382830 scopus 로고    scopus 로고
    • New Approaches to Business Process Redesign-A Case Study of Collaborative Group Technology and Service Mapping
    • Corbitt, G.F., Wright, L. and Christopolus, M. (2000). New Approaches to Business Process Redesign-A Case Study of Collaborative Group Technology and Service Mapping. Group Decision and Negotiation, 9 (2), pp. 97-107.
    • (2000) Group Decision and Negotiation , vol.9 , Issue.2 , pp. 97-107
    • Corbitt, G.F.1    Wright, L.2    Christopolus, M.3
  • 17
    • 0002243205 scopus 로고
    • Need radical innovation and continuous improvement? Integrate process reengineering and TQM
    • Davenport, T.H. (1993). Need radical innovation and continuous improvement? Integrate process reengineering and TQM. Planning Review. 21 (3), pp. 6-12.
    • (1993) Planning Review. , vol.21 , Issue.3 , pp. 6-12
    • Davenport, T.H.1
  • 18
    • 0031170735 scopus 로고    scopus 로고
    • From TQM to BPR-Two Case Studies in Personnel Administration
    • DeBruyn, B. and Gelders, L. (1997). From TQM to BPR-Two Case Studies in Personnel Administration. International Journal of Production Economics. 50 (2-3), pp. 169-181.
    • (1997) International Journal of Production Economics. , vol.50 , Issue.2-3 , pp. 169-181
    • DeBruyn, B.1    Gelders, L.2
  • 23
    • 33846102423 scopus 로고    scopus 로고
    • The Nature of Theory in Information Systems
    • Gregor, S. (2006). The Nature of Theory in Information Systems. MIS Quarterly, 30 (3), pp. 611-642.
    • (2006) MIS Quarterly , vol.30 , Issue.3 , pp. 611-642
    • Gregor, S.1
  • 25
    • 0001454118 scopus 로고
    • How to Make Reengineering Really Work
    • Hall, G., Rosenthal, J. and Walde, J. (1993). How to Make Reengineering Really Work. Harvard Business Review, 71 (6), pp. 119-131.
    • (1993) Harvard Business Review , vol.71 , Issue.6 , pp. 119-131
    • Hall, G.1    Rosenthal, J.2    Walde, J.3
  • 27
    • 34047142082 scopus 로고    scopus 로고
    • The Process Audit
    • Hammer, M. (2007). The Process Audit. Harvard Business Review, 85 (4), pp. 111-123.
    • (2007) Harvard Business Review , vol.85 , Issue.4 , pp. 111-123
    • Hammer, M.1
  • 28
    • 0001784102 scopus 로고
    • A Methodology for Reengineering Businesses
    • Harrison, D.B. and Pratt, M.D. (1992). A Methodology for Reengineering Businesses", in Planning Review. 21 (2), pp. 6-11.
    • (1992) Planning Review. , vol.21 , Issue.2 , pp. 6-11
    • Harrison, D.B.1    Pratt, M.D.2
  • 29
    • 29344439180 scopus 로고    scopus 로고
    • Business Process Management as Competitive Advantage: A Review and Empirical Study
    • Hung, R.Y.-Y. (2006). Business Process Management as Competitive Advantage: A Review and Empirical Study. Total Quality Management. 17 (1), pp. 21 40.
    • (2006) Total Quality Management. , vol.17 , Issue.1 , pp. 2140
    • Hung, R.Y.-Y.1
  • 31
    • 84976998771 scopus 로고
    • The Application of Electronic Computers to Factor Analysis
    • Kaiser, H.F. (1960). The Application of Electronic Computers to Factor Analysis. Educational and Psychological Measurement, 10 (1), pp. 141-151.
    • (1960) Educational and Psychological Measurement , vol.10 , Issue.1 , pp. 141-151
    • Kaiser, H.F.1
  • 32
    • 0039099897 scopus 로고    scopus 로고
    • Impact of Competitive Strategy and Information Technology Maturity on Firms' Strategic Response to Globalization
    • Karimi, J., Gupta, Y. and Somers, T. (1996). Impact of Competitive Strategy and Information Technology Maturity on Firms' Strategic Response to Globalization. Journal of Management Information Systems, 12 (4), pp. 55-88.
    • (1996) Journal of Management Information Systems , vol.12 , Issue.4 , pp. 55-88
    • Karimi, J.1    Gupta, Y.2    Somers, T.3
  • 33
    • 0037305092 scopus 로고    scopus 로고
    • Exploiting technological opportunities: The timing of collaborations
    • Katila, R. and Mang, P.Y. (2003). Exploiting technological opportunities: the timing of collaborations. Research Policy, 32 (2), pp. 317-332.
    • (2003) Research Policy , vol.32 , Issue.2 , pp. 317-332
    • Katila, R.1    Mang, P.Y.2
  • 34
    • 0001841217 scopus 로고    scopus 로고
    • Business Process Change-A Study of Methodologies, Techniques, and Tools
    • Kettinger, W. J., Teng, J. T. C., & Guha, S. (1997) "Business Process Change-A Study of Methodologies, Techniques, and Tools. " MIS Quarterly (21:1), pp. 55-80.
    • (1997) MIS Quarterly , vol.21 , Issue.1 , pp. 55-80
    • Kettinger, W.J.1    Teng, J.T.C.2    Guha, S.3
  • 35
    • 33745700807 scopus 로고    scopus 로고
    • The competitive advantage of interconnected firms: An extension of the resource based view
    • Lavie, D. (2006). The competitive advantage of interconnected firms: an extension of the resource based view. Academy of Management Review, 31 (3), pp. 638-658.
    • (2006) Academy of Management Review , vol.31 , Issue.3 , pp. 638-658
    • Lavie, D.1
  • 37
    • 58149191576 scopus 로고    scopus 로고
    • Explaining Information Systems Change: A Punctuated Socio-Technical Change Model
    • Lyytinen, K. and Newman, M. (2008). Explaining Information Systems Change: A Punctuated Socio-Technical Change Model. European Journal of Information Systems, 17 (4), 589-613.
    • (2008) European Journal of Information Systems , vol.17 , Issue.4 , pp. 589-613
    • Lyytinen, K.1    Newman, M.2
  • 39
    • 84986156451 scopus 로고    scopus 로고
    • Business process re-engineering in the public sector-A study of staff perceptions and critical success factors
    • McAdam, R. and Donaghy, J. (1999). Business process re-engineering in the public sector-A study of staff perceptions and critical success factors. Business Process Management Journal, 5 (1), pp. 33-49.
    • (1999) Business Process Management Journal , vol.5 , Issue.1 , pp. 33-49
    • McAdam, R.1    Donaghy, J.2
  • 42
    • 84870640208 scopus 로고    scopus 로고
    • Achievements, and Perspectives. Proceedings of the 18th European Conference on Information Systems (ECIS 2010). Pretoria, South Africa
    • Niehaves, B., Plattfaut, R. (2010). Collaborative Business Process Management: Exploring Themes, Achievements, and Perspectives. Proceedings of the 18th European Conference on Information Systems (ECIS 2010). Pretoria, South Africa.
    • (2010) Collaborative Business Process Management: Exploring Themes
    • Niehaves, B.1    Plattfaut, R.2
  • 43
    • 33845736021 scopus 로고    scopus 로고
    • Electronic Information Systems and Organizational Boundaries
    • Phelps, B. (2007). Electronic Information Systems and Organizational Boundaries. Technology Analysis & Strategic Management, 19 (1), pp. 17-29.
    • (2007) Technology Analysis & Strategic Management , vol.19 , Issue.1 , pp. 17-29
    • Phelps, B.1
  • 44
    • 84986077030 scopus 로고    scopus 로고
    • Business Process Management-Lessons from European Business
    • Pritchard, J.-P. and Armistead, C. (1999). Business Process Management-Lessons from European Business. Business Process Management Journal. 5 (1), pp. 10-32.
    • (1999) Business Process Management Journal. , vol.5 , Issue.1 , pp. 10-32
    • Pritchard, J.-P.1    Armistead, C.2
  • 47
    • 0000825387 scopus 로고    scopus 로고
    • Exploration, and Impact in the Optical Disk Industry. Strategic Management Journal, 22
    • Rosenkopf, L. and Nerkar, A. (2001). Beyond Local Search: Boundary-Spanning, Exploration, and Impact in the Optical Disk Industry. Strategic Management Journal, 22, pp. 287-306.
    • (2001) Beyond Local Search: Boundary-Spanning , pp. 287-306
    • Rosenkopf, L.1    Nerkar, A.2
  • 49
    • 0035627978 scopus 로고    scopus 로고
    • Workflow Automation: Overview and Research Issues
    • 2001
    • Stohr, E.A. and Zhao, J.L. (2001). Workflow Automation: Overview and Research Issues. Information Systems Frontiers. 3 (3), 2001, pp. 281-296.
    • (2001) Information Systems Frontiers. , vol.3 , Issue.3 , pp. 281-296
    • Stohr, E.A.1    Zhao, J.L.2
  • 50
    • 0036296037 scopus 로고    scopus 로고
    • Modular production networks: A new American model of industrial organization
    • Sturgeon, T.J. (2002). Modular production networks: a new American model of industrial organization. Industrial and Corporate Change, 11 (3), pp. 451-496.
    • (2002) Industrial and Corporate Change , vol.11 , Issue.3 , pp. 451-496
    • Sturgeon, T.J.1
  • 51
    • 33847060397 scopus 로고    scopus 로고
    • Formulating the Data Flow Perspective for Business Process Management
    • Sun, S.X., Zhao, J.L., Nunamaker, J.F. and Sheng, O.R.L. (2006). Formulating the Data Flow Perspective for Business Process Management. Information Systems Research. 17 (4), pp. 374-391.
    • (2006) Information Systems Research. , vol.17 , Issue.4 , pp. 374-391
    • Sun, S.X.1    Zhao, J.L.2    Nunamaker, J.F.3    Sheng, O.R.L.4
  • 52
    • 36048941506 scopus 로고    scopus 로고
    • Understanding the influence of information systems competencies on process innovation: A resource-based view
    • Tarafdar, M. and Gordon, S.R. (2007) Understanding the influence of information systems competencies on process innovation: A resource-based view. Journal of Strategic Information Systems, 16 (4), pp. 353-392.
    • (2007) Journal of Strategic Information Systems , vol.16 , Issue.4 , pp. 353-392
    • Tarafdar, M.1    Gordon, S.R.2
  • 53
    • 0342775775 scopus 로고    scopus 로고
    • Dynamic capabilities and strategic management
    • Teece, D.J., Pisano, G. and Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18 (7), pp. 509-533.
    • (1997) Strategic Management Journal , vol.18 , Issue.7 , pp. 509-533
    • Teece, D.J.1    Pisano, G.2    Shuen, A.3
  • 55
    • 0011182343 scopus 로고    scopus 로고
    • Innovation by User Communities: Learning From Open-Source Software
    • von Hippel, E. (2001). Innovation by User Communities: Learning From Open-Source Software. Sloan Management Review, 42 (4), pp. 82-86.
    • (2001) Sloan Management Review , vol.42 , Issue.4 , pp. 82-86
    • von Hippel, E.1
  • 56
    • 33646423532 scopus 로고    scopus 로고
    • Refashioning organizational boundaries: Outsourcing customer service work
    • Walsh, J. and Deery, S. (2006). Refashioning organizational boundaries: Outsourcing customer service work. Journal of Management Studies, 43 (3), pp. 557-582.
    • (2006) Journal of Management Studies , vol.43 , Issue.3 , pp. 557-582
    • Walsh, J.1    Deery, S.2
  • 57
    • 0001765646 scopus 로고
    • IT-Enabled Business Process Reengineering-Organizational and Human Resource Dimensions
    • Willcocks, L. and Smith, G. (1995). IT-Enabled Business Process Reengineering-Organizational and Human Resource Dimensions. Journal of Strategic Information Systems, 4 (3), pp. 279-301.
    • (1995) Journal of Strategic Information Systems , vol.4 , Issue.3 , pp. 279-301
    • Willcocks, L.1    Smith, G.2
  • 58
    • 0036132395 scopus 로고    scopus 로고
    • A Model for Implementing BPR Based on Strategic Perspectives-An Empirical Study
    • Wu, I.L. (2002). A Model for Implementing BPR Based on Strategic Perspectives-An Empirical Study. Information and Management, 39 (4), pp. 313-324.
    • (2002) Information and Management , vol.39 , Issue.4 , pp. 313-324
    • Wu, I.L.1
  • 59
    • 84948215869 scopus 로고
    • Business Process Re-Engineering and Process Management-A Survey of Current Practice and Future Trends in Integrated Management
    • Zairi, M. and Sinclair, D. (1995). Business Process Re-Engineering and Process Management-A Survey of Current Practice and Future Trends in Integrated Management. Management Decision. 33 (3), pp. 3-16.
    • (1995) Management Decision. , vol.33 , Issue.3 , pp. 3-16
    • Zairi, M.1    Sinclair, D.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.